Field Agent

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our newly created field team. You will be allocated a territory based on postcode boundaries within the London area and will conduct visits to properties primarily within this specified area. You will visit commercial customers to assist with resolving outstanding balances and customer disputes.

Due to the nature of the work a high degree of flexibility is required in respect of working hours. Notwithstanding this, most of the work will be conducted during weekday office opening hours. The successful applicant will be required to attend induction training at our Head Office in Bicester. The duration of this training will be ~5 days.

As a Field Representative you will perform site visits for a variety of purposes such as payment negotiation, payment collection, gas and electricity meter inspections, customer reconnection, property status reports, occupancy verification and vulnerability / health and safety checks. The aim of the visit is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned.

Duties will include:

• Conduct pre-disconnection visits in line with specific company requirements


• Perform meter inspection and/or safety inspection visits, with a need to confirm all meter details available at the address


• Visit addresses whereby customer vulnerability is known to assist with resolving any problems the customer may have


• Highlight and fully record any vulnerability found at an address on all visit types.


• Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes


• Attend Magistrates courts to obtain Rights of Entry Warrants


• Attending utility isolations with locksmiths and engineers, overseeing the work being completed


• Report, via the relevant procedures, all health and safety matters whilst conducting your visits


• Update your visit report with any customer dissatisfaction feedback received.


• Ensure immediate return of all visit results


• Pro-actively look to improve a process or a 'Customer journey' through feedback to Head Office


• To comply with the company's quality assessment expectations
  
  Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written, and in a professional manner


• Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.


• Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets, showing ability to react to change and flexible approach to working hours


• Self-motivated and driven with a positive attitude - and a desire to self-develop.


• The ability to organise your workload to maximise effectiveness.


• Competent I.T. skills


Additional criteria:

• Subject to DBS and Credit checks



• Full clean driving licence required
  
  Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.
  
  Annual Salary between £35k to £40k


• Company Annual Bonus Scheme


• Car Allowance to support daily travel requirements


• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days


• Private Medical Insurance with Vitality Health


• Life Insurance policy, providing coverage at four times your salary


• Employee Assistance Programme offering confidential support and guidance


• Enjoy an array of complimentary snacks, drinks, and lunch options in our office


• Salary sacrifice pension scheme where we will match contributions up to 4%


• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best