Customer Service Representative, German Speaker

As our new Customer Service Representative, you will manage the receipt and completion of customer orders through the order fulfilment cycle, whilst providing support to interrelated functions including Purchasing, Planning, Transport & Distribution, Commercial and Site Administration.

This is a fulltime, on-site role at our European Flavors & Extracts headquarters in Milton Keynes, UK.

What you'll do:

• Your customer portfolio will consist of customers in the UK and across Europe, for whom you will source and provide information, manage enquiries and resolve queries. Some examples of these include receiving / verifying accuracy and entering customer orders, liaising with Planning and confirm delivery dates with customers. Most of the customer contacts are online and by phone, but you may be asked to travel across Europe occasionally to visit customers face-to-face


• To support your activities, you will generate reports for management meetings


• You love to be measured for your results? In this role you will take ownership of your orders, manifest transport collections and champion your OTIF completion


• Your aim is to reduce transport incidents. If these happen, you take ownership of resolving these timely and to the satisfaction of your customers
  
  To be successful in this role, we expect you to be an experienced Customer Service, Planning or Supply Chain professional with at least a secondary education. Your work experience and positive personality will be key in the selection process


• Due to the international nature of this role, we ask you to be business fluent in English and German


• This is a true opportunity to work in a fantastic team that is driven by collective efforts and team spirit. You can show us that you are a self-starter, who loves to work in a team environment and build long-lasting relationships with your customers, colleagues and stakeholders


• Since your tasks include shipping and transportation of our goods to the European mainland, we are keen to talk about your post-Brexit export experience


• For documentation and reporting tasks we ask you to be numerate and have solid working knowledge of the Microsoft Office package
  
  At Sensient, we manufacture the flavour solutions for your favourite food and beverages. Can you imagine to be part of a team that prides itself to bring life to the products we all consume every day?
  
  An excellent salary, benefit offering and development opportunities


• A thorough and effective training experience during onboarding and beyond


• Your manager is known for empowering his team to make decisions, which reflects in a remarkable team spirit