Hi there!
I’m not super familiar with Australia’s business regulations, but let me reach out directly to our payments partner on this and see what they have to say.
We’ll get back to you here when we have more info.
Thanks!
Thread Starter
trayci
(@trayci)
Thank you -most businesses in Australia soley run off an ABN unless they are a company.
Hi there,
We’ve heard back from the processor and they’ve confirmed that a sole trader account should only require an ABN — the onboarding should not request an ACN:
https://stripe.com/docs/connect/required-verification-information#AU-full-company.sole_proprietorship–card_payments|transfers
Are you 100% certain you selected to create an individual/sole trader account during the setup?
Searching our systems, the other cases of this I’m seeing were ones where the site owner accidentally selected to create a Business account, rather than an individual account.
So that we can discuss your account further in a non-public setting, please reach out to us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
Thread Starter
trayci
(@trayci)
Thanks for your reply – whats happens is when you try to set up the account after entering the ABN it requires the ACN and if you don’t input the ACN you can’t go any further as it’s a required field.
Please see this video for confirmation
Hi @trayci
Thanks for the additional details! We’d definitely like to investigate this further and review more information.
Can you let us know once the ticket has been created so we can continue our conversation via email? Also, please include a link to this forum thread so we have a reference on what has been done.
Thread Starter
trayci
(@trayci)
Hi Nathan
Thank you for your reply – can you please clarify how and where to create a ticket and what you meant by that?
Trayci
Hi there!
can you please clarify how and where to create a ticket and what you meant by that?
Yes, sure! Please log in to your WooCommerce.com account (or create a new one) and submit a ticket from this link: https://woocommerce.com/my-account/create-a-ticket/
Looking forward to assisting you 😄
Thank you!
Hello,
I am encountering the same issue om my Woocommerce setup, I have an ABN number, but not an ACN.
During setup I selected ‘business’, but I now think it should have been ‘sole trader’ and I am unable to change this back now.
Is there a solution to this issue or should I open up a ticket?
Thanks
Thread Starter
trayci
(@trayci)
Hi Elien
Yes the solution is you must use the sole trader drop down and if you set up once already – you need to ask them to cancel the account then redo it
Hi @elien
Like @trayci please redo the setup to select Sole Trader.
You can create a ticket with us directly to request the previous account be deleted.
You can create a ticket with us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
Have a great day!
Hi @solstudioim ,
I have gone through the setup, but can’t find where to change from business to sole trader. I created a ticket for support to help me sort it out
Thank you!
Hi @solstudioim ,
I opened a support ticket (#4786949) 4 days ago, but have not yet received a response.
I still haven’t been able to change my setup from business to sole trader, could you please advise how I can accomplish this?
Thanks
Hello @elien
Thank you for your updates. I am reaching out to you by email now.
