Home to School Passenger Assistants

Home to School transport is part of the Local Kitchen, Transport & Road Safety (LTRS) service. Passenger Assistants are supported by multiple teams, these include :

• Integrated Transport Unit (ITU).


• Business Support Team.


• Operations Team


ITU liaise with adult social care and review new service user referrals. They plan and develop all transport routes and ensure critical information is communicated effectively.

The Business Support team are the central hub and manage day-to-day staff allocation. The Operational team are here for your wellbeing! They organise training, aspects of H&S, deliver staff engagement sessions, support attendance, listen to your needs and provide advice and guidance where needed if we don't know we'll find out.

LTRS is dedicated to innovation and continues to advance the service through trust and technology. No matter what the working day brings we've got you covered.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do.

Are you reliable, motivated, and dedicated to providing the best possible home to school transport experience? A HtS PA must be flexible, dynamic and able to complete any route at short notice to support wider service delivery.

Many SEND children / young people can display very challenging behaviour; an understanding nature and empathy are necessary skills when interacting with the passengers, alongside a calm and composed demeanour when dealing with difficult situations.

As a lone worker you will be an effective communicator, ensuring all significant information and incidents during transit are accurately captured and reported through line management in a timely manner.

Helping children to access special schools and mainstream education is extremely rewarding, if you want daily job satisfaction this is the role for you.

Wigan Council has been voted Council of the Year' at the iESE Public Sector Transformation Awards . We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations., Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities.

We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer.

We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply.

At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong.

We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

Salary : Grade 4, £7,966- £8,373 per annum. £12.18 - £12.80 per hour

3 positions x 15 hours per week, term time working 38 weeks per year. (Daily split shift) Monday - Friday

Your role :

Do you have a passion for working with children who have Special Educational Needs and Disabilities (SEND), including learning and physical disabilities, who require transport to schools both inside and outside the borough each day using a split shift?

If so, this may be the job for you! A contracted taxi will collect you from home before picking up the children on your route.

You could be working on a one-to-one basis with a child / young person or working with several children / young people who are transported to school on minibuses / coaches.

As part of this statutory service, you will be responsible for the safety, well-being, and comfort of the children / young people during transit, ensuring all passengers arrive at their school / college ready to learn and enjoy their education.