Academic Success Advisor (m, f, d)

The University of Europe for Applied Sciences (UE) is a vibrant and dynamic institution that is dedicated to providing top-quality education to students from all around the world. Our programmes are delivered in English and/or German language, and with more than 100 nationalities represented on campus, we are proud to have one of the most diverse student bodies in Europe. Our campus locations in Berlin, Potsdam, Hamburg, Iserlohn, and Dubai (UAE) provide a truly international experience for our students and staff alike.

At UE, we are more than just a university – we are a family and we believe our employees are our most valuable asset, and we are committed to creating a supportive and inclusive work environment where everyone can thrive. As part of the Global University Systems (GUS) network, we offer a wide range of professional development opportunities, including bachelor's and master's degree programs, language courses, and executive education. With approximately 87,000 students across 57 locations worldwide, GUS provides an unparalleled international network for learning and collaboration.

If you are passionate about education and want to join a dynamic and innovative institution that values diversity, quality teaching, and its people, then we invite you to join our UE family today.

We are looking for a new colleague to join our Student Success Team in Hamburg on a full-time basis /40 hour a week starting as soon as possible who shares our vision of excellence in education and who is committed to making a difference in the lives of our students and staff.

Academic Success Advisor (m, f, d)

The opportunity:

The purpose of the UE Student Success Centre is to improve student retention, satisfaction and academic success by providing resources, training, workshops, services, and one-on-one support. The Centre supports students in pursuing academic success using a holistic approach to the student learning experience. The Centre comprises a team of academic and learning professionals involved in the Writing Lab and a range of learning support programs, such as, the academic readiness micro-credential for all new students, ongoing competency-based workshops for continuing students, and one-on-one student support. The aim is to support students to develop their ability to learn & study independently and impact the attainment, achievement, and progress of all students.

Key tasks and Responsibilities:

• Coordinate, plan, and administer the Health and Wellbeing Micro-credential for students each semester (maintain attendance records and reports on general engagement & participation), and ensure recognition through badging and certificates for the successful attainment of competencies taught
• Provide and administer ongoing preparatory & study skills workshops and create a just-in-time schedule of workshops to address the progression needs of continuing students
• You’ll be actively involved on the ground, managing one-to-one casework so our students can develop their confidence and strategies for effective study. This will include helping students with organization, planning, problem-solving, and time management. Our shared goal is to help students to be self-reliant and independent learners
• Advise and support students in their study & learning needs through the provision of adequate appointments for individual support. You will support students based on their needs and in line with recognized best practices for developing independent learners
• Support student academic learning and learning strategy development that encourage self-reflection, self-management, regulation, and effective study skills
• Address student inquiries and requests for help with academic skills as they arise, making appropriate use of a range of holistic approaches and referrals
• Develop and follow a communication plan about the Student Success Centre activities and resources through various channels (internal and external communication and promotion, incl. social media, etc)
• Providing case-specific psycho-social support regarding integration and personal and academic development in Germany

Skills and Abilities:

• We want you to help shape support systems that enable students from diverse backgrounds to realize their potential
• We require excellent skills and best practices for research, academic integrity, critical thinking, problem-solving, stress management, testing strategies, online learning strategies & skill development strategies, etc
• You will be able to provide engaging and effective learning skills workshops and other interventions to improve student engagement
• You will be able to identify barriers to overall student learning experiences and work with key members of the team to help improve student experience
• Demonstrated commitment & ability to improve educational achievement for students.
• Ability to establish and maintain interpersonal relationships with students
• Ability to process/analyse information and effectively communicate it to students.
• Strong motivation for delivering empathic, compassionate, consistent, accurate, developmental, student-focused, appreciative, and honest advising
• Strong customer service orientation with a desire to help students succeed in reaching their goals
• Strong written, verbal, presentation and communication skills, including the ability to engage in public speaking with large audiences (e.g., during orientation) as well as in small groups or larger workshops
• Excellent knowledge of designing and facilitating engaging and participatory workshops to groups of students with a range of levels
• Experience and expertise in adult learning principles with extensive knowledge of evidence-based, theory-informed university-level academic skills strategies (e.g. reading, note-taking, memorization, time management, learning strategies)

Your profile:

• Academic skills and student support in higher education or a similar environment such as schools/colleges or companies
• Teaching methods and strategies appropriate for higher education and students with different modes of study from a diverse range of educational backgrounds and ages
• Supporting students/adults with disabilities/health conditions preferably within an educational context
• Good knowledge of equity, diversity, and inclusion principles and legislative requirements including confidentiality and data protection
• Casework management relating to advice and support of differently abled students/young people, preferably within a higher education setting
• High level of communication, interpersonal, and presentation skills, including 1:1 and group work
• Experience in generating and implementing innovative ideas and approaches to supporting students
• Some experience in supporting students in at least one student need category: mental health, disabilities, learning differences, and cultural backgrounds

What we offer:

• Opportunity to work with a great team in a dynamic and international environment

• 30 days of vacation

• Opportunities to participate in online collaboration courses (e.g., IBM Design Thinking)

• Numerous campus events from the fields of art, culture, business and science

• Opportunity to develop and implement new ideas and concepts

Interested?

Then we look forward to hearing from you. Please send your application by e-mail to: karriere@gusgermany.de.Your application should include the following documents: CV, Cover Letter and References and possible start date.

For more information about our network, please visit: www.ue-germany.com,

Visit our careers website: https://www.ue-germany.com/blog/career

As an employer, we are committed to equal opportunity and support for minorities. We do not discriminate based on ethnic origin, skin colour, religion, sexual orientation, gender identity, national origin, disability or legally protected status.