Customer Care Representative

ERMORSIORE, a reputable company based in Manchester, is seeking a compassionate and solution-oriented Customer Care Representative to join our dedicated team. As a Customer Care Representative, you will be the first point of contact for our customers, providing exceptional service and support.,

• Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Issue Resolution: Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.


• Product Knowledge: Maintain a deep understanding of our products and services to effectively assist customers and provide accurate information.


• Documentation: Record customer interactions, process accounts, and file documents as necessary.


• Feedback Management: Gather customer feedback and communicate it to the relevant departments for continuous improvement.


• Follow-Up: Conduct follow-up communications to ensure customer satisfaction and address any ongoing issues.


• Team Collaboration: Work closely with other team members to provide seamless customer service and support.


• Policy Adherence: Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
  
  Previous experience in a customer service or customer care role is preferred.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.


• Ability to multitask, prioritize, and manage time effectively.


• Empathy and patience in handling customer interactions.


• High school diploma or equivalent; additional certification in customer service is a plus.
  
  Competitive salary and benefits package.


• Comprehensive training and development programs.


• A positive and supportive work environment.


• Opportunities for career growth within the company.


If you are a proactive and empathetic individual with a passion for helping customers, we invite you to apply for the Customer Care Representative position at ERMORSIORE. Please submit your CV for consideration. We look forward to welcoming you to our team!

Job Types: Full-time, Permanent

Pay: £12.00-£13.50 per hour,
• Company pension


• Employee discount


• Paid volunteer time


• Store discount


Schedule:

• 8 hour shift


• Day shift


• Monday to Friday


• Weekend availability