Administration and Tenancy Management (6 months FTC)

This role is a varied and an exciting challenge for the right candidate. The opportunity includes the ability to dynamically work across two of our bustling London schemes, conducting viewings, ensuring smooth arrivals of our tenants, providing excellent customer service during the leasing process and manage the administrative tasks of the leasing and renewal preparation documents. Financial administrative tasks will also be required of this role., Customer Service

• Provide high level of customer service to residents at all times


• Deal with enquiries from tenants, utility providers, local authorities, etc


• Liaise with the Resident Experience/leasing team to ensure flats are ready for move ins


Administration

• Review and accept offers submitted for new lets including right to rent checks


• Complete new tenancy progression process including referencing and drafting tenancy agreements


• Process tenancy renewal paperwork


• Conduct check in, check out and mid term property inspections where required


• Compiling inventory reports and sending resident welcome packs


• Ensure lettings legal compliances are met and procedures followed


• Liaise with the Resident Experience/leasing team to ensure flats are ready for move-in


• Maintain records on the property management database


• Compile reports for portfolio analysis, monitoring and reporting


• Maintain electronic files for each property in accordance with procedures


• Liaise with the property accounts team over any property queries where necessary


• Updating utility providers and local authorities of tenancy changes


• Processing invoices and utility bills; obtaining quotes


• Collate data and compile client reports


• Undertake specific projects as requested by line manager


• Complete general administrative roles as and when required


• Keeping a track of utilities voids and monitoring the billing
  
  This job works across 219 Baker Street, London and Hayes, Middlesex. The candidate must be able to facilitate travel between the two sites., The successful candidate will have strong organisational and communication skills (both verbal and written), can work under pressure and have a willingness to learn. As a self-motivated individual, they will also be able to demonstrate reliability, flexibility, and initiative., Previous property experience in an administrative capacity, negotiation experience would be advantageous


• Good organisational and admin skills


• Good verbal and written communication skills with a positive attitude and attention to detail


• Excellent time management


• Ability to multitask and to work accurately and effectively under pressure


• Must understand the principles and practice of customer care


• Ability to work in a team and understand team dynamics


• Must be computer literate in Microsoft Office with a high level of competence on Excel


Character & Ability

• Positive, professional and customer focussed with an ability to build relationships


• Friendly and approachable, self-motivated, professional, resilient, adaptable.


• Proactive and strong ability to problem solve, multi-task, plan and organise.


• A confident team player


• A strong communicator with a direct and open style. You must be able to:


• communicate confidently, fluently, and logically.


• hold others' attention when speaking.


• change people's views and influence their decision.


• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.


• The ability to remain calm and considered


• Excellent organisational skills


• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.


• A strong client focus and a resilient attitude


• Ability and willingness to work flexible hours as determined by the needs of the business.


• Ability to work weekends and bank holidays as required


• Willing to keep up to date with training and relevant legislation, GCSE or equivalent (required), Customer service: 1 year (preferred)


• Administrative experience: 1 year (required)


• Tenancy administration: 2 years (required)


• Negotiation: 1 year (required)


Language:

• English (required)


Licence/Certification:

• Driving Licence (preferred)
  
  ila has been built on four brand pillars which form the cornerstone of what we do, how we do it and why. Each element is driven by a desire to have the resident and local community at the core of everything we do. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.


ila or i live around is a UK focused fully integrated real estate investor, developer, and operator with a Build-to-Rent residential portfolio of over 3,800 homes. The full-service platform acquires, develops, manages, and operates high quality rental homes across the UK. The business is focused on delivering and operating Build-to-Rent residential housing that is purposely designed and professionally managed for our residents.

The company's ambition is to become the UK's leading specialist manager of Build -to-Rent residential communities across the UK.