Assistant Product Manager

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

The Buying a Home Team is part of Retail Banking and has responsibility for the mortgage portfolios of HSBC and First Direct, representing c.£100bn+ in balances, and which generate a significant part of UK Retail Bank and Wealth Management profit. The team drives all product development, pricing, retention, communication, product management and maintains compliance with relevant regulatory and internal policy mandates across the UK bank.

The Mortgage Product team is part of Buying a Home, within Retail Banking UK WPB and has responsibility for the mortgage portfolios of HSBC and first direct representing £100bn+ in balances.

The UK mortgage market is highly regulated; therefore, a comprehensive understanding of UK Mortgage Regulation is required to be developed within the role.

The team also has a responsibility to protect the business by adhering to regulatory and reputational responsibilities, against a backdrop of delivering consistently good outcomes for customers whilst maximising commercial opportunities and minimising risk for the bank. The role will work closely with UKT, HOST, UWS, Distribution, Credit Risk, Mortgage Operations, Legal and Compliance teams to drive change and support run the bank activities, in addition to third party partners.

In this role you will:

• Ensure the Mortgage Product team hit their combined P&L and balance sheets financial targets, facilitated through the development of digital journeys.


• Serve key stakeholders by providing strategic direction and thought leadership to support them in driving revenue performance, encouraging collaboration, accountability, and ownership.


• Balance growth priorities with the risk agenda, to ensure that we grow our business in a sustainable way


• Help develop new processes which reflect a deep understanding of customer and broker need. Propose right tools/ services to help customers and brokers. Support the development of initiatives aimed at attracting and retaining more customers and brokers


• Challenge existing programmes and processes and to identify new opportunities to optimise risk and reward trade-offs.


• Work collaboratively with the wider Mortgage Product team to ensure the best outcomes for our customers and the business.
  
  To be successful in this role you should meet the following requirements:



• Relevant product knowledge including knowledge of mortgages is essential.


• Experience working in relevant environment/s, i.e. RBWM / B&P, or external Product experience is desired.


• Past working experience in a relevant role, i.e. Product Management / Financial Services / Intermediary Market / Change is desired


• Proven ability to deliver customer focused change in a way that balances commercial and regulatory considerations.


• Experience of using relevant software packages, i.e. MS Office Excel, PowerPoint, Word


• Knowledge of specialist lending areas such as Buy to Let, portfolio landlords and Ltd. company lending and/or some understanding of International to UK corridors including cross border regulation


This is a Hybrid role with base location being Birmingham / Leeds / Sheffield

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.