MX Afterhours Representatives - Operations Support (Evening Shift)

Coyote Logistics is a leading global third-party logistics provider that has moved the industry forward with expertise and integrity for over 15 years. Our strengths lie in our services and solutions, driven by our exceptional people. That’s why we’re committed to offering a best-in-class employee experience to our global workforce.

MX Afterhours Representatives on Operations Support are responsible for providing support to our customer accounts with freight shipping to or from Mexico, during the afterhours shift. They are tasked with scheduling appointments, coordinating with customs brokers and Mexican carriers, identifying potential problems and appropriate solutions, and ensuring their loads are serviced properly. All MX Afterhours Representatives on Operations Support understand the value and importance of delivering high quality service both internally with our carrier/operations teams and externally with our customers.

DAILY TASKS & RESPONSIBILITIES (include, But Not Limited To)

• Ensure the customer receives the same high level of service and experience that is expected within the rest of the company
• Develop strong relationships with customers’ planners, logistics teams, and facilities
• Schedule all customer shipments correctly with all pertinent information and documentation
• Build reputable relationships with Carrier Reps and Managers
• Develop strong relationships with transfers and vendors
• Monitor book of business to ensure loads are tracked and updated in timely fashion; ask carrier reps to check on problematic loads & work with them to reduce the potential for costly issues
• Notify appropriate parties upon in event of service delays and update and resolve incidents in accordance
• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner using the appropriate method of communication
• Ensure all updates recorded in the system is both timely and accurate
• Identify potential problems and come up with appropriate solutions; escalate as needed
• Effectively communicate with internal and external contacts
• Understand escalation process and escalate as needed when issues arise
• Know how to effectively, gather, organize, and analyze data on a regular basis to identify new opportunities and threats
  
  

Essential Skills & Characteristics

• Fluent in English, written and spoken
• Clear, effective, and professional communication skills
• Organization, accuracy, and attention to detail
• Extreme multi-tasking ability
• Ability to build strong relationships and be a team player
• Problem solving ability, issue resolution skills, proactive diligence
• Confident decision making skills
• Customer service skills
• Self-motivation, takes initiative
• Ability to work independently and as part of a team
• Ability to learn and adjust rapidly as the team grows
• Takes initiative
• Positive attitude
  
  

Do Well, Be Well

• Work collaboratively in our flexible hybrid model
• Medical, Dental, Vision, and Life Insurance coverage
• Mental and Nutritional health resources
• Over $2 million invested annually in professional growth and development tools
• Free access to LinkedIn Learning to grow in your profession and gain new skills
• 15 Paid Time Off days first year
• Home office bonus
• 3 paid Community Service Days annually
• Employee´s lead Cultural Inclusive Teams
• Casual Office dress code
• Pet friendly Office
  
  

Important Notice To US Applicants

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.