Administration Supervisor - Req24707

The Business Administration Service (BAS) provides administrative support across Leeds City Council and all its services. The aim of BAS is to develop a professional service which meets service needs and supports the delivery of the Best Council Plan, ensuring the efficient use of resources, capacity, and technology.

This role is working in BAS supporting Children and Families Social Work teams. You will initially be based with Fostering and extended services.

We are looking for an Administration Supervisor to deliver administration support to a variety of social work teams. You will manage your own workload as well as the priorities of the administration teams, which are responsible for the delivery of effective and efficient administration processes to support social work practice.

You will be responsible for 1:1's, appraisals, staff development and sickness monitoring as well as working closely with the Team Leader to develop new ways of working and ensuring a high-quality, consistent service is delivered to our customers.

This role will involve hybrid working but you will be required to work at a number of offices across the city as required with the main base being Kernel House LS14., Shared Services consists of employees in the Business Support Centre and Business Administration Service. Both of these services provide administration support activities to a wide range of teams and services across the council. We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles.The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required.

This role is working in the Business Administration Service to deliver administrative support to a variety of social work teams across the city for both Children's and/or Adults. You will manage your own workload as well as the priorities of the administration teams, which are responsible for the delivery of effective and efficient administration processes to support social work practice. You will be responsible for 1:1's, appraisals, staff development and sickness monitoring as well as working closely with the Team Leader to develop new ways of working and ensuring a high-quality, consistent service is delivered to our customers.,

• Supervise and develop staff to ensure work is prioritised and carried out effectively and efficiently to ensure deadlines are met to high standards.


• Manage own workload and meet targets whilst maintaining quality as part of a team.


• Present a variety of information in a clear and concise way both through written reports and verbally with high attention to detail.


• A commitment to the continuous improvement of quality standards, business procedures and processes through continuous review and development.


• Provide suggestions to management for the improvements of processes and services.


• Attend service relevant meetings and take minutes when required.


• Resolve customer queries, including those of a complex nature.


• Willing to abide by the Council's Equal Opportunities and Health and Safety Policies.


• Willing to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.


• Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.


• Work flexibly moving within service areas, working at different locations depending on service demand


• Flexible and adaptable to change to assist other services as required commensurate to grade


• Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills


• Improve own practice through observation, evaluation, discussion with colleagues and development programmes.


• Work collaboratively with colleagues, knowing when to seek help and advice.


• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.


• Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person


• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.


• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.


The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.


• Able to communicate confidently and effectively with a wide range of stakeholders.


• Able to work flexibly across different work locations and areas as appropriate.


• Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.


• Strong organisational skills.


• Able to work on own initiative and part of a team.


If you are looking for a new challenge, you are motivated with a can-do attitude, committed to continuous improvement with a flexible approach to work, this role could be for you.,
• Able to work flexibly across different work locations and areas as appropriate.


• Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.


Knowledge Required

• Knowledge and experience of adhering to legislative business, financial, audit and operational requirements of the service, and the impact on its day-to-day work.


• Knowledge and experience of adhering to procedures and legislation relating to confidential information and financial regulations.


Experience Required

• Of dealing with sensitive and confidential information.


• Of communicating clearly and effectively with a wide range of people and being able to develop strong working relationships.


• Of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.


• Of working on your own and using your initiative to adhere to timescales and deadlines.(A/I)


• Of providing excellent customer services and dealing with queries from a range of people.(A/I)


Behavioural & other Characteristics required

• Commitment to personal development and to keep informed of legislative and policy changes.


• Committed to continuous improvement.


• Able to understand and observe Leeds City Council Equality and Diversity Policies.


• Carry out all duties having regard to an employee's responsibility under Health & Safety Policies.


• Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development


• Understand and embrace our values, behaviours and codes of conduct.


DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Knowledge Required

• Recruitment & Selection & Safeguarding
  
  Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds? Do your values match ours, and do you have something to offer?


Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.


• a competitive salary and annual leave entitlement plus statutory holidays


• membership of the West Yorkshire Pension Fund with generous employer contributions


• flexible and hybrid working arrangements subject to service requirements


• a clear career pathway and continuing professional development opportunities


• a range of staff benefits to help you boost your wellbeing and make your money go further