Calls to the Vessel

People on shore call your vessel by dialing your vessel’s phone numberone of your vessel’s phone numbers. They are billed international and long-distance charges based on the vessel’s phone number, and not on the location of the vessel. Therefore, when you set up your phone number(s) during service activation, it is advisable to select the same country code and area/city code you use at home (an additional monthly fee will apply). This will allow family, friends, and business associates in your home region to call your vessel as an in-country call.

Note: If you wish to change your vessel’s phone number(s), contact KVH’s Airtime Services department.

Virtual Numbers

For an additional fee, you may assign up to five virtual phone numbers to the vessel's phone lineeach vessel phone line (10 total). Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel. For example, if your vessel’s company has offices in Tokyo and Melbourne, you might set up Japanese and Australian virtual numbers so that employees on shore can call the vessel without running up an international phone bill.

To set up virtual numbers, contact KVH’s Airtime Services department.

Note: Each virtual number you set up will forward calls to a specific phone line and jack on the BDU (whichever line you requested during setup). Only phones that are connected to that jack will ring when someone dials the virtual number.

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