Hotel Receptionist Internship

As a Hotel Receptionist Intern, you will gain hands-on experience in hotel operations, customer service, and front desk management. This internship is designed to provide you with practical skills and knowledge in the hospitality industry, preparing you for a successful career in hotel management., Guest Services:

• Greet and welcome guests upon arrival.


• Handle guest check-ins and check-outs efficiently.


• Address guest inquiries, requests, and complaints professionally and courteously.


• Provide information about hotel amenities, services, and local attractions.


Front Desk Operations:

• Assist with reservations, cancellations, and modifications.


• Process payments and maintain accurate records.


• Answer phone calls and direct them to the appropriate departments.


• Maintain a tidy and organised front desk area.


Administrative Support:

• Assist with administrative tasks as needed.


• Support other team members with daily operations.


Customer Relations:

• Build positive relationships with guests to enhance their experience.


• Collect and record guest feedback to help improve services.


• Ensure guest satisfaction by resolving issues promptly and efficiently.
  
  Strong interpersonal and communication skills.


• Proficient in Microsoft Office Suite and hotel management software (preferred).


• Ability to multitask and work in a fast-paced environment.


• Positive attitude, punctuality, and reliability.


• Fluency in English; additional languages are a plus.


• Eligible to work in the UK
  
  Crown Hotel is a brand-new, smart hotel located in the city of Oxford, where modern comfort meets cutting-edge technology and sustainable practices. Our commitment to environmental responsibility is evident in every aspect of our hotel, from our green building design to our innovative energy solutions. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. We are currently seeking a motivated and enthusiastic individual to join our team as a Hotel Receptionist Intern.
  
  Hands-on training and mentorship.


• Exposure to various aspects of hotel operations.


• Opportunity to develop customer service and administrative skills.


• A collaborative and dynamic work environment.


• Potential for future employment opportunities upon successful completion of the internship.


We look forward to welcoming you to our team and helping you grow your career in the hospitality industry!

Crown Hotel Team

Job Types: Part-time, Temporary contract, Temp to perm, Apprenticeship, Graduate, Internship
Contract length: 6 months

Pay: £10.00-£11.44 per hour

Schedule:

• Holidays


• Monday to Friday


• Weekend availability