About
With over 20 years of experience in the IT and BPS industry, I am motivated to create…
Articles by Sonali
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Beyond Transactions: The Era of Experiential Customer Service with Generative AI
Beyond Transactions: The Era of Experiential Customer Service with Generative AI
By Sonali Parande
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We’re excited to share that Firstsource is sponsoring this year's TrustCon 2024, the premier event hosted by the Trust & Safety Professional…
We’re excited to share that Firstsource is sponsoring this year's TrustCon 2024, the premier event hosted by the Trust & Safety Professional…
Liked by Sonali Parande
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Ensuring the future of our planet is kind of a big deal. But we’re on a mission to prove you don’t need big experience to be a part of it. 🌎…
Ensuring the future of our planet is kind of a big deal. But we’re on a mission to prove you don’t need big experience to be a part of it. 🌎…
Liked by Sonali Parande
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Delighted to take part in this #firstsource #cipd
Delighted to take part in this #firstsource #cipd
Liked by Sonali Parande
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What a way to celebrate 34 years at E.ON and my final couple of days doing a job I love. It’s my turn to hand back my laptop and put my feet up for a…
What a way to celebrate 34 years at E.ON and my final couple of days doing a job I love. It’s my turn to hand back my laptop and put my feet up for a…
Liked by Sonali Parande
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Thrilled to share that I’ll be starting a new chapter at Hastings Direct next week! Reflecting on the past couple of months, I’m incredibly…
Thrilled to share that I’ll be starting a new chapter at Hastings Direct next week! Reflecting on the past couple of months, I’m incredibly…
Liked by Sonali Parande
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Yesterday, at Utility Week's Women in Utilities Awards in London, we celebrated two of our SES Water colleagues who were shortlisted for awards.…
Yesterday, at Utility Week's Women in Utilities Awards in London, we celebrated two of our SES Water colleagues who were shortlisted for awards.…
Liked by Sonali Parande
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What a privilege it was to shine the light on the remarkable women working within our sector. The inaugural Women in Utilities Awards – brought to…
What a privilege it was to shine the light on the remarkable women working within our sector. The inaugural Women in Utilities Awards – brought to…
Liked by Sonali Parande
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We are really looking forward to seeing everyone at the Women In Utilities Awards shortly..... #womeninutilitiesawards #inspiringwomen
We are really looking forward to seeing everyone at the Women In Utilities Awards shortly..... #womeninutilitiesawards #inspiringwomen
Liked by Sonali Parande
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