General Manager

We are looking for a hands-on, commercially aware General Manager to oversee the day-to-day operations of the business, as we expand the company within Newcastle and to other regions across the UK., To be personally responsible and accountable for identifying appropriate staffing levels, the recruitment of happy and hardworking staff, inductions, and onboarding.

You know that if you're not training your team, you're not gaining from your team. You will utilise Dubliner University and provide complimentary hands-on training to staff at all levels.

At regular intervals, conduct staff appraisals and put in place succession plans for key roles.

You will be responsible for the good conduct and well-being of all staff whilst in the workplace and representing the business.

Ensure that all staff are treated fairly when it comes to development and promotion opportunities within the business.

To establish a presence in the local community and form relationships with key stakeholders in neighbouring bars, hotels, restaurants, and visitor attractions.

Regulatory Compliance

Inspire confidence with representatives of all relevant authorities including licensing, police, environmental health etc.

Oversee all training and records of training, relating to fire, licensing, food etc.

Conduct all weekly fire checks and ensure that all daily/shift tasks/checks are completed by duty managers and bar staff.

Ensure that all waste is getting collected to the scheduled timeline, query any missed collections, and where required organise waste up-lifts with suppliers.

Business Development & Financial Management

Interpret management accounts, highlight areas for cost-saving and take action to improve profitability.

Monitor and optimise for Key Performance Indicators (KPIs): actual gross profit margins (through independent stocktake), labour to turnover ratio and P/L results.

Take swift action to counter any drop in performance relating to KPIs, to get the business back on track.

Manage stock on a first in, first out basis and use a product matrix to order stock effectively, minimising food wastage and maximising the limited use of storage space.

Ensure that all suppliers are fulfilling orders and/or responsibilities.

Prevent any cash-handling errors and ensure that all anomalies are investigated.

Approve all staff timecards and query any anomalies before handing over to payroll.

Interview & Selection Process:

1. Shortlisting

2. Individual Interview & Presentation

3. Reference Checks

4. Final Interview & Formal Job Offer

1. A dynamic, passionate, hard-working, organised, and resilient hands-on manager.

2. A proven track record of managing busy sites.

3. Fully conversant with all licensing, fire, food, and health & safety legislation.

4. A very effective and confident communicator and trainer.

5. You will be commercially aware and know your way round a P&L statement and KPIs.

6. Personal license holder (essential), food hygiene & safety L2 (preferable), fire warden (preferable) and health & safety trained (preferable).

7. Hold a full UK Drivers License.

Responsibilities

People Management & Customer Service

You hold yourself and others to impeccable standards when it comes to experiential service, hygiene, cleanliness, and compliance.

Exceed all customer expectations when it comes to the quality of the product and service - people travel from all over the country to see us, we can't let them leave feeling underwhelmed!

You will be very hands on, visible in and around the bar at peak trading times and an effective problem solver.

Maintain a highly motivated team of duty managers, bar, and floor staff.

The Dubliner is one of Newcastle's newest and busiest bars, passionate about live music and serving perfectly poured pints of Guinness. Boasting live music 7-days a week and averaging over 27 gigs a week, it is a taste of Temple Bar on Newcastle Quayside.