Call centre Operator / Dispatcher

TOA Taxis, Birmingham's most prestigious black cab company, are seeking Call Centre Operators to join our team based in Harborne, Birmingham.

We have two Full Time vacancies available;

x1 Vacancy on the Afternoon Shift (3pm-11pm) x5 days a week

x1 Vacancy on the Night Shift (11pm - 7am) x5 days a week

(40 hrs per week - Might include Saturdays and Sundays).

Your main responsibilities will include:

• Taking incoming calls from customers who would like to book a taxi or assisting with any general inquiries.


• (Data entry) Recording and inputting information accurately.


• Dispatching drivers to provide timely and efficient transportation.
  
  Are you outgoing and confident, a positive team player with a friendly attitude?, Excellent spoken and written communication skills


• Computer Literate


• Ability to multitask, prioritize, and manage time effectively


• Previous experience in customer service, dispatch, or a transportation-related field preferred.


• Geographical knowledge of Birmingham is useful but not essential as full training will be provided.


• This role can be fast paced during peak times so you must be able to work under pressure in a calm, professional manner., Customer service: 1 year (preferred)
  
  What we can offer:


• Free on-site parking


• Staff bonuses


• 28 days paid holiday (based on a full time position)


• Weekly pay


• Free eye test


• Friendly working environment


• Paid lunch breaks


• Pension scheme