Your trust is very important to us. This means the BBC is committed to protecting the privacy and security of your personal data. It is important that you read this notice so that you are aware of how and why we are using such personal data. This privacy notice describes how we collect and use personal data about you during and after your relationship with us, in accordance with data protection law.
How can I contact the BBC?
You can contact the BBC if you would like to make an enquiry or provide your comments and feedback. The BBC also operates a complaints process to allow individuals the opportunity to express any dissatisfaction with the BBC.
If you would like to make a complaint, enquiry or provide feedback, you can read more about how to via our Contact the BBC FAQ.
What personal data will the BBC collect and how will we use it?
The BBC will collect your personal data for the purposes of administrating our complaints, enquiries and feedback process. The BBC will collect the personal data via an online platform used by the BBC.
Your personal data will be used by us to consider and investigate your complaint, enquiry or comment. We will also use your personal data in order for us to contact you, either to request further information about your enquiry or complaint, or to send you a response.
Information relating to the complaints and enquiries that the BBC receives will also be used by the BBC for reporting purposes. Your personal data will be aggregated with other individuals who contact the BBC’s data to prepare these reports. This means that we will not be able to identify you from the information held in our reports. These reports may be used by the BBC to understand any themes or trends from the feedback we receive.
Personal data
If you decide to make a complaint, enquiry or provide us with your feedback and comments, we will collect and process the following personal data about you:
- Full name
- Email address
- Contact telephone number
- Full postal address
Who is the Data Controller?
The BBC is the “data controller” of your personal data. This means that the BBC decides what your personal data is used for, and the ways in which it is processed. For the avoidance of doubt, your personal data will be collected and processed solely for the purposes set out in this privacy notice. As the data controller, the BBC has the responsibility to comply, and to demonstrate compliance with, data protection law.
Lawful basis for processing your personal data
The lawful basis on which the BBC processes your personal data is the performance of its public task, as this processing allows the BBC to meet its obligations under the Royal Charter in relation to the operation of a complaints framework.
Sharing your personal data
The BBC works with our approved third-party providers who help us to provide some of our services. These partners only use your personal data on behalf of the BBC and not independently of the BBC.
We may share personal data with a third party where required or permitted by law.
Retaining your personal data
The BBC retains the personal data obtained from complaints and comments for different lengths of time, depending on the nature of your complaint or comment. The retention period will be determined by the BBC’s Corporate Retention Policy.
Your personal data will be stored in the UK and the European Economic Area (EEA).
Your rights and more information
You have rights under data protection law:
- You can request a copy of the personal data the BBC stores about you.
- You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you.
- You have the right to ask for the personal data we collect about you to be deleted, however there are limitations and exceptions to this right which may entitle the BBC to refuse your request.
- In certain circumstances you have the right to restrict the processing of your personal data, or to object to the processing of your personal data.
- You have the right to ask that we transfer the personal data to you or to another organisation, in certain circumstances.
You can contact our, Data Protection Officer if you have questions or you wish to find out more details about your rights, please visit the BBC’s Privacy and Cookies Policy at http://www.bbc.co.uk/privacy.
If you have a concern about the way the BBC has handled your personal data, you can raise your concern with the supervisory authority in the UK, the Information Commissioner’s Office (ICO) https://ico.org.uk/.
Updating this privacy notice
We will revise the privacy notice if there are significant changes to how we use your personal data.