Administrative Coordinator
The Midland
Administrative Coordinator
£22308
The Midland, Solihull
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 7 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 35d49c7164cb4783972296b17e94bf63
Full Job Description
- Lead and coordinate front-line service to visitors and external stakeholders, providing in-depth advice and guidance on administrative procedure.
- Resolve administrative problems by analysing information, identifying and communication solutions.
- Maintain rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.
- Administer all appointments from registration to discharge. To include updating cancellations and patients who do not attend, onto the patient administration system.
- Manage all enquiries in a professional and courteous manner, in person, on the telephone or by email.
- Fulfil all reasonable requests from patients to ensure their satisfaction and safety.
- Welcome patients as they arrive and escort them through Midland Eye maintaining compliance with patient pathways.
- Liaise with Clinical staff, Consultants, Administrative staff, Optometrists and GP's internally and externally as necessary.
- Preparing patient notes for Theatre.
- Be responsible for taking payments from patients for their consultation and procedures and dealing with related administrative tasks including allocating cash onto APAS and DGL computer systems.
- Coordinate with all staff members to maintain effective communication at all times.
- Deliver excellent customer service.
- Clearly communicating information to patients.
- Ensure APAS is kept up to date with patient letters, consent forms, pricing, outstanding list and waiting room information.
- Update computer systems as appropriate.
- Provide reports, as required, for clinic or staff audits and patient satisfaction surveys.
- To undertake faxing, emailing and scanning of documents as required.
- To undertake general filing and typing.
- Act as first point of contact for the emergency services, supporting fire wardens with evacuation procedures in line with policies.
- Develop strong working relationships with senior management and administrative personnel for effective and smooth operations.
- Report any maintenance issues immediately to line manager
- Keep up to date with current promotions and treatment pricing, to provide information to patients, on request, whilst maximising appointment opportunities.
- Carry out instructions given by the management team.
- Collaborate with management to devise and implement process/strategic administrative improvements.
- Ensure general tidiness of all common areas and ensure that drinks dispensers are full.
- Always adhere to all company policies and procedures.
- Provide ad-Hoc Administrative support the clinic as and when required.
Midland Eye Clinic is a small business in Solihull. We are professional, fast-paced and collaborative.