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Maniphest T364958

Znuny error for WikimediaTemplates package
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Description

AdminSupportDataCollector page for our Znuny instance displays the following error for one of the custom packages:

Some packages are not allowed for the current framework version.

The package in question: https://gerrit.wikimedia.org/r/plugins/gitiles/operations/software/otrs/+/refs/heads/master/packages/WikimediaTemplates/WikimediaTemplates.sopm has the following Framework setting:

<Framework>6.0.x</Framework>

We are currently on version 6.5.8 so there is a difference here but based on https://doc.znuny.org/znuny_lts/developer/extending/package-building.html the framework setting is defined as "minimum framework level" so this combination should theoretically still be fine, unless the minor version has to match.

Details

SubjectRepoBranchLines +/-
ugprade: bump to version 6.5.xoperations/software/otrsmaster+2 -1
Customize query in gerrit

Event Timeline

LSobanski created this task.May 15 2024, 8:15 AM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMay 15 2024, 8:15 AM
LSobanski claimed this task.May 15 2024, 8:15 AM
LSobanski triaged this task as Low priority.
LSobanski added a project: collaboration-services.
LSobanski moved this task from Incoming to Work in Progress on the collaboration-services board.
Peachey88 added a project: Znuny.May 15 2024, 8:24 AM
LSobanski added a comment.May 15 2024, 9:37 AM

Znuny's recommendation is to update the framework tag to <Framework>6.5.x</Framework> and review if any other changes are needed due to the version changes.

gerritbot added a comment.Thu, Jun 20, 1:45 PM

Change #1047997 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/software/otrs@master] ugprade: bump to version 6.5.x

https://gerrit.wikimedia.org/r/1047997

gerritbot added a project: Patch-For-Review.Thu, Jun 20, 1:45 PM
LSobanski reassigned this task from LSobanski to Arnoldokoth.Thu, Jun 20, 2:46 PM
Arnoldokoth added a comment.Thu, Jun 20, 3:32 PM

{P65250}

gerritbot added a comment.Fri, Jun 21, 8:10 PM

Change #1047997 merged by AOkoth:

[operations/software/otrs@master] ugprade: bump to version 6.5.x

https://gerrit.wikimedia.org/r/1047997

Maintenance_bot removed a project: Patch-For-Review.Fri, Jun 21, 8:31 PM
Arnoldokoth added a comment.Fri, Jun 21, 8:50 PM

I removed the package manually from the dashboard then followed the steps above to re-install it. Looks like it got installed but not cleanly:

aokoth@vrts1001:/tmp$ sudo -u www-data /opt/otrs/bin/otrs.Console.pl Admin::Package::Install /tmp/WikimediaTemplates-1.0.18.opm
Installing package...
+----------------------------------------------------------------------------+
| WikimediaTemplates-1.0.18
| Pre-Install Information

|  Welcome to Wikimedia Template Changes!

|  You are about to install Template (TT) changes to your Znuny System:

| Notice: Change AgentTicketZoom/TicketInformation.tt to show the username

| Notice: Change AgentTicketZoom/TickerInformation.tt to remove link to
| CustomerID

| Notice: Change AgentDashboardUserOutoOfOffice.tt to show the username

| Notice: Change AgentDashboardUserOnline.tt to show the username

| Notice: Change AgentDashboardUserOnline.tt to hide agent out of office

 +----------------------------------------------------------------------------+
ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.32.1 OS: linux Time: Fri Jun 21 20:14:37 2024

 Message: Can't write '/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentDashboardUserOnline.tt':

 Traceback (3552018):
   Module: Kernel::System::Main::FileWrite Line: 501
   Module: Kernel::System::Package::_FileInstall Line: 4000
   Module: Kernel::System::Package::PackageInstall Line: 571
   Module: Kernel::System::Console::Command::Admin::Package::Install::Run Line: 89
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 455
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
   Module: /opt/otrs/bin/otrs.Console.pl Line: 37

ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.32.1 OS: linux Time: Fri Jun 21 20:14:37 2024

 Message: Can't write '/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom/TicketInformation.tt': Permission denied

 Traceback (3552018):
   Module: Kernel::System::Main::FileWrite Line: 501
   Module: Kernel::System::Package::_FileInstall Line: 4000
   Module: Kernel::System::Package::PackageInstall Line: 571
   Module: Kernel::System::Console::Command::Admin::Package::Install::Run Line: 89
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 455
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
   Module: /opt/otrs/bin/otrs.Console.pl Line: 37

ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.32.1 OS: linux Time: Fri Jun 21 20:14:37 2024

 Message: Can't write '/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentDashboardUserOutOfOffice.tt': Permission denied

 Traceback (3552018):
   Module: Kernel::System::Main::FileWrite Line: 501
   Module: Kernel::System::Package::_FileInstall Line: 4000
   Module: Kernel::System::Package::PackageInstall Line: 571
   Module: Kernel::System::Console::Command::Admin::Package::Install::Run Line: 89
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 455
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
   Module: /opt/otrs/bin/otrs.Console.pl Line: 37

ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.32.1 OS: linux Time: Fri Jun 21 20:14:38 2024

 Message: Setting Package::RepositoryList Effective value is not correct: Its not an array!

 Traceback (3552018):
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3487
   Module: Kernel::System::Package::_ConfigurationDeploy Line: 4651
   Module: Kernel::System::Package::PackageInstall Line: 595
   Module: Kernel::System::Console::Command::Admin::Package::Install::Run Line: 89
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 455
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
   Module: /opt/otrs/bin/otrs.Console.pl Line: 37

Done.
Arnoldokoth added a comment.EditedWed, Jun 26, 9:20 AM

Permission errors seem to be resolved by running the script with the otrs user.

aokoth@vrts1001:/tmp$ sudo -u otrs /opt/otrs/bin/otrs.Console.pl Admin::Package::Install /tmp/WikimediaTemplates-1.0.18.opm 
Installing package...
+----------------------------------------------------------------------------+
| WikimediaTemplates-1.0.18
| Pre-Install Information

|  Welcome to Wikimedia Template Changes! 

|  You are about to install Template (TT) changes to your Znuny System: 

| Notice: Change AgentTicketZoom/TicketInformation.tt to show the username

| Notice: Change AgentTicketZoom/TickerInformation.tt to remove link to
| CustomerID

| Notice: Change AgentDashboardUserOutoOfOffice.tt to show the username

| Notice: Change AgentDashboardUserOnline.tt to show the username

| Notice: Change AgentDashboardUserOnline.tt to hide agent out of office

 +----------------------------------------------------------------------------+
Notice: Install /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentDashboardUserOnline.tt (644)!
Notice: Install /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom/TicketInformation.tt (644)!
Notice: Install /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentDashboardUserOutOfOffice.tt (644)!
ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.32.1 OS: linux Time: Wed Jun 26 09:00:12 2024

 Message: Setting Package::RepositoryList Effective value is not correct: Its not an array!

 Traceback (362645): 
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3487
   Module: Kernel::System::Package::_ConfigurationDeploy Line: 4651
   Module: Kernel::System::Package::PackageInstall Line: 595
   Module: Kernel::System::Console::Command::Admin::Package::Install::Run Line: 89
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 455
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
   Module: /opt/otrs/bin/otrs.Console.pl Line: 37

Done.
Dzahn awarded a token.Wed, Jun 26, 9:59 PM
Dzahn subscribed.

That looks much better :) Great!

I guess now we are just wondering about the part "ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl"?

Arnoldokoth added a comment.Thu, Jun 27, 2:29 PM

@Dzahn Yeah, I have not tracked that down yet. From the forums it looks like it appears in different places and not just when installing a package.

Though I noticed there is a button on the dashboard to refresh the repository list and currently looking for a CLI option for the same. This is purely a suspicion not sure if it will fix it.

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