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Resolved

(@fungtinhang394)

hello everyone, I come from hong kong, and my English is not good, but I will try my best to describe my case.

I have three problems.

I can sync the product between woocommerce and Facebook shop
1. and I add some products, facebook can not show the first image. I can see another image in backstage, but the first one is missing.
example: FB: https://www.facebook.com/commerce/products/4744052075709930?ref=photo_fullscreen&referral_code=product_tag_on_photo_fullscreen_4951078011622973%234f5dcead-f80b-4829-a316-0f8500fa775a
Woocommerce: https://tandhtraining.com/shop/lightningcable/
(I am sorry the website is in Chinese)
I had one main image and three variation images. (i selected “Use variation image” at “Facebook Product Image”
2. and I am using Chinese (ZH), and garbled in facebook like this “%e7%b7%9a%e6%ac%be%e5%bc%8f: BB-8 (Star Wars)” <- selected item

3. and I can not see the new product in the Facebook “all product ” page, but I can search for my product in the Facebook setting page (backstage)

thank you all of you

here is some status from the system


### WordPress Environment ###

WordPress address (URL): https://tandhtraining.com
Site address (URL): https://tandhtraining.com
WC Version: 6.1.1
REST API Version: ✔ 6.1.1
WC Blocks Version: ✔ 6.5.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.0.3
Log Directory Writable: ✔
WP Version: ❌ 5.8.3 - 有新版的 WordPress 可用 (5.9)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: zh_HK
External object cache: –

### Server Environment ###

Server Info: Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141
PHP Version: 7.3.24
PHP Post Max Size: 32 MB
PHP Time Limit: 240
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_
總資料庫大小: 23.38MB
資料庫資料大小: 14.72MB
資料庫索引大小: 8.66MB
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wp_ig_workflows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ig_workflows_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_posts: Data: 1.52MB + Index: 0.33MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.16MB + Index: 0.22MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
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wp_trp_dictionary_zh_hk_en_us: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
wp_trp_gettext_en_us: Data: 0.30MB + Index: 0.39MB + Engine InnoDB
wp_trp_gettext_zh_hk: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
wp_trp_original_meta: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_trp_original_strings: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woobe_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_optimisation_sizes_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

al_product: 96
attachment: 571
customize_changeset: 17
elementor_library: 1
es_template: 2
forminator_forms: 1
groovy_menu_preset: 1
language_switcher: 4
nav_menu_item: 64
page: 15
post: 22
product: 96
product_variation: 194
revision: 147
shop_coupon: 6
shop_order: 4
shop_order_refund: 1
um_directory: 1
um_form: 3
upcp_catalog: 1
upcp_product: 1
user_registration: 1
wafs: 1
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (41) ###

Advanced Dynamic Pricing for WooCommerce: 由 AlgolPlus – 4.0.0
Akismet防垃圾: 由 Automattic – 4.2.2
Advanced Automatic Updates: 由 pento – 1.0.2
Autoptimize: 由 Frank Goossens (futtta) – 2.9.5.1
Breeze: 由 Cloudways – 2.0.1
傳統編輯器: 由 WordPress Contributors – 1.6.2
Email Subscribers & Newsletters: 由 Icegram – 5.2.0
Email Templates: 由 Damian Logghe – 1.3.2.1
Facebook for WooCommerce: 由 Facebook – 2.6.9
Facebook Chat Plugin - Live Chat Plugin for WordPress: 由 Facebook – 2.2
Groovy Menu (free): 由 Grooni.com – 1.4.1.1
Jetpack: 由 Automattic 公司 – 10.5.1
Kirki Customizer Framework: 由 David Vongries – 4.0.3
Loco Translate: 由 Tim Whitlock – 2.5.8
Members: 由 MemberPress – 3.1.7
More Buttons: 由 Arefly – 1.0.4
Nextend Social Login: 由 Nextendweb – 3.1.3
Facebook for WordPress: 由 Facebook – 3.0.6
One User Avatar: 由 One Designs – 2.3.9
Rank Math SEO: 由 Rank Math – 1.0.81
香港郵政運費: 由 EXCELERUS – 1.2.4.1
Themebeez Toolkit: 由 themebeez – 1.2.5
ThemeHunk Customizer: 由 ThemeHunk – 2.6.8
UpdraftPlus - Backup/Restore: 由 UpdraftPlus.Com
DavidAnderson – 1.22.1

User Registration: 由 WPEverest – 2.1.2
WooCommerce Weight Based Shipping: 由 weightbasedshipping.com – 5.3.19
WooCommerce Cart Abandonment Recovery: 由 CartFlows Inc – 1.2.13
Checkout Field Editor for WooCommerce: 由 ThemeHigh – 1.5.3
Woo Octopus: 由 paulus – 1.1.0
WooCommerce Advanced Free Shipping: 由 Jeroen Sormani – 1.1.4
WooCommerce Custom Payment Gateway: 由 WPRuby – 1.3.4
WooCommerce: 由 Automattic – 6.1.1
WP Debugging: 由 Andy Fragen – 2.11.8
WP Force SSL: 由 WebFactory Ltd – 1.65
WP Mail SMTP: 由 WPForms – 3.2.1
WP Rollback: 由 Impress.org – 1.7.1
WooCommerce 轉數快 Faster Payment System (FPS) Hong Kong: 由 BearyCommerce – 1.0.4
YITH WooCommerce Badge Management: 由 YITH – 2.1.0
YITH WooCommerce Catalog Mode: 由 YITH – 2.6.0
YITH WooCommerce Quick View: 由 YITH – 1.11.0
YITH WooCommerce Wishlist: 由 YITH – 3.5.0

### Inactive Plugins (8) ###

BEAR – Bulk Editor and Products Manager Professional for WooCommerce: 由 realmag777 – 1.0.9
Crypto Payment Gateway for WooCommerce: 由 TripleA Team – 1.7.1
Elementor: 由 Elementor.com – 3.5.4
Site Kit by Google: 由 Google – 1.49.1
Sold Out Badge for WooCommerce: 由 Charlie Etienne – 2.1.0
WooCommerce PDF Invoices & Packing Slips: 由 WP Overnight – 2.12.1
WordPress Importer: 由 wordpressdotorg – 0.7
WP-UTF8-Excerpt: 由 Betty – 0.8.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Disable XML-RPC Pingback: 由 Samuel Aguilera – 1.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: HKD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 1
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

商店起點: #23 - /shop/
購物車: #24 - /cart/
結帳: #25 - /checkout/
我的帳戶: #26 - /my-account/
條款及細則: ❌ 未設定頁面

### Theme ###

Name: Orchid Store
Version: 1.3.3
Author URL: https://themebeez.com
Child Theme: ❌ – 如果你要修改 WooCommerce 或一個不是你自己建立的父佈景主題的話，那我們建議使用子佈景主題。請看: 如何建立一個子佈景主題
WooCommerce Support: ✔

### Templates ###

Overrides: orchid-store/woocommerce/archive-product.php
orchid-store/woocommerce/content-product.php
orchid-store/woocommerce/global/wrapper-end.php
orchid-store/woocommerce/global/wrapper-start.php
orchid-store/woocommerce/loop/loop-start.php
orchid-store/woocommerce/loop/sale-flash.php
orchid-store/woocommerce/product-searchform.php

### Action Scheduler ###

Canceled: 1
Oldest: 2022-01-27 02:52:57 +0800
Newest: 2022-01-27 02:52:57 +0800

Complete: 1,531
Oldest: 2021-12-27 14:37:30 +0800
Newest: 2022-01-27 04:09:29 +0800

Failed: 12
Oldest: 2022-01-03 02:35:36 +0800
Newest: 2022-01-04 04:48:05 +0800

Pending: 3
Oldest: 2022-01-27 08:00:00 +0800
Newest: 2022-02-02 21:03:44 +0800

### Status report information ###

Generated at: 2022-01-27 04:55:07 +08:00

This topic was modified 2 years, 5 months ago by Steven Stern (sterndata).
This topic was modified 2 years, 5 months ago by fungtinhang394.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support 3 Sons Development – a11n
(@3sonsdevelopment)

2 years, 5 months ago
Hi @fungtinhang394,

Thank you for reaching out and your English is great 🙂

Issue 1

I looked at this product on Facebook and on your site.
- https://tandhtraining.com/shop/lightningcable/
- https://www.facebook.com/commerce/products/4744052075709930?ref=mini_shop_product_details&referral_code=product_tag_on_photo_fullscreen_4951078011622973%234f5dcead-f80b-4829-a316-0f8500fa775a
The image is different because the Facebook product shows the variation. If I select the BB-8 cable, it appears to show the same image.

Issue 2
Can you post a screenshot of this garbled text for us? You can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL it gives you in this chat.

Issue 3
Are you saying that the product doesn’t appear in the Facebook catalog but you can find it if you search for it?

Thanks!
Thread Starter fungtinhang394
(@fungtinhang394)

2 years, 5 months ago

thanks for your help and reply @3sonsdevelopment

issue 1 was fixed, thank you so much.

issue 2 https://snipboard.io/Y8NAj4.jpg
In the red circle, it should be displayed in Chinese

issue 3 yes, you are right, I can search in my Facebook shop, but did not show on “all product” page

thanks again

Plugin Support Thu P. a11n
(@thup90)

2 years, 5 months ago

Hi there,

I’m glad to hear that issue #1 was fixed!

Issue #2: could you confirm Facebook description is in plain text that doesn’t include any html or code etc.?

Issue #3: do you see any error like these ones in the Overview tab in the Commerce Manager? Sometimes products don’t show up in Shop because they don’t comply with Facebook’s policy. If you click on Review Issues next to the error message, it’ll provide more information on how to fix it.

If you still need help with this, I’d recommend contacting Facebook directly so they can help you get the products to the Shop.

Let us know how it goes. We’re here to help further.

Thread Starter fungtinhang394
(@fungtinhang394)

2 years, 5 months ago

thanks for your reply @thup90
in issue 2 I am not sure and I think this issue happened when “woocoommerce” was update because it can show Chinese before.

issue 3 no any error msg. and in product page, it show “sync and show”

thanks

Plugin Support Adam Heckler
(@adamkheckler)

2 years, 5 months ago

Issue 2: I think you’re hitting this bug:

https://github.com/woocommerce/facebook-for-woocommerce/issues/2130

Unfortunately we don’t have a resolution or workaround yet, but our developers are aware of the issue. You may just need to manually enter the descriptions on Facebook’s platform for now.

Issue 3: Can you send us a screenshot of how the product is configured in WooCommerce? (Open it up as if you’re going to edit it, then screenshot that page.)

Also, it may be helpful to clarify: when you can find these products, are you searching the actual customer-facing storefront page, or the admin dashboard listing all of the products?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘can sync but some mistake’ is closed to new replies.