Administrator

Are you looking for your first opportunity within Financial Services? And do you have a passion for client and customer services?

This is an excellent opportunity to work with the Intermediary Sales team and provide admin support to a range of clients, including; the Business Development Directors, Independent Financial Advisers, IFA firms, Fund Managers and Intermediary Clients. This role is crucial in ensuring that a competent and efficient service is delivered to all of these clients.

The role also offers excellent training and development for you as you start out your career in Financial Services.,

• Issuing of literature and application forms


• Facilitate processing of all investment business/ensuring that all paperwork has been correctly completed


• Producing Investment Proposals on behalf of the Business Development Director and IFA's


• Producing confirmation letters


• Obtaining terms of business and due diligence for IFA firms and setting up agency agreements


• Account opening/database updates


• Processing regular payment and ad-hoc withdrawal requests


• Managing printing and posting requests


• Arranging online access for clients/advisers and dealing with any queries including resetting passwords


• Incoming letters, covering all aspects of client instruction and enquiries and ensuring the IFA is informed


• Dealing with information requests and providing valuations, performance and costs & charges


• Sending IO feeds and AUM information


• Reviewing fees and producing fee statements


• Providing statistics for monthly reporting


• Taking incoming calls


• General administration duties, filing, scanning etc.



• Managing the relationship with the IFA Firm and their advisers, ensuring we adhere to all service level agreements


• Ensuring the Business Development Director is kept informed of relevant communication between Close and the client/IFA


• Rapport building with client/IFA


• Written communication with clients/IFAs


• Monitoring team email inbox and dealing with requests received


• Managing workflows and ensuring that all tasks are completed within strict deadlines


Regulatory Responsibilities (Compliance/T&C)

• Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.


• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.
  
  Excellent attention to detail


• IT skills


• Team Player


• Good communication skills - verbal and written


• Excellent record keeping and reporting capabilities


• Proactive nature to gain efficiencies


• Ability to multi-task


• Demonstration of Initiative


• Ability to manage and prioritise own workload effectively
  
  We are the Asset Management division of Close Brothers, a FTSE 250 leading UK merchant banking group. Our clients are professionals, business owners, individuals, families, and employers, who rely on our high-quality financial advice and investment services to preserve and grow their long-term savings and investments.


We are based throughout the UK, employing circa 800 people across 11 offices. Through our widespread geographic footprint, we are able to achieve strong, long-term relationships with our clients, by combining our understanding of the local regions we serve and face-to-face services.

We know that outstanding individuals help drive our business forward, deliver exceptional service for our clients and continue to build Close Brothers' long standing reputation as a leading merchant banking group.