KTVF Channel 11 & KXDF Channel 13 transmitting NBC and CBS locally to Fairbanks, Delta...
KTVF Channel 11 & KXDF Channel 13 transmitting NBC and CBS locally to Fairbanks, Delta Junction and Healy, Alaska.

TV signal problems FAQs

Frequently asked TV signal problems, concerns, and questions:

  • I am unable to watch my local channels KTVF Channel 11 or KXDF Channel 13.
  • The reception on my TV screen is fuzzy.
  • Can I watch local stations on a different channel?
  • What are my options for watching local TV channels?
  • My local channels are not working properly on GCI, Hulu, YouTube TV, Dish or Direct TV

Solutions and answers:

If you are having trouble watching television over the air with an antenna or are unable to pick up a TV signal the first thing you should do is RESCAN your TV.

This is the same process you went through when you set up your TV or converter box for the first time to find your local channels. if you haven’t done this for a while give it a try. You might be surprised on the clarity of your TV screen and the different channels you are able to receive.

You can check the FCC’s DTV reception map to check for channels available at your location. For more information on antennas, check out the FCC consumer guide on antennas and digital television.

You do not need to rescan if you use a streaming service or are a subscriber to cable or satellite TV. Your provider will update your local channels for you.

Hiccups in electricity and Internet can cause delays or temporary disconnect of service for streaming and cable subscribers. Occasionally you might need to unplug your router or streaming device, (Roku, Amazon stick or cube, Apple TV, etc. and wait 30 seconds, then replug back into appropriate device. Service should be restored. If service is not restored contact your service provider. GCI users need to contact GCI. HULU or YOUTUBE TV subscribers need to contact HULU or YOUTUBE TV directly.

KTVF and KXDF Local Television Information:

KTVF Channel 11 is a local NBC affiliated station and is transmitted from Ester Dome. The translator station in Delta Junction is K11WZ-D Delta Junction 11.1 and K12RF-D Healy 11.1 in Healy. KTVF is also available on channel 13.2 and is transmitted from Skyline Drive.

Subscription options include:

  • GCI-HD Channel 652
  • DIRECTV-HD Channel 11
  • Dish Network-HD Channel 5643

Streaming Options include: AppleTV, FireTV, FuboTV, Hulu, Roku, Vuit, Sony, Yukon Fairbanks, YouTube-TV

KXDF Channel 13 is a local CBS affiliated station and is transmitted from Skyline Drive. The translator station in Delta Junction and Healy is 11.3.

Subscription options include:

  • GCI-HD Channel 656
  • DIRECTV-HD Channel 13
  • Dish Network-HD Channel 5642

Streaming Options include: Paramount Plus, Hulu, Vuit, Sony, Yukon Fairbanks and YouTube-TV

For more information on rescanning your TV or how to rescan from your remote control visit the FCC Rescan website.

Information provided courtesy Federal Communications Commission (FCC) and Webcenter Fairbanks.