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Agricultural Service Advisor

Turney Group

Agricultural Service Advisor

Salary Not Specified

Turney Group, Bicester, Oxfordshire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 5 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f477d53be583486aab7d84c94bca95a0

Full Job Description

  • Maintain a tidy and organised working environment, promoting Company brand

  • Act in accordance with Company Health & Safety policies, Risk Assessments and Safe Working Practices

  • Administrative support for the service team, completing ad-hoc tasks as and when required

  • Administration of workshop timesheets

  • Report/escalate any workload or staffing issues to Line Manager

  • Refer all technical queries and rework jobs to Workshop Supervisors and work together with the aim to resolve any customer complaints or issues first time.

  • Management and planning of external haulage

  • Daily administration of invoices in line with workshop targets and KPIs

  • Planning of service schedules and allocation of jobs to maximise productivity

  • Motivate and support the service team, promoting staff development and training opportunities

  • Data entry via supplier and dealer systems

  • Collaborate with Service Managers in administration and quality control of job cards to ensure maximum return and minimum error

  • Quality checks on product and service delivery before customer handover

  • Follow the correct warranty procedures specified by each manufacturer and provide accurate information to the Service & Warranty Administrator to avoid delays in warranty claim processing

  • Work in conjunction with the Service Managers and Service & Warranty Administrator to ensure Service Bulletins and technical service updates have been actioned and understood

  • Provide regular customer updates on delayed jobs and record job notes within the DMS

  • Provide accurate quotations and estimates to customers

  • Report and account monitoring

  • Daily monitoring of Work in Progress to maintain an average age of below 30 days

  • Escalate unresolved customer complaints and queries to the Depot Manager or Line Manager

  • Work with other departments to implement improvements designed to increase efficiency and profitability

  • Participate in service meetings

  • Develop an understanding of Company products and processes

  • Attend relevant training when required

  • Ensure customer service satisfaction and good relationships

  • Liaise appropriately with all relevant departments

  • Enter all relevant information and actions within the company's DMS system

  • Maintain and develop the customers database

  • Effectively use the outlook calendar for all planned events, meetings, appointments etc

    We are currently seeking an Agricultural Service Advisor to join our team in providing exceptional customer service and support within our service department. The role will suit someone with service experience, ideally in the Agricultural industry (though other industries will be considered) ., Excellent time management and attention to detail

  • Able to demonstrate an understanding of Microsoft applications

  • Ability to work in a high-pressure environment and meet specific deadlines

  • Strong organisational skills and understanding of the commercial drivers of the business

  • Knowledge of basic business principles and administration procedures, Experience in an administrative environment

  • Naturally inquisitive and interested in offering solutions to customers

  • Collaborative but action-oriented approach, with high comfort operating autonomously

  • Excellent communication skills

  • Proven ability to work to deadlines with a high degree of accuracy

  • Planning, organising and administering

  • Adaptability and initiative

  • Presentable and professional

    We offer a competitive rate of pay, 23 days holiday (plus bank holidays), ongoing training and development and the opportunity to become part of a highly successful and growing company., Company pension

  • Employee discount

  • Health & wellbeing programme

  • Life insurance

  • On-site parking


    • Schedule:
  • Monday to Friday

  • Weekend availability