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{{Use mdy dates|date=November 2017}}
{{Infobox company
| name = Marriott International, Inc.<!--this is the legal name of the company-->
| logo = Marriott International.svg
| type = [[Public company|Public]]
| image = Marriottheadquarters.jpg
| image_caption = Marriott International headquarters in [[Bethesda, Maryland]]
| traded_as = {{ubl|class=nowrap|{{NASDAQ|MAR}} (Class A)|[[NASDAQ-100]] component|[[S&P 500]] component}}
| founders = [[J. Willard Marriott]]<br />[[Alice Marriott]]
| area_served = Worldwide
| key_people = [[Bill Marriott]]<br />{{small|(Executive Chairman)}}<br />Anthony Capuano<ref>https://marriott.gcs-web.com/news-releases/news-release-details/marriott-international-appoints-anthony-capuano-new-ceo-and</ref><br />{{small|(CEO)}}<br />Stephanie Linnartz<ref>https://marriott.gcs-web.com/news-releases/news-release-details/marriott-international-appoints-anthony-capuano-new-ceo-and</ref><br />{{small|(President)}}
| industry = [[Hospitality industry|Hospitality]]
| locations = 8,484 {{small|(June 30, 2020)}}<ref name="10Q">{{Cite web|title=Inline XBRL Viewer|url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1048286/000162828020012272/mar-20200630.htm|access-date=2020-08-19|website=www.sec.gov}}</ref><ref name="10-K" />
| products = [[Hotels]], [[resorts]]
| revenue = {{nowrap| {{increase}} {{US$|5.37 billion|link=yes}} {{small|(2019)}}<ref name="10-K">{{cite web|url=https://marriott.gcs-web.com/node/30036/html#s59FC3F1E7301568AAD961F42F72250A7 |title=Marriott International, Inc. 2019 Annual Report (Form 10-K) |date=February 2020 |publisher=[[U.S. Securities and Exchange Commission]] |website=sec.gov}}</ref> }}
| operating_income = {{decrease}} {{US$|1.80 billion}} {{small|(2019)}}<ref name="10-K" />
| net_income = {{decrease}} {{US$|1.27 billion}} {{small|(2019)}}<ref name="10-K" />
| assets = {{increase}} {{US$|21.05 billion}} {{small|(2019)}}<ref name="10-K" />
| equity = {{decrease}} {{US$|808 million}} {{small|(2019)}}<ref name="10-K" />
| num_employees = ~144,000 {{small|(2019)}}<ref name="10-K" />
| owner = Marriott family (25%)
| subsid = [[Marriott Hotels & Resorts|Marriott]]<br />[[The Ritz-Carlton Hotel Company|Ritz-Carlton]]<br />[[Le Méridien]]
| slogan =
| foundation = {{start date and age|1927}}<br />[[Washington, D.C.]], U.S.
| location = [[Bethesda, Maryland|Bethesda]], [[Maryland]], U.S.
| homepage = {{URL|http://marriott.com}}
}}
[[File:Marriott_hotels_map.png|thumb|<center>Marriott International hotels worldwide {{nowrap|([[ShareMap:traveler/Marriott Hotels|interactive map]])}}</center>]]
'''Marriott International, Inc.''' is an American [[multinational corporation|multinational]] diversified hospitality company that develops, manages and franchises a broad portfolio of [[hotel]]s and related [[lodging facilities]]. Founded by [[J. Willard Marriott]], the company is now led by his son, executive chairman [[Bill Marriott]]. Marriott International is the largest hotel chain in the world by number of available rooms. It has 30 brands with 7,484 properties in 131 countries and territories around the world,<ref name="10Q"/><ref name="10-K" /><ref>{{Cite web|url=http://www.marriott.com/marriott/aboutmarriott.mi|title=About Marriott Hotels |website=marriott.com|access-date=2017-11-17}}</ref> over 1,400,693 rooms (as of June 30, 2020),<ref name="10Q"/> including 2,104 that are managed with 573,043 rooms, 5,314 that are franchised or licensed with 812,006 rooms, and 66 that are owned or leased with 15,644 rooms,<ref name="10Q"/> plus an additional 510,000 rooms in the development pipeline, including 230,000 that were under construction, and an additional 28,000 rooms approved for development but not yet under signed contracts.<ref name="10Q"/><ref>{{cite web |url=http://news.marriott.com/2014/07/marriott-international-reports-2014-second-quarter-results.html |title=JW Marriott Hotels & Resorts &#124; Marriott News Center |website=News.marriott.com |access-date=2016-10-28 |archive-url=https://web.archive.org/web/20160304192126/http://news.marriott.com/2014/07/marriott-international-reports-2014-second-quarter-results.html |archive-date=March 4, 2016 |url-status=dead }}</ref><ref>{{cite web|author=Required FieldConfirmation number |url=http://www.marriott.com/marriott/aboutmarriott.mi |title=About Marriott Hotels &#124; Marriott Corporate Business Information |website=Marriott.com |date=May 24, 2013 |access-date=2016-10-28}}</ref><ref>{{cite web|url=http://secfilings.nasdaq.com/edgar_conv_html%2f2014%2f02%2f20%2f0001445305-14-000495.html#FIS_BUSINESS|title=MARRIOTT INTERNATIONAL INC /MD/ (Form: 10-K, Received: 02/20/2014 13:28:17)|website=Secfilings.nasdaq.com|access-date=2016-10-28}}</ref>
 
It is headquartered in [[Bethesda, Maryland]], in the [[Washington metropolitan area|Washington, D.C. metropolitan area]].<ref>"[https://web.archive.org/web/20160318163737/http://files.shareholder.com/downloads/MAR/1719275248x0x135543/1E9C6628-768A-425F-AC1F-349A47CA6C2A/factbook.pdf Marriott Fact Book]." Marriott International, Inc. Retrieved on March 18, 2016. p. 2/104: I. CORPORATE PROFILE. "Corporate Office Marriott International, Inc. 10400 Fernwood Road Bethesda, MD 20817"</ref>
 
==History==
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===Founding and early years===
{{Main|Marriott Corporation}}
Marriott was founded by [[John Willard Marriott]] in 1927 when he and his wife, [[Alice Marriott|Alice Sheets Marriott]], opened a [[root beer]] stand in [[Washington, D.C.]]<ref>{{cite web|url=http://www.blogs.marriott.com/marriott-on-the-move/2007/05/remembrances-of-mom.html |title=Remembrances of Mom – Marriott on the Move |website=Blogs.marriott.com |date=May 9, 2007 |access-date=2016-10-28}}</ref> As a [[Mormon missionaries|Latter-day Saint missionary]] in the humid summers in Washington, D.C., Marriott was convinced that what residents of the city needed was a place to get a cool drink.<ref>{{cite web |url=http://www.entrepreneur.com/growyourbusiness/radicalsandvisionaries/article197668.html |title=J. Willard Marriott |website=Entrepreneur.com |access-date=2016-10-28}}</ref> The Marriotts later expanded their enterprise into a chain of '''Hot Shoppes''' [[restaurant]]s<ref>{{cite web |url=https://www.washingtonpost.com/wp-dyn/content/article/2007/06/26/AR2007062601413.html |title=Root Beer Roots |website=The Washington Post |access-date=2016-10-28}}</ref> and the company went public in 1953 as '''Hot Shoppes, Inc.'''<ref>{{cite web|url=http://www.marriott.com/about/culture-and-values/history.mi|title=Our Story|website=marriott.com|access-date=January 11, 2018}}</ref>
 
The company opened its first hotel, the [[Twin Bridges Motor Hotel|Twin Bridges Marriott Motor Hotel]], in [[Arlington, Virginia]], in 1957. Their second hotel, the Key Bridge Marriott in the [[Rosslyn, Arlington, Virginia|Rosslyn]] neighborhood of the same city, is Marriott International's longest continuously operating hotel and celebrated its 50th anniversary in 2009.<ref>{{cite web|url=http://www.theopenpress.com/index.php?a=press&id=38294 |title=Key Bridge Marriott Hotel Prepares for 50th Anniversary With $30 Million Renovation of Event Space |website=The Open Press |date=September 26, 2008 |access-date=2016-10-28}}</ref> Their son, J. W. (Bill) Marriott, Jr., led the company to spectacular worldwide growth during his more than 50-year career. In March 2012, at age 80, he turned the CEO responsibilities over to Arne Sorenson, while he assumed the title of executive chairman.
 
Hot Shoppes, Inc. was renamed the '''Marriott Corporation''' in 1967.<ref name="whendidithappen.com">{{cite web |url=http://whendidithappen.com/wdih/lodging/1900.htm|title=When did it Happen? Hotel Timeline 1900-1949|website=whendidithappen.com|access-date=January 11, 2018}}</ref>
 
The company opened two theme parks in 1976.<ref name="whendidithappen.com"/>
 
===Marriott International ===
Marriott International was formed in 1993 when the [[Marriott Corporation]] split into two companies, Marriott International and [[Host Marriott Corporation]]. In 1995, Marriott was the first hotel company worldwide to offer guests the option to book reservations online, via the company's implementation of MARSHA (Marriott's Automatic Reservation System for Hotel Accommodations).<ref>{{cite web|url=https://www.forbes.com/asap/1998/0824/082_print.html |title=Services |website=Forbes |access-date=2016-10-28}}</ref>
 
In April 1995, Marriott International acquired a 49% interest in [[The Ritz-Carlton Hotel Company|Ritz-Carlton Hotel Company LLC]].<ref>{{cite journal|title=Marriott International, Inc.|journal=International Directory of Company Histories|volume=21|publisher=St.James Press|date=1998}}</ref> Marriott International believed that it could increase sales and profit margins for The Ritz-Carlton, a troubled chain with a significant number of properties either losing money or barely breaking even. The cost to Marriott was estimated to have been about $200{{nbsp}}million in cash and assumed debt. The next year, Marriott spent $331{{nbsp}}million to take over The Ritz-Carlton, Atlanta and buy a majority interest in two properties owned by William Johnson, a real estate developer who had purchased The Ritz-Carlton, [[Boston]] in 1983 and expanded his Ritz-Carlton holdings over the next twenty years.
 
The Ritz-Carlton began expansion into the lucrative timeshare market and undertook other new initiatives made financially possible by the deep pockets of Marriott, which also lent its own in-house expertise in certain areas. There were other benefits for Ritz-Carlton flowing from its relationship with Marriott, such as being able to take advantage of the parent company's reservation system and buying power. The partnership was solidified in 1998 when Marriott acquired majority ownership of The Ritz-Carlton. Today, there are 91 Ritz-Carlton properties around the world.<ref>{{Cite web|url=http://www.ritzcarlton.com/en/about/factsheet|title=Luxury Hotels & Resorts|website=The Ritz-Carlton|access-date=2019-02-18}}</ref>
 
Marriott International acquired the listed company [[Renaissance Hotel Group]] N.V. in 1997<ref>{{cite news|url=http://articles.latimes.com/1997-02-19/business/fi-30139_1_renaissance-hotel-group|title=Marriott to Buy Renaissance for $1 Billion|date=February 19, 1997|access-date=January 27, 2019|newspaper=Los Angeles Times|first=Jesus|last=Sanchez}}</ref> from [[Chow Tai Fook]] Group and its associate company [[New World Development]]. Marriott International also privatized Renaissance Hotel Group. At that time Renaissance Hotel Group owned the brands [[Renaissance Hotels]] and [[Ramada International]], etc.<ref>{{cite news|url=https://www.nytimes.com/1997/02/19/business/marriott-aims-overseas-with-acquisition.html|title=Marriott Aims Overseas With Acquisition|newspaper=The New York Times|date=19 February 1997|access-date=28 April 2020|first=Edwin|last=McDowell|url-access=limited}}</ref> Marriott International and New World Development also signed an agreement to manage New World Development's owned hotel, such as New World Courtyard Hotel, Beijing (later known as The Courtyard by Marriott Beijing), Renaissance Hong Kong Harbour View Hotel in the [[Hong Kong Convention and Exhibition Centre]], etc.<ref>{{cite book|url=https://www.nwd.com.hk/sites/default/files/ar1998e.pdf|title=1998 Annual Report|date=1998|chapter=Management Discussion and Analysis – Business Review|pages=34–35|publisher=New World Development}}</ref> Some of the management contracts had expired in the 2010s.
 
===Restructuring (2000–2013)===
[[File:WTC1.jpg|thumb|left|Marriott's hotel in New York after the collapse of the World Trade Center towers on 9/11]]
The [[Marriott World Trade Center]] was destroyed during the [[September 11, 2001, attacks]].
 
In 2002 Marriott International began a major restructuring by spinning off many Senior Living Services Communities (which is now part of [[Sunrise Senior Living]]) and Marriott Distribution Services, so that it could focus on hotel ownership and management. The changes were completed in 2003.<ref>{{cite web|url=https://www.sec.gov/Archives/edgar/data/1048286/000119312504027964/d10k.htm#tx96660_3 |title=Form 10-K |website=Sec.gov |access-date=2016-10-28}}</ref>
 
Marriott International owned [[Ramada International]] Hotels & Resorts until its sale on September 15, 2004, to [[Cendant]].{{Citation needed|date=July 2020}}
 
In 2005, Marriott International and Marriott Vacation Club International comprised two of the 53 entities that contributed the maximum of $250,000 to the second inauguration of President [[George W. Bush]].<ref>{{cite news |first=Jim |last=Drinkard |title=Donors get good seats, great access this week |url=https://www.usatoday.com/news/washington/2005-01-16-inauguration-donors_x.htm |work=USA Today |date=January 17, 2005 |access-date=2008-05-25 }}</ref><ref>{{cite news |title=Financing the inauguration |url=https://www.usatoday.com/news/washington/2005-01-16-inaugural-donors_x.htm |work=USA Today |date= January 16, 2005|access-date=2008-05-25 }}</ref><ref>{{cite news |title=Some question inaugural's multi-million price tag |url=https://www.usatoday.com/news/washington/2005-01-14-price_x.htm |work=USA Today |date=January 14, 2005 |access-date=2008-05-25 }}</ref>
 
On July 19, 2006, Marriott announced that all lodging buildings it operated in the United States and Canada would become [[Smoking ban|non-smoking]] beginning in September 2006. "The new policy includes all guest rooms, restaurants, lounges, meeting rooms, public space and employee work areas."<ref>{{cite web |url=http://marriott.com/news/detail.mi?marrArticle=137410 |title=Marriott News |website=Marriott.com |date=July 19, 2006 |access-date=2016-10-28 |archive-url=https://web.archive.org/web/20091103234312/http://www.marriott.com/news/detail.mi?marrArticle=137410 |archive-date=November 3, 2009 |url-status=dead }}</ref>
 
[[File:San Diego Marriott.jpg|thumb|upright|[[San Diego Marriott Marquis & Marina]], one of the highest revenue-generating Marriotts in the United States]]
There were bombings at the [[Islamabad Marriott Hotel bombing|Islamabad Marriott]] in 2008, at the [[2003 Marriott Hotel bombing|Jakarta JW Marriott]] in 2003, and at the [[2009 Jakarta bombings|Jakarta JW Marriott and Ritz Carlton]] in 2009.
 
On November 11, 2010, Marriott announced plans to add over 600 hotel properties by 2015. The bulk of the additions would be in emerging markets: India, where it planned to have 100 hotel properties, China, and Southeast Asia.<ref name="htanna">{{cite news|title=Marriott to expand India portfolio to 100 hotels|first=Aniruddha|last=Basu|url=http://in.reuters.com/article/idINIndia-52830920101111|website=Reuters|access-date=November 11, 2010|date=November 11, 2010}}</ref>
 
On January 21, 2011, Marriott said that adult movies would not be included in the entertainment offered at new hotels, which would use an Internet-based [[video on demand]] system.<ref>{{cite news|last=DeLollis|first=Barbara|title=Marriott says no to adult movies in new hotels|url=https://www.usatoday.com/money/industries/travel/2011-01-21-hotelporn21_ST_N.htm|access-date=October 5, 2011|newspaper=USA Today|date=January 21, 2011}}</ref>
 
On December 13, 2011, J.W. Marriott, Jr. announced he would be stepping down as CEO of the company while assuming the role of executive chairman. It was announced that [[Arne Sorenson (hotel executive)|Arne Sorenson]] would be taking over as CEO as of March 2012.<ref name="WashingtonPost">{{cite news|title=JW Marriott Jr. retiring as CEO|url=http://www.bizjournals.com/washington/news/2011/12/13/jw-marriott-jr-retiring-as-ceo.html|access-date=December 13, 2011 | first1=Jeff|last1=Clabaugh|date=December 13, 2011}}</ref>
 
U.S. Republican presidential candidate [[Mitt Romney]] released his 2011 federal income taxes on September 21, 2012, showing that he declared $260,390 in director's fees from Marriott International,<ref>{{cite web|url=http://www.efile.com/tax-form/tax-history/Mitt-Romney-2011-Tax-Return.pdf |title=Mitt Romney, 2011 Tax Return|website=Efile.com|access-date=2016-10-28}}</ref> despite the fact that news was released on January 13, 2011, that he had already stepped down from the Marriott International board to run for president.<ref>{{cite web|url=http://www.bizjournals.com/washington/news/2011/01/13/romney-leaves-marriott-board.html|title=Mitt Romney leaves Marriott International board|website=Bizjournals.com|access-date=2016-10-28}}</ref> His released 2010 tax returns showed earnings in 2010 of $113,881 in director's fees from Marriott.<ref>{{cite web|url=http://www.efile.com/tax-form/tax-history/Mitt-Romney-2010-Tax-Return.pdf|title=Mitt Romney, 2010 Tax Return|website=Efile.com|access-date=2016-10-28}}</ref> In February 2012, Bloomberg reported on Romney's years overseeing tax matters for Marriott, which had included several "scams" (quoting Sen. John McCain) and legal actions brought against Marriott, which Marriott lost in court, over its manipulations of the U.S. Tax Code.<ref>{{cite news| url=https://www.bloomberg.com/news/2012-02-22/romney-as-auditing-chairman-saw-marriott-son-of-boss-tax-shelter-defy-irs.html | work=Bloomberg | title=Romney as Audit Chair Saw Marriott Son of BOSS Shelter Defy IRS}}</ref><ref>{{cite news| url=http://www.cnn.com/2012/08/08/opinion/canellos-kleinbard-romney-taxes/index.html | work=CNN | title=Did Romney enable a company's abusive tax shelter? | date=August 9, 2012}}</ref>
 
In December 2012, [[Guinness World Records]] recognized the [[five star hotel|five-star]] JW Marriott Marquis Hotel Dubai as the world's tallest hotel.<ref>{{cite web|url=http://www.dubaichronicle.com/2012/12/17/luxury-hotel-dubai-worlds-tallest-hotel/|title=Luxury Hotel in Dubai Crowned World's Tallest Hotel|work=Dubai Chronicle}}</ref>
 
===Recent developments (2014–present)===
[[File:GM headquarters in Detroit.JPG|thumb|upright|The [[Detroit]] Marriott at the [[Renaissance Center]] is one of the tallest hotels in the [[Western Hemisphere]].<ref>{{cite web|url=http://www.emporis.com/en/bu/sk/st/tp/ty/ho/|title=Official World's 100 Tallest High Rise Buildings (Hotel Use)|url-status=dead|archive-url=https://web.archive.org/web/20110806145316/http://www.emporis.com/en/bu/sk/st/tp/ty/ho/|archive-date=August 6, 2011|website=Emporis|access-date=July 5, 2009}}</ref>]]
 
====Disruption of competing hotspots====
On October 3, 2014, the US [[Federal Communications Commission]] (FCC) fined Marriott $600,000 for unlawful use of a "containment" feature of a Wi-Fi monitoring system to deliberately interfere with client-owned networks in the convention space of its [[Gaylord Opryland Resort & Convention Center]] in [[Nashville]]. The scheme disrupted operation of clients' [[mobile telephone]] hotspots by sending [[Wi-Fi deauthentication attack|fraudulent Wi-fi de-authentication]] packets.<ref>{{cite web|url=https://www.fcc.gov/document/marriott-pay-600k-resolve-wifi-blocking-investigation|title=Marriott to Pay $600K to Resolve WiFi-Blocking Investigation|publisher=Federal Communications Commission|date=October 3, 2014|access-date=2020-01-12}}</ref> Marriott International, Inc., the [[American Hotel and Lodging Association]] and Ryman Hospitality Properties responded by unsuccessfully petitioning the FCC to change the rules to allow them to continue the willful jamming of client-owned networks,<ref>[http://apps.fcc.gov/ecfs/document/view?id=60001010366 Petition of American Hotel & Lodging Association, Marriott International, Inc., and Ryman Hospitality Properties for a Declaratory Ruling to Interpret 47 U.S.C. § 333, or, in the Alternative, for Rulemaking], ''Apps.fcc.gov'', 2014.</ref> a position which they were forced to abandon in early 2015 in response to backlash from clients, mainstream media, major technology companies, and national mobile carriers.<ref name=beeb-wifi>{{cite web|url=https://www.bbc.co.uk/news/technology-30827706|title=Marriott hotels do U-turn over wi-fi hotspot blocks|work=BBC News}}</ref>
 
The incident drew unfavorable publicity to Marriott's practice of charging transient lodgers $13–15/day for wi-fi connections, routinely included in the base price at most discount chains,<ref>{{cite news|url=https://www.latimes.com/business/la-fi-free-wifi-at-luxury-marriott-hotels-20141031-story.html|title=Free Wi-Fi at luxury Marriott hotels--for some|work=[[Los Angeles Times]]|date=November 2, 2014}}</ref> and to exorbitant wi-fi fees (typically $250–1000 per device<ref name=beeb-wifi/>) charged to convention-goers at a time when the $2.25{{nbsp}}billion "incidental fees" annually charged by US-based hotels to their lodgers was already drawing criticism and negative media coverage.<ref>{{cite web|url=https://www.latimes.com/business/la-fi-hotels-guest-fees-20140829-story.html|title=Hotels to collect record $2.25 billion in guest fees|work=Los Angeles Times|date=August 31, 2014}}</ref>
 
====Acquisitions====
On January 27, 2015, Marriott acquired Canadian hotel chain [[Delta Hotels]].<ref>{{cite web|url=https://www.thestar.com/business/tech_news/2015/01/27/marriott-expands-in-canada-by-buying-delta-hotel.html|title=Marriott expands in Canada by buying Delta hotel brand|date=January 27, 2015|work=[[Toronto Star]]}}</ref> Delta operated 38 hotels in Canada at the time of acquisition; it has since expanded to the United States, Europe, and Asia.
 
On November 16, 2015, Marriott announced the acquisition of [[Starwood]] for $13{{nbsp}}billion.<ref>{{cite news|url=https://www.latimes.com/business/la-fi-marriott-starwood-20160923-snap-story.html|title=Marriott closes $13-billion purchase of Starwood to become world's largest hotel chain|agency=Associated Press|date=September 23, 2016|work=Los Angeles Times}}</ref> A competing offer for Starwood at $14{{nbsp}}billion from a consortium led by China's [[Anbang Insurance Group]] was announced March 3, 2016, moving Starwood to cease the deal with Marriott and pursue the offer from Anbang Insurance Group.<ref>{{cite web|url=https://www.usatoday.com/story/money/2016/03/18/starwood-marriott-international-anbang-insurance-group/81959330/|title=Starwood dumps Marriott deal for competing bid|date=March 18, 2016|work=[[USA Today]]}}</ref><ref>{{cite web|date=Mar 14, 2016|agency=AP|url=http://bigstory.ap.org/article/38fe7bd1ad2b4a12b28e7255234d801c/starwood-receives-nearly-14b-buyout-bid-chinese-group|title=Starwood receives nearly $14B buyout bid from Chinese group|website=The Big Story|access-date=2016-03-14|url-status=dead|archive-url=https://web.archive.org/web/20160314130210/http://bigstory.ap.org/article/38fe7bd1ad2b4a12b28e7255234d801c/starwood-receives-nearly-14b-buyout-bid-chinese-group|archive-date=March 14, 2016}}</ref> After Marriott raised its bid to $13.6{{nbsp}}billion on March 21, Starwood terminated the Anbang agreement and proceeded again with the merger with Marriott.<ref>{{cite web|url=https://finance.yahoo.com/news/sheraton-owner-starwood-accepts-higher-112136918.html|title=Sheraton-owner Starwood accepts higher offer from Marriott|last1=Stone|first1=Mike|last2=Banerjee|first2=Arunima |date=March 21, 2016|agency=[[Reuters]]|via=Yahoo! Finance|access-date=March 21, 2016}}</ref> Following all necessary regulatory approvals in the United States and around the world over the course of 2016, Marriott closed the merger with Starwood on September 23, 2016, creating the world's largest hotel company with over 5700 properties, 1.1{{nbsp}}million rooms, and a new portfolio of 30 brands.<ref>{{cite web|url=http://news.marriott.com/2016/09/marriotts-acquisition-of-starwood-complete//|title=SMarriott International Completes Acquisition of Starwood Hotels & Resorts Worldwide, Creating World's Largest and Best Hotel Company While Providing Unparalleled Guest Experience|date=September 23, 2016|work=Marriott International}}</ref>
 
The Starwood acquisition gave Marriott a larger non-US presence; approximately 75% of Starwood's revenues were from non-US markets. The acquisition was the largest of its sort since 2007, when Blackstone acquired Hilton for $26{{nbsp}}billion. Executives noted that total transaction and integration expenditures may exceed $100{{nbsp}}million.<ref>{{cite news | title=MARRIOTT BUYING STARWOOD IN DEAL VALUED AT $12.2 BILLION | url=https://adage.com/article/cmo-strategy/marriott-buying-starwood-deal-valued-12-2-billion/301371/ | work=[[Advertising Age]] | date=November 16, 2015}}</ref><ref>{{cite news | title=MARRIOTT BUYING STARWOOD IN DEAL VALUED AT $12.2 BILLION | url=https://www.bloomberg.com/news/articles/2015-11-16/marriott-buying-starwood-in-deal-valued-at-12-2-billion | first1=Andrew | last1=Blackman | first2=Hui-yong | last2=Yu | first3=Sarah | last3=Mulholland | work=[[Bloomberg News]] | date=November 16, 2015}}</ref>
 
====Data breach====
On November 30, 2018, Marriott disclosed that its Starwood Hotel brand had been subject to a security breach. After the disclosure, New York Attorney General Barbara Underwood announced an investigation into the data breach.<ref name=FOX2018>{{cite web |url=https://www.foxbusiness.com/markets/marriott-says-starwood-database-hacked |title=Marriott discloses data breach that could affect up to 500M guests |first=Megan |last=Henney |date=November 30, 2018 |publisher=[[Fox News]] |access-date=November 30, 2018}}</ref>
 
The 2018 cyberattack on the Marriott hotel chain<ref>{{Cite web|url=https://www.forbes.com/sites/kateoflahertyuk/2018/11/30/marriott-breach-what-happened-how-serious-is-it-and-who-is-impacted/|title=Marriott Breach -- What Happened, How Serious Is It And Who Is Impacted?|last=O'Flaherty|first=Kate|website=Forbes|access-date=2018-12-12}}</ref><ref>{{Cite web|url=https://answers.kroll.com/?gclid=EAIaIQobChMI8JGmw9-a3wIV6iCtBh1NxQK1EAAYASAAEgJbC_D_BwE&gclsrc=aw.ds|title=Starwood Reservation Database Security Incident|website=answers.kroll.com|access-date=2018-12-12}}</ref> that collected personal details of roughly 500{{nbsp}}million guests is now known to be a part of a [[Chinese intelligence activity abroad|Chinese intelligence]]-gathering effort that also hacked health insurers and the security clearance files of millions more Americans. The hackers are suspected of working on behalf of the [[Ministry of State Security (China)|Ministry of State Security]], the country's Communist-controlled civilian spy agency.<ref>{{Cite news|url=https://www.nytimes.com/2018/12/11/us/politics/trump-china-trade.html|title=Marriott Data Breach Is Traced to Chinese Hackers as U.S. Readies Crackdown on Beijing|last1=Sanger|first1=David E.|date=2018-12-11|work=[[The New York Times]]|access-date=2018-12-12|last2=Perlroth|first2=Nicole|issn=0362-4331|last3=Thrush|first3=Glenn|last4=Rappeport|first4=Alan}}</ref><ref>{{Cite web|url=https://www.independent.co.uk/life-style/gadgets-and-tech/marriott-cyber-attack-starwood-hotel-data-breach-china-spy-agency-guests-a8679006.html|title=Marriott hotel cyber attack linked to Chinese spy agency|date=2018-12-12|website=The Independent|access-date=2018-12-12}}</ref><ref>{{Cite web|url=https://www.axios.com/marriott-cyberattack-traced-to-chinese-hackers-d1de3246-c85b-4fd9-8bbc-f8f19846516d.html|title=Marriott cyberattack traced to Chinese hackers|website=Axios|access-date=2018-12-12}}</ref> Initially, Marriott admitted that 500{{nbsp}}million customer's personal information had been exposed.<ref>{{cite news|first=Sydny|last=Shepard|date=January 9, 2019|url=https://securitytoday.com/articles/2019/01/09/marriott-breach-unencrypted-passport-numbers-payment-cards-leaked.aspx|title=Marriott Breach: Unencrypted Passport Numbers, Payment Cards Leaked|work=[[Security Today]]}}</ref> It later amended their admission to "less than 383{{nbsp}}million" customers, and claimed many of the customer's payment cards had expired.{{citation needed|date=May 2019}}
 
====Death of Arne Sorensen====
The President and CEO of Marriott International, Arne Sorensen died February 15, 2021 after a nearly two-year battle with [[pancreatic cancer]].<ref>{{cite news |last=Valinsky |first=Jordan |url=https://www.cnn.com/2021/02/16/business/marriott-ceo-arne-sorenson-death/index.html |title=Marriott CEO Arne Sorenson has died after pancreatic cancer fight |work=[[CNN]] |date=2021-02-16 |access-date=2021-02-16 }}</ref> On February 23, 2021, Anthony Capuano was appointed to fill Sorensen's vacancy as CEO and Director, having previously served as Marriott’s group president of global development, design and operations.<ref>{{Cite web|last=Bartiromo|first=Michael|date=2021-02-23|title=Marriott International names new CEO following death of Arne Sorenson|url=https://www.foxbusiness.com/lifestyle/marriott-international-new-ceo-tony-capuano-arne-sorenson|access-date=2021-02-24|website=FOXBusiness|language=en-US}}</ref>
 
=== Awards ===
 
* Marriott International was named as one of the "Top 75 Companies for Executive Women" by Working Mother Media in November 2020.<ref>{{Cite web|last=Lockwood|first=Lisa|date=1 December 2020|title=Working Mother Media Names Top 75 Companies for Executive Women|url=https://wwd.com/business-news/media/working-mother-media-names-top-75-companies-for-executive-women-1234666503/|access-date=4 December 2020|website=WWD}}</ref>
 
==Operations==
Marriott is the first hotel chain to serve food that is completely free of [[trans fat]]s at all of its North American properties.<ref name="usatoday">{{cite web|last=Yu |first=Roger |url=https://www.usatoday.com/money/biztravel/2007-02-01-marriott-usat_x.htm |title=Marriott says trans fats will check out |website=USA Today |date=February 1, 2007 |access-date=2016-10-28}}</ref><ref>{{cite web|url=https://www.wsj.com/articles/SB117039313292596076 |title=Marriott to Cut Trans FatAt U.S., Canada Hotels |website=[[The Wall Street Journal]] |date=February 2, 2007 |access-date=2016-10-28}}</ref>
 
The hotel is noted for providing copies of the ''[[Book of Mormon]]'' in addition to the Bible in its rooms.<ref>{{cite news|last=McDowell|first=Edward|title=Bible Now Shares Hotel Rooms With Some Other Good Books|date=December 26, 1995|url=https://www.nytimes.com/1995/12/26/us/bible-now-shares-hotel-rooms-with-some-other-good-books.html|access-date=December 6, 2012|newspaper=The New York Times}}</ref>
 
{{As of|2017}}, the company had approximately 177,000 employees.<ref>{{Cite web|url=http://fortune.com/fortune500/marriott-international/|title=Marriott International|website=Fortune|access-date=2018-11-15}}</ref>
 
== Finances ==
For the fiscal year 2017, Marriott International reported earnings of US$1.372{{nbsp}}billion, with an annual revenue of US$22.894{{nbsp}}billion, an increase of 34.1% over the previous fiscal cycle. Marriott International's shares traded at over $101 per share, and its market capitalization was valued at over US$39.1{{nbsp}}billion in October 2018.<ref>{{Cite web|url=https://www.macrotrends.net/stocks/charts/MAR/marriott/revenue|title=Marriott Revenue 2006–2018 |website=macrotrends.net|access-date=2018-10-31}}</ref>
 
The spread of the [[COVID-19 pandemic]] had a negative effect on business travel and hotel conferences. In Q2 of 2020, Marriott International reported a revenue loss of $234 million (72 cent per share). As a comparison, the company reported a profit of $232 million for the same period, the previous year.<ref>{{Cite news|url=https://www.wsj.com/articles/marriott-swings-to-2q-loss-cites-recovery-11597059791?mod=business_lead_pos2|title= Marriott Swings to Loss, Cites Demand Recovery From Covid-19 Lows |work=The Wall Street Journal|author=Dave Sebastian|date=August 10, 2020|access-date=August 10, 2020}}</ref><ref>{{Cite web|url=https://www.foxbusiness.com/markets/marriott-earnings-q2-2020-coronavirus|title=Marriott swings to loss as coronavirus devastates bookings|first=Jonathan|last=Garber|date=August 10, 2020|website=FOXBusiness}}</ref>
 
{| class="wikitable float-left" style="text-align: right;"
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==The Luxury Collection==
'''The Luxury Collection''' is a hotel brand of Marriott International. As of December 31, 2019, there were 118 hotels comprising 23,243 rooms operating under the brand.<ref>{{cite web | url=https://marriott.gcs-web.com/node/30036/html | title=Marriott International 2019 Form 10-K Annual Report | publisher=[[U.S. Securities and Exchange Commission]]}}</ref> The Luxury Collection is notable as the first "soft brand" hotel chain.<ref>{{cite news | url=https://www.wsj.com/articles/starwood-is-launching-an-affiliated-hotel-group-1429142581 |title=Starwood Is Launching an Affiliated Hotel Group | first=Craig | last=Karmin | work=[[The Wall Street Journal]] | date=April 15, 2015 | url-access=subscription}}</ref>
 
Most hotels of the brand are located in converted historic buildings, including palaces or older hotels. The brand also enlists notable designers to craft luxury travel accessories that are available exclusively on the brand's website.<ref>{{cite news | url=https://robbreport.com/travel/hotels/gallery/mothers-day-gifts-hotels-2917522/ | title=6 Luxurious Mother's Day Gifts Inspired by World-Class Hotels | first=KELSEY | last=OGLETREE | work=[[Robb Report]] | date=April 30, 2020}}</ref>
 
Notable hotels in the brand include [[Hotel Alfonso XIII]], [[Hongta Hotel Shanghai]], [[IVY Hotel + Residences]], [[Hotel Imperial]], [[Marqués de Riscal Hotel]], [[The Nines (hotel)]], [[Palace Hotel, San Francisco]], [[The Park Tower Knightsbridge Hotel]], [[Phoenician Resort]], [[Hotel President Wilson]], and [[Royal Hawaiian Hotel]].
 
The Royal Penthouse Suite at [[Hotel President Wilson]] in [[Geneva]], part of The Luxury Collection, billed at {{US$|65,000}} per night, is listed at the top of the World's 15 Most Expensive Hotel Suites list compiled by [[CNN]] in 2012.<ref>{{cite news | last=Arnold | first=Helen | url=https://www.cnn.com/travel/article/expensive-hotel-suites-cnngo/index.html | title=World's 15 most expensive hotel suites | work=[[CNN]] | date=December 2, 2011}}</ref>
 
===History===
[[The Luxury Collection]] brand began on January 13, 1992, when ITT Sheraton designated 28 of its premier hotels and 33 of the Sheraton Towers, the luxury "hotel-within-a-hotel" facilities located within Sheraton's largest and most exclusive hotels, as the '''ITT Sheraton Luxury Collection'''.<ref>{{cite press release | url=https://www.thefreelibrary.com/ITT+SHERATON+CORPORATION+EXTENDS+SEGMENTATION+BY+PREMIERING+THE+ITT...-a014695306 | title=ITT SHERATON CORPORATION EXTENDS SEGMENTATION BY PREMIERING THE ITT SHERATON LUXURY COLLECTION | publisher=[[PR Newswire]] | date=January 13, 1992| archive-url=https://web.archive.org/web/20170101231953/https://www.thefreelibrary.com/ITT+SHERATON+CORPORATION+EXTENDS+SEGMENTATION+BY+PREMIERING+THE+ITT...-a014695306 | archive-date=January 1, 2017 }}</ref>
 
In February 1994, ITT Sheraton acquired a controlling interest in CIGA (Compagnia Italiana Grandi Alberghi, or Italian Grand Hotels Company), an Italian international hotel chain which owned several luxury properties in Europe.<ref>{{cite news | url=https://www.nytimes.com/1994/02/10/business/company-news-itt-s-sheraton-unit-in-pact-to-buy-ciga-hotels-of-italy.html | title=COMPANY NEWS; ITT's Sheraton Unit in Pact To Buy Ciga Hotels of Italy | agency=[[Bloomberg News]] | work=[[The New York Times]] | date=February 10, 1994 | url-access=subscription}}</ref> The majority of the CIGA hotels were folded into The Luxury Collection. CIGA's original logo, the four horses of St. Mark, was kept for The Luxury Collection brand logo until 2010; each Luxury Collection hotel now uses its own logo.
 
After [[Starwood]] acquired Sheraton, it established a separate brand identity for The Luxury Collection.
 
In 2011, it changed the tagline of the brand to "Life is a collection of experiences. Let us be your guide."<ref>{{cite news |url=https://www.nytimes.com/2011/08/29/business/media/ads-for-luxury-collection-hotels-appeal-to-emotion-advertising.html | title=A Subtle Emotional Appeal to Luxury Travelers | first=Jane L. | last=Levere | work=[[The New York Times]] | date=August 28, 2011}}</ref>
 
In 2012, the brand announced a major expansion in Asia, particularly in China.<ref>{{cite news | url=https://www.worldpropertyjournal.com/featured-columnists/luxury-living-column-luxury-collection-hotels-resorts-starwood-hotels-resorts-federal-reserve-5745.php | title=Luxury Collection Hotels Carves out Bigger Asia-Pacific Footprint | first=Scott | last=Kauffman | work=World Property Journal | date=June 15, 2012}}</ref>
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In 2014, the brand signed [[Helena Christensen]] as spokesperson.<ref>{{cite news | url=https://skift.com/2014/02/20/starwoods-luxury-collection-signs-up-supermodel-as-spokeswoman/ | title=Starwood's Luxury Collection Signs Up Supermodel | work=[[Skift]] | date=February 20, 2014 | url-access=subscription}}</ref>
 
In 2015, the company launched a $700 million program to renovate properties and promote the brand to emphasize "experiential luxury".<ref>{{cite press release | url=https://www.businesswire.com/news/home/20150924005359/en/The-Luxury-Collection%C2%AE-Celebrates-%E2%80%98Hotels-That-Define-the-Destination%E2%80%99-in-New-Global-Advertising-Campaign | title=The Luxury Collection® Celebrates 'Hotels That Define the Destination' in New Global Advertising Campaign | publisher=[[Business Wire]] | date=September 24, 2015}}</ref><ref>{{cite news | url=https://www.forbes.com/sites/douggollan/2015/09/22/the-luxury-collection-is-readying-a-new-brand-image-ad-campaign/ | title=The Luxury Collection Is Readying A New Brand Image, Ad Campaign | first=Doug | last=Gollan | work=[[Forbes]] | date=September 22, 2015}}</ref>
 
==Marriott brands==
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[[File:JW Marriott Desert Springs Foyer.jpg|thumb|JW Marriott Desert Springs in-door Boat Parking Foyer in [[Palm Desert, California]]]]
[[File:Marriott - Frenchman's Cove - USVI.jpg|thumb|right|Frenchman's Cove, [[USVI|U.S. Virgin Islands]], a Marriott Vacation Club resort]]
Marriott operates 30 brands internationally.<ref>{{cite web|url=http://www.marriott.com/marriott-brands.mi |title=Marriott Hotel Brands &#124; Marriott International |website=Marriott.com |access-date=2016-10-28}}</ref>
 
===Luxury===
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===Great America Parks===
Marriott developed three theme parks, of which two theme parks were opened. They operated as [[Marriott's Great America (disambiguation)|Marriott's Great America]] from 1976 until 1984. The parks were located in [[Gurnee, Illinois]]; [[Santa Clara, California]]; and a proposed but never-built location in the Washington, D.C., area, and were themed celebrating American history. The American-themed areas under Marriott's tenure of ownership included "Carousel Plaza" (the first section beyond the main gates); small-town-themed "Hometown Square"; "The Great Midwest Livestock Exposition At County Fair" with a Turn of the Century rural-fair theme; "Yankee Harbor", inspired by a 19th-century New England port; "Yukon Territory," resembling a Canadian/Alaskan logging camp; and the French Quarter-modeled "Orleans Place". At the opening, the parks had nearly identical layouts.
 
In 1984, Marriott disposed of its theme park division; both parks were sold and today are associated with national theme park chains. The Gurnee location was sold to [[Six Flags]] Theme Parks where it operates today as [[Six Flags Great America]]. The Santa Clara location was sold to the City of Santa Clara, who retained the underlying property and sold the park to [[Kings Entertainment Company]], renamed [[Paramount Parks]] in 1993. From 1993 to 2006, the Santa Clara location was known as Paramount's Great America. In 2006, Paramount Parks was acquired by [[Cedar Fair Entertainment Company]]; the Santa Clara park operates today as [[California's Great America]]. In the years after their sale, the layouts of both of the parks have diverged substantially.
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Marriott Bonvoy is the loyalty program used by Marriott and was formed in the 2019 merger of its three former rewards programs: Marriott Rewards, Ritz-Carlton Rewards, and Starwood Preferred Guest.
 
Marriott Rewards was founded in 1983.<ref>{{Cite web|url=https://www.blogs.marriott.com/marriott-on-the-move/2008/11/happy-25th-anniversary-marriott-rewards.html|title=Happy 25th Anniversary Marriott Rewards!|last=Marriott|first=Bill|website=Marriott on the Move}}</ref>
 
===Former loyalty programs===
Starwood Preferred Guest (mononymously known as SPG) was founded in 1999 as the first in the industry to enforce a policy of no blackout dates, no capacity controls, and online redemption. In 2012, Starwood Preferred Guest began offering lifetime status and a dedicated Starwood ambassador for loyal members.<ref>{{Cite web| url=https://marriott.gcs-web.com/static-files/4cb4e011-ddff-4613-984f-1e08d799227c| title=STARWOOD CORPORATE OVERVIEW: HISTORY}}</ref>
 
Ritz-Carlton Rewards was founded in 2010. Members were able to receive air miles instead of reward points and able to earn ten points (or two miles) for every dollar spent on any Ritz-Carlton room rates. Despite the restriction of membership to only one of the two programs, members of Ritz-Carlton Rewards were able earn points in other Marriott hotels, while Marriott Rewards members were able to earn points at a Ritz-Carlton.<ref>{{Cite news|url=https://www.economist.com/gulliver/2010/09/15/ritz-carlton-starts-a-loyalty-programme|title=Ritz-Carlton starts a loyalty programme, Ritz-Carlton starts a loyalty programme|work=The Economist|access-date=2020-01-10|issn=0013-0613}}</ref>
 
==See also==
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==References==
{{Reflist|30em}}
 
==Further reading==
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==External links==
{{Commons category|Marriott International}}
* {{official website|http://www.marriott.com/}}
{{Finance links
| name = Marriott International
| symbol = MAR
| sec_cik = MAR
| yahoo = MAR
| google = MAR
}}
 
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