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Customer Service Apprentice

INSPIRE ATA LIMITED

Customer Service Apprentice

£119808

INSPIRE ATA LIMITED, Chesterton, Oxfordshire

  • Part time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 2 weeks ago, 6 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 24b5480717684eeb92458a608ad85b57

Full Job Description

As a Customer Service Practitioner Apprentice, you will have the opportunity to play a crucial role working with the Customer Relationship Management system to assist customers with whatever they are looking for.,

  • Logging queries and setting tasks to the purchasing team using our Sage CRM (Customer Relationship Management) system

  • Processing customer orders that are straight forward including the procurement of the parts/services requested by customers

  • Preparing quotes for customers

  • Converting quotes to sales orders

  • Chasing for updates on deliveries from suppliers

  • Keeping customers informed

  • Review On Holds orders and action where necessary

  • Review all zero values pricing orders

  • Sales invoice runs

  • Inputting data on Sage

  • Running reports

  • General administration duties

    You will be studying the Level 3 Customer Service Specialist apprenticeship, the typical duration of this programme is 18 months

  • Level 3 Customer Service Specialist qualification upon successful completion of the apprenticeship

  • Delivery method and location of training to be confirmed, but does involve remote learning, Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, GCSE or equivalent English (Grade 9-4/A-C) Desired

    • GCSE or equivalent Maths (Grade 9-4/A
  • -C) Desired

    Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023- 2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience