Circles

AI at MWC 2024: Transforming Customer Experience in Telco 🤖 Did you know that ‘ai’ means love (爱) in Mandarin or Japanese? At MWC 2024, it’s clear that everyone ‘爱’s’ AI! Almost every exhibitor had something exciting to share about AI. As a communications service provider (CSP) and telco software provider, we’ve seen how AI is reshaping customer experience (CX) in our industry. Here are some key takeaways: 🚀 Ambitious Proofs of Concept: 1. AI-powered fully automated telco service 2. Two-way conversational commerce 3. App-less interfaces with voice control These innovative ideas are still in the proof of concept phase, with investments growing in telco-specific data to mature large language models (LLMs). 🤖 Customer Care Innovations: 1. AI-driven chatbots boosting first call resolution by 50% 2. Personalizing communications at scale with Gen AI 3. Enhancing operations with AI detection and forecasting AI is making significant strides in customer service. IBM reports that 97% of CSPs saw improved customer satisfaction with conversational AI. McKinsey notes AI-enabled customer service creates better service, higher satisfaction, and increased engagement. At Circles, we’re excited about AI’s potential and are developing our own AI-enabled customer service projects. Stay tuned for more updates on how we're leveraging AI to transform the telco industry! 🔗 Read the full article here: https://lnkd.in/gYvY6UXd #AI #MWC2024 #Telco #CustomerExperience #Innovation #CirclesLife #DigitalTransformation #TechTrends

What’s the key to unlocking new revenue streams for telcos? The answer: Partnerships. MWC Barcelona 2024 placed the spotlight on how B2B2X models are revolutionizing the telco industry. Traditional telcos are transforming into techcos, leveraging partnerships to move beyond just connectivity. From fintech to healthcare, the potential is limitless. But to make this shift, having the right BSS software is crucial. 🛠️ At Circles, we partner with ecosystem players to offer diverse content, services, and products, enhancing the overall customer experience. Our end-to-end telco software enables seamless integration and monetization of these partnerships, paving the way for innovative solutions and new revenue streams. Dive into our latest insights from MWC 2024 to discover how B2B2X models can drive telco growth. 🌐 🔗 Read the full article here: https://lnkd.in/g6Ke6Gkx #Telco #MWC2024 #DigitalTransformation #B2B2X #CirclesLife #Innovation #TechTrends #CustomerExperience

Welcome to the fourth part of our series on telco consumer insights! Dive into how smartphones have become central to our daily lives, shaping everything from entertainment to finance. “We’re already cyborgs,” Elon Musk famously tweeted, and our smartphone usage proves it! 📱 Digital natives are using their phones not just for streaming but also for banking, investing, entertainment and even charity. The rise of super apps has set new expectations for the techco of the future to offer more. At Circles, we partner with ecosystem players to offer diverse content, services, and products, enhancing the overall customer experience. As we move into the second half of 2024, our mission remains clear: deliver exceptional customer experiences through what we do 🌟 Read the full article here: https://lnkd.in/ge3_VUMK #Telco #Insights #DigitalExperience #Circles #CustomerCentric #TelcoTrends

In the third part of our series on telco consumer trends, we find out that consumers want 'more flexibility and accessibility'. What does this actually mean 🤔 Our research reveals that among the bulk of the population in Singapore, are looking out for: - Unlimited mobile data plans - Flexibility to add more data on plans that are not unlimited - Options for affordable roaming - Options to add more SMS and more Understanding our telco consumers is the key to what we do. All these perspectives we gain feed into how we build our full-stack platform for us and our international partnerships too. Stay tuned for our next post, which will cover more insights like this! Read the article now: https://lnkd.in/g8frSEnA #Telco #Insights #DigitalExperience #Circles #CustomerCentric #TelcoTrends

What makes a telco 'premium' in the eyes of consumers? The responses may surprise you! Welcome to the second instalment of our four-part series on telco consumer insights! We now delve into what makes a 'premium' brand image in the eyes of our home market: Singaporean telco consumers. Surprisingly, neither a telco's age nor its physical store presence plays a significant role in crafting a premium image. Instead, the focus is on customer experience and value-for-money factors. This ties in with the shift towards great telco digital experiences, which we've been working to fine tune for the greater part of the last decade! Read the full article here: https://lnkd.in/gqxqWRbR

Ever wondered what makes telco consumers tick? Look no further! We surveyed close to 2000 consumers to find out the needs and attitudes of modern consumers. Join us as we delve into the nuanced shifts in recent telco consumer behaviour in our recent series of insight pieces. Here’s a sneak peek from the first article: Singapore's consumers comprise four segments Digital Vanguards (41%): Seeking data freedom, flexibility, and excellent customer service. Savvy Selectors (25%): Affluent early adopters prioritizing cool brands and value-added services. Price Chasers (11%): Price-sensitive, opting for simplicity and stability. Passives (11%): Indifferent to change, content with basic communication needs. At Circles, we’ve built our foundation on delivering exceptional customer experiences and innovative solutions. The key to our work is understanding our telco consumers. Stay tuned for our upcoming posts that explore more of such insights! Read the full article now: https://lnkd.in/gtB4fFMh #Telco #techco #Circles #DigitalTransformation #CustomerExperience

An insightful fireside chat for the attendees of Telecom World Middle East 2024! Vivek Srivastava, alongside Nick Gorgoglione from Vodafone, explored how Telcos must embrace the mindset of Techcos to stay ahead of the curve. This transformation goes beyond merely adopting new technologies; it's about building strategies centered around the evolving needs of tomorrow's customers and the importance of continuous innovation. Interested in learning more about how Circles can help your telco serve the customer of tomorrow? Reach out to us at http://www.circles.co

A full and highly engaged house for Ashish Gupta, at the CommunicAsia stage at the ATxEnterprise conference sharing about Circles, and our digital story. He spoke about how to evolve into the ideal DMO (ideal digital mobile operator), why telcos need to evolve, and how to create native digital experiences to enhance the lives of their customers globally. Interested in learning more about what we do? Reach out to us at www.circles.co, and learn about the future of telco.

Catch Vivek Srivastava on stage tomorrow at Telecoms World Middle East 2024 as a fireside chat panelist discussing the transformation of Telcos into Techcos through the lens of Circles. The session will explore how Telcos must build their strategies around the evolving needs of tomorrow's customers and the importance of continuous innovation and adaptation to thrive in the digital age. We look forward to seeing you there! #TelecomsWorldME #TWME2024 #CirclesAtTWME

At Circles, we’re dedicated to empowering the lives of digital natives. With scams on the rise, we want to make sure our customers stay connected and protected from malicious actors. Today, we’ve launched ‘Circle of Safety’ — a go-to guide to help everyone spot and avoid ever-evolving mobile scams. You can also stay ahead of scammers and keep your information secure by exploring our guide here - https://lnkd.in/gA6YXBFT We’re grateful to support the Digital for Life Movement and the National Crime Prevention Council Singapore's I Can ACT Against Scams campaign.    A special thanks to our partners - IMDA’s Digital for Life Programme Office and the Singapore Police Force’s Scam Public Education Office. Together, we hope to keep our community informed and safe.