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2nd Line IT Support Technician

IT Epos

2nd Line IT Support Technician

Salary Not Specified

IT Epos, Sidemoor, Bromsgrove

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 7 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c758bce91b424f6384cb4e6765b7c290

Full Job Description

  • Manage support technical issues, including troubleshooting and resolving incidents.

  • Respond to helpdesk tickets within a timely manner, providing second line support for more complex IT issues.

  • Work with users to find a resolution for their complex IT or network issues, escalating to third-party vendors when necessary.

  • Become our "Solutions Expert" for our cloud-based CRM and Financial software solutions.

  • Configure, install, and maintain end-user software and hardware

  • Perform preventative maintenance, including checking of workstations, printers, and peripherals

  • To provide support for remote sites and international partners as needed

  • Work closely with the existing IT team to ensure the efficient delivery of the IT function

  • To take an active role in technical projects, including introducing new technologies into the business

  • To document procedures relating to desktop configurations and IT processes.

  • Maintain our centrally managed antivirus software and act on any notifications in a timely manner.

  • Maintain our centrally managed patch management system.

  • Handle confidential information with the utmost integrity.

  • Maintain and monitor our backup systems


    • Knowledge:
  • CRM and ERP software solutions

  • Server Administrative Tools (Active Directory, Group Policy)

  • Microsoft Windows 10 and 11

  • Firewalls & Switches

  • Networking protocols (TCP/IP, DNS, DHCP and VLAN) and VPN Systems

  • Antivirus

  • Mobile Device Management

  • VMWare

  • Server Hardware Maintenance

  • Asset Management maintenance

    High level of technical in experience gained in hands-on-role

  • Excellent communication (written and verbal) skills

  • Work independently in a demanding environment

  • Good time management and prioritisation

  • Ability to document procedures clearly and systematically

  • Ability to communicate effectively with members of staff at all levels

  • Excellent customer service skills

  • Analytic and detail oriented