Erim Özer

Mobile services are the best valued by Spaniards consumers, compared with other utilities, but if you look to main reasons for dissatisfaction with services (percentage of households/individuals, IV Quarter 2023) it looks like pricing is the key, as Fixed Broadband, Mobile Internet and Mobile Telephony receive the worst valorations in terms of Service Quality! Maybe this justifies the low cost battle and the continuous growth of MVNOs (with a main focus on low prices). You can find some more information (in Spanish) at: https://lnkd.in/djcmTawg

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As Türk Telekom R&D, we attach great importance to taking part in European Union (EU) supported R&D projects. For this reason, we make intense efforts to receive EU projects at every opportunity. In April, we sent 4 proposals to the European Union (EU) R&D project calls (Smart Networks and Services -SNS calls). While preparing these recommendations, we worked with 88 stakeholders from 18 different countries. We look forward to the acceptance of our suggestions and the start of these R&D projects for 6G. FUSION-6G: The purpose of the “Future Unified Systems of AI Integrated Optimization and Sustainable Networking in 6G” Project; It is to determine the 6G network architecture in accordance with the 6G green agreement and to demonstrate at a conceptual level how to use AI / ML etc. technologies. TARGET-S: In the “Trial Platform for Sustainable 6G - Enabling Industrial Sustainability” Project, sustainability and 6G themed applications will be carried out using AIOps, JCAS, energy-adaptive RAN technologies in the energy, building-construction and production sectors. Next-6GNet: “The next generation network architecture and Technologies” Project will focus on the integration of artificial intelligence technologies into the network, effective network management, development of applications, services and business models that will operate in a heterogeneous communication and computing environment, and integrated and open service infrastructure programmability. 6G OMNI: The aim of the “6G Open Maxim Network Integration” Project is to create a single 6G platform for all frequency bands, reconfigurable radio frequency front-end, artificial intelligence-based global physical and mid-level access layer design, energy efficient transceiver design, time to conduct research on communication channel design for critical applications, artificial intelligence-supported optimized radio system, etc.

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🌟 The Power of NPS in Telecommunications 🌟 As the telecommunications industry continues to evolve, understanding and leveraging customer feedback is crucial. The recent insights from Lynx Analytics on NPS benchmarks highlight why this metric remains vital for telcos. 📊 Customer Loyalty Insight: NPS provides a straightforward yet powerful way to measure customer loyalty, helping us understand how likely our customers are to recommend our services. 🔍 Benchmarking Performance: By comparing NPS scores across the industry, we can identify areas for improvement and strive for excellence in customer experience. 💡 Beyond the Score: While NPS is invaluable, it's essential to dive deeper into the data to uncover the underlying drivers of customer satisfaction and dissatisfaction. In an industry where customer experience can make or break success, NPS offers a clear path to better understanding and meeting our customers' needs. https://lnkd.in/d7ieXBqD #Telecom #NPS #CustomerExperience #CustomerSatisfaction #Telecommunications

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Today marks the release of our Q1 2024 financial report, and I'm delighted to announce another exceptional quarter for Telekom HU, both in terms of financial success and operational excellence. Our #revenue has seen a significant +14,5% increase year-on-year, attributed to the expansion of our customer base and the sustained demand for data services. This growth has supported our profitability, our gross profit increased by +18,7%. 📈 Our impressive financial results are reinforced by our commitment to providing exceptional customer experience and our continuous efforts for #upskilling and self-development. https://lnkd.in/d26kEA-3 #financialresults #telekom #capitalmarket #upskilling

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How do we - T-Mobile and Deutsche Telekom - lead in realizing #AI's full potential? To serve our customers even better? With the best networks, build with AI, for the opportunities of AI, for people. That's what I talked about with Ulf Ewaldsson, President of Technology from T-Mobile US. The opportunities for AI are immense. That's a core belief on both sides of the Atlantic. „We love our customers“, as Ulf puts it. And thus we work hard to make AI truly human-centered. My conviction: Technology needs to adjust to people, not the other way around. I call this #humancenteredtechnology. To be at the frontiers of innovation, we launched the #TChallenge some years ago. It is our global innovation challenge, run in partnership with T-Mobile US. Where we work with passionate researchers, startups and grownups. This year's focus was on AI in telecommunications. Ulf and I had the pleasure of being part of the Grand Jury. How did we experience the competition and the innovative ideas - above 300 applications from 42 countries? Please listen to the conversation between Ulf and me, which is part of our #AIPeople series. Find the link in the comments!👇

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📢 Addressing the Disconnect: Key Insights from the DSP Leaders World Forum 2024. Customer Panel At the DSP Leaders World Forum 2024, I had the pleasure to join industry peers & experts where we highlighted the significant gap between digital service providers (DSPs) and their customers, emphasising the need for a customer-centric approach in the evolving telecom landscape. 🚀 Key Takeaways: Customer-Centric Shift: “Network operators must prioritize customer needs over internal processes to bridge the service gap.” Common Disconnects: Despite claims of customer-centricity, many service providers struggle to meet customer expectations, resulting in a reputation for "dire service." The Customer Acronym - Insightful Breakdown: C: Complexity - Simplify customer experiences. U: Understanding - Know the customer's business. S: Security & Sustainability - Ensure these in every service. T: Transparency - Be clear about service, pricing, and billing. O: Optimization - Seamless upgrades and performance. M: Management - Providers should manage, not customers. E: Edge & Experience - Real-time data and API integration. R: Reliability - Guarantee consistent service. Panel Discussions: Neal McRae: Emphasized the need for DSPs to "walk in the shoes" of customers. Andrew Coward: Highlighted the language barrier between telcos and enterprises, likening it to “telcos are from Mars, enterprises are from Venus.” Geoff Hollingworth: Stressed the importance of understanding the value of customer data. Susan James: Advocated for simplifying and effectively communicating technical details to customers. The forum provided a platform for honest, transparent discussions about the persistent disconnect between DSPs and their customers, urging a shift towards truly understanding and addressing customer needs. 🔗 Read & Watch the full session on-demand here. https://lnkd.in/ewiTQFbX #DSPLF2024 #TelecomInsights #CustomerExperience #TechLeadership

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🌱 Join the Green Revolution! 🌍 At T-Mobile, we believe in the power of small actions to drive big change 💪 In the face of today's ecological challenges, each of us has a choice: to remain passive observers or to become active participants in creating a sustainable future. Through conscious efforts like recycling old phones, we demonstrate that sustainability begins with individual actions. That’s why, in November 2023, we started great partnership with @Szlachetna Paczka, and we did not stop there – this noble project lives on! Why should you join us? ➡ By simply donating your old phone, you contribute not only to environmental preservation but also to charitable causes. Together with Szlachetna Paczka, we raise up money to support those in need, showing that even the smallest gestures can make a significant impact. And electronic waste recycling is one of the simplest yet most effective ways to protect our planet. By recycling old phones, we not only close the resource loop but also prevent potential environmental pollution. Join our initiative today and take the first step towards a more sustainable future. Your old phone can change more than you think – it can work wonders! Join us and support the planet and those in need! #ConnectingYourWorld #wewontstop #tmobilepolska

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It is interesting how some ICT trends are affecting the different industries. In this article Gartner analyze 3 important #marketing #B2B trends in 2024 for software technology vendors. 🔄 The importance of reviews and feedback from customers. 🔆How to capitalize #AI-powered software investment. 🚫 Security and data protection in the top of mind of customers concerns. https://lnkd.in/gfZB9UqP.

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There are some fascinating insights in the 10 Hot Consumer Trends 2024 report. Ericsson Consumer- & IndustryLab delves into the AI-fueled future and the impacts of the AI revolution, examining its influence on our future lives, society, and humanness. The study examines three critical dimensions of AI: our future lives, societal implications, and the impact on our future humanness. The study outlines 10 potential trends in which AI may impact our daily lives, drawing from the perspectives of specific consumers who were prompted to envision a future scenario in the 2030s where AI personal assistants play a significant role in shaping how we shop, consume, learn, and work. 💭 How do you envision AI personal assistants shaping our future daily experiences? 🤔 What is your perspective on this thought-provoking topic? #ConsumerTrends #AI #Technology #Innovation #TeamEricsson Disclaimer: The 11 illustrations in the report have been generated with the help of AI.

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We had a good start to the year! Orange Polska reported solid results in #1Q2024, both financial as well as commercial. Operational profitability EBITDAaL increased by nearly 5% year-on-year. The most important result of the quarter is that revenues from our core telco services are solid and continued their strong performance growing by more than 4% year-on-year. All our key services gain new customers and build value.  This quarter was not without headwinds that affected our total revenues evolution year-on-year, particularly our IT&IS business that facing a cyclical slowdown due to broader IT market dynamic and lower demand from public sector. This business line was an important growth driver in the past and will remain a key focus for us, as we are confident that the integrated IT services and solutions will generate significant value in the future.   Thanks to investments in the development and quality of our network, customers have gained access to the latest technologies. We have already made available the best 5G mobile connectivity at speed of up to over 1 Gb/s, on approximately 1,400 base stations in over 160 cities and towns in Poland. We also started offering ultrafast optical fiber with speeds of up to 8 Gb/s, meeting the needs of the most demanding users.   Our customers are increasingly using digital tools such as My Orange App or buying our service and products online - last quarter already 23% of sales acts were made in digital channels. These solutions are convenient for customers, and at the same time they support our efficiency.   We are on track to meeting full-year & .Grow strategy objectives.   Thank you #OrangeTeam #LeadTheFuture

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From #Nokia 3310 to #Foldable AI Powerhouse: My #mobile phone journey began in 2003 with the iconic Nokia 3310, a device synonymous with durability and simplicity. It was a time of basic communication and text-based games like Snake. Fast forward to the era of colored screens and amazing music quality with the Sony Ericsson. Then came the camera revolution with the Nokia N Series, followed by the professional-oriented Blackberry for emails and BBM chats. In 2010, the game-changer arrived - the Google Android Phone "Ideos By Huawei and Google". This opened a world beyond calls, music, and gaming. The parallel advancement of mobile networks from 1G to 5G further amplified this transformation. From 2010 to 2019, I explored various Android smartphones, each pushing the boundaries of possibility. In 2019, the #SamsungNote Series with its #SPen ignited my creativity. I used it to create videos, design creatives, and craft articles. The SPen's features truly turned my phone into a powerful tool. And in 2022, I embraced the future with the foldable #Samsung #ZFold3 powered by S Pen. This powerhouse is perfect for content creation and editing on the go, especially for someone like me who is active on #social_media. The future is AI-powered, and the recently launched #SamsungS24 is a testament to that. I am excited to see how AI will further enhance creativity and functionality in mobile devices. My journey continues, and I can't wait for my next foldable phone with AI capabilities! Top features of SPen #Aircommand #use_remote_control #Customised_air_function #annotate_Pdf #Smart_Select Share your mobile phone evolution story in the comments below! #samsung #mobile #technology #Nokia #LinkedIncomnections

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A new business model needs to emerge in telecom wholesale — one that re-balances away from network-first to customer experience-first. An approach that enables wholesalers to better differentiate their offerings and drive sustained MVNO growth. A modern, digital monetization solution founded on real-time transparency, accuracy and trust, delivering significant value end-to-end along the wholesale to retail-to-consumer continuum. Why? Because great customer experiences never commoditize. Welcome to Monetization-as-a-Service. #telco #wholesale #mvno #mvne #monetization #digital #b2b2x MATRIXX Software

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What are the 5️⃣ pillars to build a new Digital Communications Framework for Europe? 🌍 At Vodafone, we're calling for a Connectivity Union to help accelerate Europe's digital ambitions and unleash its ability to compete on a global scale. In our latest article, our Chief External & Corporate Affairs Officer, Joakim Reiter, explains how a Connectivity Union could drive an urgent reset of Europe’s telecoms policy regime. Discover a new approach could herald a new era of industrial internet here ▶️ https://dy.si/hhHwU72

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Every second counts; mobile messaging makes those seconds count. Mobile messaging aligns perfectly with today’s on-the-go lifestyle and consumer expectations for immediacy. It enables real-time, personalized interactions that deeply resonate with consumers, enhancing engagement and increasing conversion rates through targeted relevant communication. This approach fosters a continuous dialogue, where each #interaction strengthens customer loyalty by consistently delivering value exactly when and where needed. Here are some ways that businesses can leverage mobile messaging: #Customize messages using CRM data to match customer preferences, boosting re-engagement. #Automate reminders and offers aligned with customer milestones, ensuring timely interaction. #Enhance messages with rich visuals and interactivity, enriching the customer experience. Embracing mobile messaging as a central customer relations strategy transforms passive audiences into active participants, driving both satisfaction and retention. Partnering with a #CPaaS leader like Sinch can streamline this integration, enhance your communication capabilities, and ensure your strategy is as dynamic as the marketplace. #mobilemessaging #customerrelations #customerengagement

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Digi's MVNO operations in Italy and Spain continues to grow The Digi Communications N.V Group presented its results for Q1 2024 today, including its mobile virtual network operator (#MVNO) operations, which recorded new growth. In Italy, the group is active mainly as an mobile virtual network operator (#MVNO), while for fixed network services Digi Fibra announced the launch of its first offers in February 2024. The active connections via its MVNO #DigiMobil Italy reached 435.000 units, compared to the 368.000 active connections that were registered in the same period of 2023, an increase of 18.2%. Digi Mobil Italia connections also increased compared to the previous quarter (Q4 2023), were it recorded 420.000. https://lnkd.in/dedrqEvx In regards to Spain, the overall number of fixed, Internet and mobile users increased by 31.5% compared to the first quarter of 2023, reaching 7 million units. Specifically, the number of mobile phone users increased by 23.6% to 5 million. https://lnkd.in/dQfUtubV

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The Telco landscape is changing rapidly , companies need to innovate quickly to reshape according to market demand. companies that have flexibility in decision-making, new pricing models, agility, willingness to take calculated risks, and invest in innovation and cutting-edge technologies will have a higher potential for rapid growth and become the giants of tomorrow.

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🚀 Hey everyone, let's talk about the incredible growth of 5G technology! According to 5G Americas and Omdia, we saw a 66% increase in 5G connections in 2023, reaching a total of 1.76 billion globally. That's a big leap, adding 700 million new connections in just one year. And we're on track to hit 7.9 billion 5G connections by 2028. The future is looking mighty connected! In North America, 5G is really taking off, making up 29% of all wireless cellular connections. The region saw a jaw-dropping 64% year-over-year growth in 5G connections, adding 77 million new connections in 2023, bringing the total to 197 million. Latin America is also catching the 5G wave, with 39 million 5G connections by the end of the year. Looking ahead, Omdia forecasts that by 2028, more than half of all connections globally will be on 5G, with North America expected to have over 700 million 5G connections. Not to mention, 5G data traffic is expected to make up a 76% of all technology data traffic. 🌐 The future is definitely looking bright for 5G, with 314 commercial 5G networks already deployed worldwide as of March 18, 2024, and that number is expected to grow to 450 by 2025. What are your thoughts on the rapid growth of 5G technology and its potential impact on our interconnected world? Comment below! #5G #Telecommunications #Innovation #DigitalRevolution

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Today is the World Day to Combat Desertification and Drought. It is a way to remember the need on reclaiming degraded land and transforming it into a healthy environment. Although technology plays a crucial part in this regard, with solutions from #VodafoneBusiness as #Smartagriculture in #VodafoneAlbania or #smartwater , nothing is more important than the individual responsibility, awareness and action. We are eager to put our solutions into the protection of our own #Planet. What about you? #VodafoneBusiness #togetherwecan

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