Eu Operations Rep

Coyote Logistics is a leading global third-party logistics provider that has moved the industry forward with expertise and integrity for over 15 years. Our strengths lie in our services and solutions, driven by our exceptional people. That’s why we’re committed to offering a best-in-class employee experience to our global workforce.

Job Title: Operations Representative

Department: Customer Operations

Position Type: Full-Time Regular

Pay Basis: Salaried – Once Monthly

Travel: 0-5 days per year

Hours of Work: 40 hrs / week

Reports to: Manager, Operations

People Manager: No

How You’ll Have An Impact

You will coordinate the day-to-day operations for assigned customer(s). Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with Coyote standards. You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary

Essential Functions

• Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
• Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
• Develop strong relationships with all customer contacts and facilities.
• Identify, resolve, and/or escalate any issues related to daily volume.
• Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
• Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
• Manage and resolve accessorial claims between Carrier, Customer and Coyote in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties.
  
  

Skills

Essential Competencies:

• Communication – You will be speaking with customers over the phone & face to face.
• Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
• Organization – Prioritization & time management are key
  
  

Language Requirements

• Ability to speak English fluently
• Additional language proficiency/fluency is a plus
  
  

Progression

Snr Operations Representative/Operations Lead

Based on performance and interview process

Preferred Education & Experience

Customer service, operations and/or logistics experience

Other Duties

Please note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.

Do Well, Be Well

• Free access to LinkedIn Learning to grow in your profession and gain new skills.
• Hybrid working (mandatory Tuesdays and Wednesdays in office for Wroclaw based employees)
• Comprehensive benefits package (Sport Package, Private Medical Care, group life insurance)
• Onsite English classes
• Free Fruit in the office
• Company events
• Diverse and Inclusive environment
• 14 employee-led Employee Resource Groups
  
  

Important Notice To US Applicants

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.