CRM Configurator

The CRM team within the Directorate of Student Success, Administration and Support Services (DSSAS) is looking for a CRM Configurator to join its busy team for a 12 month fixed term contract. Over the last five years the University has invested significantly in a Microsoft Dynamics CRM system. To date the system has delivered significant business benefits to the university relating to case management and recruitment & admissions business processes. The current focus is on delivering further enhancements to the student journey. Our development methodology has been agile, and we have consistently delivered in 3-week sprint cycles since the first deliverables went live in November 2019.

Given the success of the programme so far, the appetite for CRM development and growth within the institution is strong, and we want to expand our team to better support the needs of the business. Our vision for CRM within the university is that drives and enables innovation in our customer experience and will ultimately provide a service differential to our students and other stakeholders.

With a strong background in Microsoft Dynamics 365, the Configurator will take a pragmatic and customer-focused approach to delivering CRM functionality to our internal and external customers.

So, what will the role involve?

We're looking for a committed and enthusiastic team member whose focus will be working with business leaders in the institution as well as external consultants to deliver against an ambitious plan of growth and development.

The CRM Configurator will be able to demonstrate excellent problem-solving and analytical skills along with the ability to approach and resolve problems in a prompt, practical and efficient manner. With excellent team working skills, a deep commitment to service excellence and the capacity to work flexibly and effectively with key stakeholders they will be able to use their experience with D365 to contribute to the development of a progressive, innovative and strategic vision for the University's CRM, and apply best practice to achieve outstanding results for the University and its students.

If you've got the skills and experience and are ready to work as part of a fast-paced and busy team then we want to hear from you.

Competitive salary and excellent pension scheme
Generous annual leave - plus the ability to buy and sell holiday days
Flexible, agile and hybrid working - we support a culture of both flexible and agile working to help manage the demands of work with personal life subject to business requirements
Professional development- a comprehensive package of personal development opportunities to help you achieve your full potential
Wellbeing support- dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling to sports and fitness facilities, including discounted gym memberships.
However you identify, whatever your pathway has been to get here, come and join us at the University of Salford where we are all proud to belong!
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