Customer Advisor

The Role: Our AskHR team is the primary point of contact for both council and school employees and managers seeking advice and guidance on a range of people and payroll related matters, ensuring they have the tools and information needed to serve our community effectively. As a Customer Advisor, you'll deliver exceptional support to our people, always aiming to uphold our objective of minimal customer effort. You'll be a trusted resource, help resolve their queries, connect them with the right services, and ensure their voices are heard.,

• Handling inquiries via phone, email, and our internal service request system.


• Upholding confidentiality and compliance with internal protocols.


• Escalating complex issues to the relevant service area.


• Facilitating internal communication and updates on policies.
  
  Are you a people person with a flair for communication and a commitment to providing outstanding service? Do you thrive in a collaborative environment where every interaction matters? We're looking for a Customer Advisor to support our most valuable asset-our people., Strong interpersonal skills and the ability to build relationships.


• A proactive and empathetic approach to addressing employee needs.


• A passion for fostering a positive work environment.


• Experience in customer service is preferred but not essential.
  
  Salary £23,893 to £25,979 per annum | Full time, 37 hours per week | Permanent | People Services | Hybrid working, A competitive salary and benefits tailored to support your well-being.


• A culture of learning with ongoing training and development.


• A supportive and inclusive workplace.


• Flexible working options to support work-life harmony.


• Hybrid working arrangements (mixture of home, Preston and Accrington offices).