What is the Deliveroo Plus and Amazon Prime offer?

UK Prime members can enjoy up to 1-year free of Deliveroo Plus Silver worth over £40 (£3.49/month) with their Prime membership. This includes free delivery on Deliveroo on eligible restaurant orders when you spend £15 and on grocery delivery when you spend more than £25. Minimum order values, geographical restrictions, service fees and full terms apply. Participating partners only. Long-distance orders not eligible.

What is Deliveroo Plus Silver?

Deliveroo Plus Silver is Deliveroo’s subscription membership plan - you pay a monthly fee and get free delivery on eligible orders from participating restaurants when you meet the minimum order requirements. Get free delivery on eligible orders from hundreds of restaurant and grocery partners, as well as exclusive restaurant offers, which aren’t available to customers who don’t have a Deliveroo Plus plan.

I have a Deliveroo Plus membership already. Can I switch to Plus with Amazon Prime?

Yes, you can. Head to http://deliveroo.co.uk/amazon-prime and click on ‘Claim with Amazon Prime.’ Then, if prompted, sign into your Deliveroo account. You’ll then be asked to confirm that you want to switch plans. If you decide to switch and redeem the offer, at the end of the 12-month offer, you will be automatically switched back to your original Plus membership.

Do my email addresses for Amazon Prime account and Deliveroo account need to match?

No. During the redemption process, you will be asked to enter your Amazon credentials separately.

I’m a UK Prime member based in Ireland. Could I redeem this offer?

Yes you can. Head to http://deliveroo.ie/amazon-prime to redeem the offer. Prime members from Ireland can enjoy up to 1-year free of Deliveroo Plus Silver worth (€3.99/month) with their UK Prime membership and get free delivery on eligible orders over €18 from a huge range of restaurants and eligible orders over €30 from an extensive list of stores. Minimum order values, geographical restrictions, service fees and full terms apply. Participating partners only. Long-distance orders not eligible.

What will happen to my Deliveroo Plus subscription at the end of the 1-year offer?

You will not be automatically renewed into a paid Deliveroo Plus subscription at the end of the offer, unless you are switching to this offer from an existing Deliveroo Plus subscription. In the latter case, you will be switched back to your original Deliveroo subscription at the end of the 1-year offer.

Will I still have access to Deliveroo Plus if I cancel Prime?

If you end your Prime membership you will lose access to Deliveroo Plus and your 1-year free Plus Prime membership will terminate. If you choose to restart your Prime membership again, you will need to reactivate the Deliveroo Plus offer by verifying your Prime membership again.

Do I still have to pay service fees and small order fees?

Yes, you will need to pay service fees for all orders placed with Plus, and small order fees where applicable. These will be visible to you in your basket before checkout.

How do I manage my subscription?

Go to your Deliveroo Account – you’ll be able to change your subscription payment method, see your next payment date and more. If you are an existing Plus member you can switch to Plus with Amazon Prime.

Why doesn’t Deliveroo recognise my Amazon Prime details?

Double check you have entered your details correctly. If you are still unable to sign in, head to Amazon Support or select Customer Service at the top bar of the Amazon app or website.

How can I contact Deliveroo?

Get in touch with Deliveroo on +44 1224 051826 (for UK) or +353 76 888 5555 (for Ireland).