Bookable Products Bug Report

  • Resolved Scott

    (@midipedalboards)


    1 year, 4 months ago

    I rely on Woocommerce Bookings for courses we teach. Woocommerce calls these “Bookable” products as opposed to “Simple” products (or “Variable” products, etc).

    Anyway … as you can see from the screenshot on this test installation. My test customer booked a product for a time and date 4 days into the future … so the time of this fictitious booking hasn’t occurred yet.

    Unfortunately JetPack CRM has an indicator of upcoming bookings … but it never shows anything.

    So this is a bug report. Enjoy!

Viewing 4 replies - 16 through 19 (of 19 total)
1 2
  • Cena (a11n)

    (@cena)

    1 year, 4 months ago

    Hi @midipedalboards ,

    Well, it’s a mystery. I also tested Bookings with CRM and an existing user and can’t reproduce this; I even tried disabling most of the core modules (I was wondering if the API Connector was coming into play) but it worked either way:

    Screenshot Link: https://cloudup.com/cyShZKXTJS3

    I also tried with a brand-new user with the same result.

    I tried with various user roles: (WP) Admin, JP CRM Customer, Woo Customer, all of which worked.

    I tested with a free product, and with a test card (via WooCommerce Payments); both fine.

    The ONLY time I saw zero ‘upcoming bookings’ is when WooSync hadn’t synced.

    Have you tested for console errors on your contacts page?

    I assume you’re using Safari on ipad, but can you confirm that?

    Do the bookings show up in Bookings?

    Do your WooCommerce Logs show anything relevant?

    What about server/PHP logs?

    Clearly I’m throwing spaghetti at the wall here, but this is such a strange thing!

    PS:

    I also reported the issue with the US state not appearing in To address in portal (the PDF issue you pointed out is known.)

    I stopped the video around 22 mins in when it got to refunds, since it’s a separate thing.

    Best,

    Cena

    Thread Starter Scott

    (@midipedalboards)

    1 year, 4 months ago

    @cena

    • No console errors.
    • Yes i’m using iPad Pro 11” with Safari and Chrome
    • Yes the Bookings show up in Bookings
    • Logs show nothing unusual, Woocommerce or Server logs

    Site Health Report

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wp-filesystem

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    Woo Status Report

    WordPress Environment

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    Site address (URL): https://testing.cpr.one
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Server Environment

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SUHOSIN Installed: –
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Post Type Counts

attachment: 1
    page: 8
    post: 2
    product: 1
    revision: 4
    shop_order: 1
    wc_booking: 1

Security

Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

Active Plugins (4)

DreamHost Panel Login: by DreamHost
    danielbachhuber – 1.0.0

WooCommerce Bookings: by WooCommerce – 1.15.75
    WooCommerce: by Automattic – 7.4.1
    Jetpack CRM: by Automattic - Jetpack CRM team – 5.5.3

Inactive Plugins (0)

Settings

API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
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    variable (variable)
    variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    rated-5 (rated-5)

Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #5 - /shop/
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Theme

Name: Twenty Twenty-Three
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Templates

Overrides: –

Admin

Enabled Features: activity-panels
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Disabled Features: minified-js
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    settings

Daily Cron: ✔ Next scheduled: 2023-03-07 21:36:06 -05:00
    Options: ✔
    Notes: 25
    Onboarding: completed

Action Scheduler

Complete: 13
    Oldest: 2023-03-03 16:37:46 -0500
    Newest: 2023-03-06 19:58:08 -0500

Failed: 1
    Oldest: 2023-03-03 16:45:04 -0500
    Newest: 2023-03-03 16:45:04 -0500

Pending: 2
    Oldest: 2023-03-07 05:12:44 -0500
    Newest: 2023-04-02 17:54:04 -0400

Status report information

Generated at: 2023-03-06 20:02:33 -05:00
    `

    I’ll leave the test site up a few days in case you want to poke around in it yourself. Just let me know.

    Cena (a11n)

    (@cena)

    1 year, 4 months ago

    Hi @midipedalboards –

    Yes, please, that’d be great. Email us in support and refer to this thread, and we’ll send you a secure link to submit the credentials.

    Best,

    Thread Starter Scott

    (@midipedalboards)

    1 year, 4 months ago

    @cena I closed this as it’s apparently working on the test site now. No explanation. Will continue to monitor though.

Viewing 4 replies - 16 through 19 (of 19 total)
1 2
  • The topic ‘Bookable Products Bug Report’ is closed to new replies.