Account Handler Team Leader

We're on the hunt for a talented Account Handler Team Leader who uses their knowledge and experience of the Insurance Industry to achieve Company forecasts, plans, targets and budgets for the development of existing and new customers. You will manage and develop the team in order to achieve company objectives, providing guidance and mentoring to the team.

What will you do?

• Provide a comprehensive Commercial insurance service to existing and potential new customers.


• Work to deliver annual targets, plans and budgets for your respective sales area.


• Monitor personal and team members' performance against objectives, forecasts, plans, targets and budgets and provide regular feedback to the Commercial Director


• Carry out Appraisals and Performance reviews.


• Manage the team on a day to day basis including monitoring team members' holidays and sicknesses, prepare and participate in disciplinary and grievance meetings in conjunction with HR.


• Provide coaching, mentoring and professional advise and support to the team members when required.


• To identify and acquire new customers for the business in line with objectives, forecasts, plans, targets and budgets.


• Identify, recommend and agree corrective action with the Commercial Manager for any issues with you or your team, where deviations in performance below plans occur, or where other problems arise affecting sales or customer satisfaction.


• Be responsible for ensuring the collection of monies from clients within the Company's agreed credit period, both for yourself and your team, whilst maintaining good relationships with those clients and with insurers.
  
  What experience does a Commercial Team Leader need?


• Advanced commercial insurance knowledge and experience


• Strong and effective organisational / time management skills


• Experienced user of IT systems and Microsoft packages including work, excel, PowerPoint and Outlook


• Ability to adapt to a fast-paced organisation from a change management perspective


• The ability to work under own initiative and in many different and challenging environments in a fast-growing business


• Recognising when to ask for guidance in considering options and solutions


• Ability to learn and understand new subjects quickly, and deliver high quality output within tight deadlines
  
  In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:


• Holiday entitlement of 26 days plus bank holidays


• Opportunity to progress your career across the entire Ardonagh family


• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects


• Pension scheme for when you feel it's time to retire


• 24-hour support for you and your families physical and mental wellbeing


• 1 days paid volunteering day to give back to our communities


• Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community


• The Spotlight Awards, where we shine a light on the brightest talent across our group