James Woodhouse

Senior Change Leader

Oaksey, England, United Kingdom Contact Info
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About

I am a hardworking and disciplined professional, committed to achieving exceptional results. With over 22 years of experience as a Senior Change Leader, I have consistently delivered business transformations, orchestrated programme turnarounds, managed regulatory change projects, led cloud migrations, and overseen large-scale system integrations. I particularly enjoy and have gained a reputation for effective problem-solving, introducing structure to uncertain situations and offering a clear and pragmatic path forward, particularly when the initial goal appears daunting and seemingly unachievable.

Expertise: Programme delivery, IT strategy, telecommunications, outsourcing, post-merger IT integration and restructuring, cloud transformation, operating model design, CRM, Service Integration & Management (SIaM), agile project delivery, financial management (budgets up to £80m p.a.) and team leadership

Experience

  • TalkTalk Graphic

    Independent Consultant

    TalkTalk

    - Present 1 year 4 months

    Manchester, England, United Kingdom

  • Elexon Graphic

    Independent Consultant

    Elexon

    - 7 months

    London, England, United Kingdom

    Led the turnaround and successful delivery of a pivotal energy program to implement a new cloud-based (Azure) solution to manage the settlement process between electricity generators, the national grid and electricity suppliers.

  • HM Revenue & Customs Graphic

    Director in IT Transformation

    HM Revenue & Customs

    - 2 years 5 months

    City of Westminster, England, United Kingdom

    Following a comprehensive review of HMRC's technical debt, I developed a business case highlighting the critical need to modernize the IT infrastructure. This resulted in an unprecedented £1 billion allocation through the SR20 process, dedicated to launching a series of GMPP 'Major Projects'. Working closely with the Cabinet Office and HM Treasury, I co-led these projects, successfully overseeing the transformation of the IT architecture while also instituting measures to proactively prevent…

    Following a comprehensive review of HMRC's technical debt, I developed a business case highlighting the critical need to modernize the IT infrastructure. This resulted in an unprecedented £1 billion allocation through the SR20 process, dedicated to launching a series of GMPP 'Major Projects'. Working closely with the Cabinet Office and HM Treasury, I co-led these projects, successfully overseeing the transformation of the IT architecture while also instituting measures to proactively prevent the reemergence of technical debt.

    Key leadership roles, included:
    - Facilitating the development of HMRC's enterprise integration strategy and subsequently mobilized the program to consolidate all legacy messaging platforms onto a unified strategic integration framework. This initiative also involved the successful implementation of a new Full Lifecycle API Management tool to enhance operational efficiency.
    - Coordinating HMRC's full SR20 submission resulted in securing £2.17 billion in funding dedicated to the comprehensive modernization of HMRC's IT infrastructure, including: addressing technical debt, migrating services to the cloud, and facilitating the disaggregation of large single-supplier IT contracts.
    - Delivering a 1-year rapid response project to address the most critical technical debt and cyber security vulnerabilities within HMRCs IT estate.
    - Serving as the Deputy Programme Director for a 2-year cloud transformation programme, overseeing the migration of c.500 business applications, critical national infrastructure, and data warehouses to a combination of AWS, Azure and Crown Hosting
    - Initiating the creation and implementation of a new Operating Model for Crown Hosting
    - Transitioning all software licenses, previously procured and managed by incumbent suppliers, directly to HMRC. This involved right-sizing entitlements and instituting a centralized ITAM (IT Asset Management)

  • Credera UK Graphic

    Managing Consultant

    Credera UK

    - 2 years 10 months

    City of London, England, United Kingdom

    Global boutique technology consultancy.

    Key engagements:
    - Led an assurance review of the Medicines and Healthcare Regulatory Agency (MHRA) technology IT product roadmap ahead of a period of major re-platforming and business transformation (4 months).
    - Led the post-merger integration, relocation and modernization of Hyperion Insurance Group’s IT estate (15 months).
    - Outsourcing Consultant and Subject Matter Expert (SME) for IT, SIaM and Transition within the Post Offices £650…

    Global boutique technology consultancy.

    Key engagements:
    - Led an assurance review of the Medicines and Healthcare Regulatory Agency (MHRA) technology IT product roadmap ahead of a period of major re-platforming and business transformation (4 months).
    - Led the post-merger integration, relocation and modernization of Hyperion Insurance Group’s IT estate (15 months).
    - Outsourcing Consultant and Subject Matter Expert (SME) for IT, SIaM and Transition within the Post Offices £650 million residential telecoms managed service outsourcing programme

  • Vodafone

    Vodafone

    4 years 9 months

    • Vodafone Graphic

      Head of Transformation - Strategy

      Vodafone

      - 2 years 8 months

      Newbury, Berkshire, United Kingdom

      Reporting directly to the board, I oversaw three programs with a combined value of £78 million, resulting in the successful launch of Vodafone Home Broadband and Business Broadband services in the UK. Additionally, in collaboration with Vodafone Group, I oversaw the design and construction of an innovative TV service which underwent a successful trial phase and encompassed the onboarding of prominent content providers including Disney, Sky, Netflix, HBO, and Amazon Prime, among others.

    • Vodafone Graphic

      Senior Program Manager

      Vodafone

      - 2 years 1 month

      Newbury, Berkshire, United Kingdom

      Accountable for the delivery of all new Mobile Virtual Network Operators (MVNOs) from initial partner engagement through to opportunity closure, design, build, launch and early life support

      - Co-led the migration of Talk Mobile from Carphone Warehouse back to Vodafone
      - Appointed to lead a cross-functional team (legal, regulatory, core network and IT) tasked with resolving a European regulatory dispute; averted the punitive fine (10% of annual revenues) facing Vodafone UK
      - Led the…

      Accountable for the delivery of all new Mobile Virtual Network Operators (MVNOs) from initial partner engagement through to opportunity closure, design, build, launch and early life support

      - Co-led the migration of Talk Mobile from Carphone Warehouse back to Vodafone
      - Appointed to lead a cross-functional team (legal, regulatory, core network and IT) tasked with resolving a European regulatory dispute; averted the punitive fine (10% of annual revenues) facing Vodafone UK
      - Led the programme to build and then move all live Pre-Pay MVNOs from the legacy BSS/OSS systems onto a Oracle platform
      - Led the full-service delivery and launch of MobilebySainsbury’s; a fully-managed Pre-Pay MVNO as part of a joint-venture with Sainsbury’s supermarket (July 2013)

  • EY-Parthenon Graphic

    Senior Manager - IT Transactions

    EY-Parthenon

    - 8 months

    City of London, England, United Kingdom

    Coordinated (from Copenhagen) the network, infrastructure and desktop application integration of Nycomed into Takeda, across Europe and Asia, following the $13.7bn acquisition of the global pharmaceutical company in 2011

  • Accenture Graphic

    Analyst to Manager - Systems Integration

    Accenture

    - 9 years 9 months

    London, United Kingdom

Education

Licenses & Certifications

Volunteer Experience

Honors & Awards

  • Col. F Urwick Memorial Cup

    The Worshipful Company of Management Consultants (WCoMC)

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