Customer Service Representative

As a Customer Service Representative for this rapidly growing medical device company, you will be responsible for developing strong relationships with our current customers, processing all inbound customer enquiries and anticipate and resolve our customer's needs.

Responsibilities

· Primary point of contact for our customers, by phone and email

· Building long-term relationships with customers

· Updating and managing online client portals (pricing, products etc.)

· Managing and updating hospital data

· Monitor and analyse customer's usage of products.

· Identifying customer needs and providing training and offering support material

· Recording data accurately in the CRM System

· Previous Customer Service Experience

· Experience using CRM Systems.

· PC literate with an understanding of Windows based systems

· Excellent communication skills

· Ability to understand multiple products - although full training will be provided.

· Be self-motivated and enthusiastic.

The Ideal candidate would:

· Have previous Telesales/Customer service experience.

· Have the ability to work as part of a team.

· Have excellent time management skills.