Customer Service Advisor
Amberlodge Limited
Customer Service Advisor
£24534
Amberlodge Limited, Leeds
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 6 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 0c16c6ecc6c04a1da901e233420e4f81
Full Job Description
- Customer Interaction: Greet and engage with customers in a friendly and professional manner, both in-person and over the phone.
- Sales Generation: Identify customer needs and recommend appropriate products or services to meet those needs, driving sales and achieving sales targets.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and address customer inquiries effectively.
- Customer Support: Resolve customer complaints and issues promptly, ensuring a positive customer experience.
- Order Processing: Process sales transactions accurately and efficiently, including handling cash, credit card payments, and other forms of payment.
- Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and foster repeat business.
- Sales Reporting: Keep accurate records of sales and customer interactions using CRM software.
- Team Collaboration: Work closely with other team members to ensure a seamless customer experience and achieve team sales goals.
- Continuous Improvement: Stay updated on industry trends and best practices to continuously improve sales techniques and customer service.
Strong communication and interpersonal skills - Excellent problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks
- Strong organizational skills and attention to detail