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AWS Outposts end-of-term options

At the end of your AWS Outposts term, you have three options:

  • Renew your subscription and keep your existing Outpost.

  • End your subscription and prepare your Outpost racks for return.

  • Convert to a month-to-month subscription and keep your existing Outpost.

Renew your subscription

To renew your subscription and keep your existing Outpost:

Complete the following steps at least 30 days before your Outpost's term ends:

  1. Sign in to the AWS Support Center Console.

  2. Choose Create case.

  3. Choose Account and billing.

  4. For Service, choose Billing.

  5. For Category, choose Other Billing Questions.

  6. For Severity, choose Important question.

  7. Choose Next step: Additional information.

  8. On the Additional information page, for Subject, enter your request to renew such as Renew my Outpost subscription.

  9. For Description, enter one of the following payment options:

    • No upfront

    • Partial upfront

    • All upfront

    For pricing, see AWS Outposts rack pricing. You can also request a price quote.

  10. Choose Next step: Solve now or contact us.

  11. On the Contact us page, choose your preferred language.

  12. Choose your preferred contact method.

  13. Review your case details and then choose Submit. Your case ID number and summary appear.

AWS Customer Support will initiate the subscription renewal process. Your new subscription will start the day after your current subscription ends.

If you do not indicate that you want to renew your subscription or return your Outpost rack, you will be converted to a month-to-month subscription automatically. Your Outpost will be renewed on a monthly basis at the rate of the No Upfront payment option that corresponds to your AWS Outposts configuration. Your new monthly subscription will start the day after your current subscription ends.

End your subscription and prepare racks for return

Important

AWS cannot begin the return process until you have completed the following procedures. We cannot stop the return process after you have opened a support case to end your subscription.

To end your subscription:

Complete the following steps at least 30 days before your Outpost's term ends:

  1. Sign in to the AWS Support Center Console.

  2. Choose Create case.

  3. Choose Account and billing.

  4. For Service, choose Billing.

  5. For Category, choose Other Billing Questions.

  6. For Severity, choose Important question.

  7. Choose Next step: Additional information.

  8. On the Additional information page, for Subject, enter a clear request, such as End my Outpost subscription.

  9. For Description, enter the date that you prefer to have the Outpost retrieved.

  10. Choose Next step: Solve now or contact us.

  11. On the Contact us page, choose your preferred language.

  12. Choose your preferred contact method.

  13. Review your case details and then choose Submit. Your case ID number and summary appear.

AWS Customer Support will contact you to coordinate the retrieval.

To prepare your AWS Outposts racks for return:
Important

Do not power down the Outpost rack until AWS is on-site for the scheduled retrieval.

  1. If the Outpost's resources are shared, you must unshare these resources.

    You can unshare a shared Outpost resource in one of the following ways:

    For the list of Outpost resources that can be shared, see Shareable Outpost resources.

  2. Terminate the active instances associated with subnets on your Outpost. To terminate the instances, follow the instructions in Terminate your instance in the Amazon EC2 User Guide.

    Note

    Some AWS-managed services running on your Outpost, such as Application Load Balancers or Amazon Relational Database Service (RDS), consume EC2 capacity. However, their associated instances aren't visible on the Amazon EC2 dashboard. You must terminate the resources tied to these services to free up capacity. For more information, see Why is some EC2 instance capacity missing on my Outpost?.

  3. Verify the instance-capacity-availability of your Amazon EC2 instances in your AWS account.

    1. Open the AWS Outposts console at https://console.aws.amazon.com/outposts/.

    2. Choose Outposts.

    3. Choose the specific Outpost you are returning.

    4. On the page for the Outpost, choose the Available EC2 capacity tab.

    5. Ensure that the Instance capacity availability is at 100% for each instance family.

    6. Ensure that the Instance capacity utilization is at 0% for each instance family.

      The following image shows the Instance capacity availability and Instance capacity utilization graphs on the Available EC2 capacity tab.

      Shows metrics on the Available EC2 capacity tab.

      The following image shows the list of instance types.

      Shows list of instance types.
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  4. Create backups of your Amazon EC2 instances and server volumes. To create the backups, follow the instructions in Backup and recovery for Amazon EC2 with EBS volumes in the AWS Prescriptive Guidance guide.

  5. Delete the Amazon EBS volumes associated with your Outpost.

    1. Open the Amazon EC2 console console at https://console.aws.amazon.com/ec2/.

    2. From the navigation pane, choose Volumes.

    3. Choose Actions and Delete volume.

    4. In the confirmation dialog box, choose Delete.

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  6. If you have Amazon S3 on Outposts, delete any local snapshots on the Outposts.

    1. Open the Amazon EC2 console console at https://console.aws.amazon.com/ec2/.

    2. From the navigation pane, choose Snapshots.

    3. Select the snapshots with an Outpost ARN.

    4. Choose Actions and Delete snapshots.

    5. In the confirmation dialog box, choose Delete.

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  7. Delete any Amazon S3 buckets associated with your Outpost. To delete the buckets, follow the instructions in Deleting your Amazon S3 on Outposts bucket in the Amazon Simple Storage Service User Guide.

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  8. Delete any VPC associations and customer-owned IP address pool (CoIP) CIDRs associated with your Outpost.

An AWS retrieval team will power down the rack. After it's powered down, you can destroy the AWS Nitro Security Key or the AWS retrieval team can do so on your behalf.

Convert to a month-to-month subscription

To convert to a month-to-month subscription and keep your existing Outpost, no action is needed. If you have questions, open a billing support case.

Your Outpost will be renewed on a monthly basis at the rate of the No Upfront payment option that corresponds to your AWS Outposts configuration. Your new monthly subscription will start the day after your current subscription ends.