Housing Digital Improvement Senior Officer - Req25083

As our new Housing Digital Improvement Senior Officer, you will lead on the day-to-day management and improvement of technical data relating to property related compliance activity within the service and wider property related activity.

The post holder will support Housing Leeds to ensure compliance with regulatory standards and develop intelligent and data driven business process to ensure value for money is delivered for the Housing Revenue Account

The post holder will support the preparation of data within the context of the new Regulator of Social Housing inspection regime and pre-inspection internal audit requirements.

You will live and model values and behaviours to help us to achieve our ambition to become the best city council in the country.

Your role will be important in ensuring the council is more enterprising and efficient and fully maximises the use of digital technology to deliver its core functions. The role operates within the context of the council's Business Plan Objective to increase efficiency., To lead on, and/or contribute to, the delivery of projects and work packages to support Housing Leeds digital aims and ambitions. Ensuring access to the most up to date digital systems that are utilised in the most effective way.

Responsible for planning and managing the work for the Housing Digital Improvement Team and ensuring it is completed to a high standard. You will live and model values and behaviours to help us to achieve our ambition to become the best city council in the country.

Your role will be important in ensuring the council is more enterprising and efficient and fully maximises the use of digital technology to deliver its core functions. The role operates within the context of the council's Business Plan Objective to increase efficiency.,

• To prepare, plan and manage User Acceptance Testing for Housing ICT systems ensuring business requirements and success criteria are met and systems are fit for purpose.


• To manage, control and challenge change requests within Housing ICT systems, gathering information to identify and consider costs, benefits, solutions, and wider cross cutting impacts within the directorate.


• To take responsibility and be accountable for developing and implementing appropriate, proportionate, and effective solutions to complex service delivery issues or problems.


• Support the production of robust option appraisals using information from a variety of sources to help determine priorities and aid decision making.


• To improve data quality through review and ongoing improvement, putting customers at the heart of everything that we do.


• To manage the performance of team members to ensure service standards and requirements are maintained within the policies and procedures of Leeds City Council and monitor the Housing Digital Improvement Teams workload ensuring that deadlines are met and expected outcomes are achieved.


• Ensure HR policies and procedures relating to managing staff are undertaken including managing attendance, performance management and grievance and disciplinary procedures.


• Lead on the delivery of improvement projects/work packages, working with Subject Matter Experts within the service to review existing business processes and make recommendations for improvements and efficiencies in line with Housing Leeds digital aims and ambitions.


• Support and develop plans for continuous improvement of Housing ICT systems and processes. Providing justification and identifying benefits and risks to enable key decisions to be made in relation to business priorities.


• To lead, manage, motivate, and develop the team to work professionally, competently and in a forward thinking and customer focused way, whilst embracing collaborative partnership working, to achieve excellence.


• Develop strong working relationships which will allow the team to provide challenge to service areas


• Support relevant service leads in communicating change to their teams.


• Flexible and adaptable to change to assist other services as required commensurate to grade


• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills


• Improve own practice through observation, evaluation, discussion with colleagues and development programmes.


• To work collaboratively with colleagues, knowing when to seek help and advice.


• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.


• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person


• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards, and equal opportunities of Leeds City Council.


• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.


• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.


• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post., Leeds City Council values are at the heart of everything we do. They inform the way we design and deliver our services and the way we all work and behave. Leeds City Council expects all its employees and councillors to observe our core values and to understand our codes of conduct for ethical behaviour, correct use of the Digital Information Service (DIS) facilities and protection of sensitive information., Working as a Team for Leeds - Work in ways which are open, inclusive, responsive, and accountable to develop and maintain good working relationships with internal and external customers, other stakeholders, and partners to achieve excellent outcomes for the citizens of Leeds


• Being Open, Honest & Trusted - Ensure citizens and council members are provided with all relevant information to make decisions, learn from mistakes, and seek to promote continuous improvement and best practice


• Working with Communities - Work effectively with the variety of partners to deliver services, communicate, and involve stakeholders and the wider community in new developments to encourage ownership and commitment


• Treating People Fairly - Recognise that everyone has an equally important part to play within the Council and value the diverse and vibrant nature of the city and all its citizens


• Spending Money Wisely - Set high expectations of achievement across a range of strategic outcomes, actively seek out opportunities to improve delivery of services though partnership and feedback from service users
  
  As a Housing Digital Improvement Senior Officer, you will bring to the role:


• Ability to analyse requirements, produce recommendations and implement creative and innovative solutions


• Ability to research and manage data in several formats and from a variety of sources to provide coherent management information for decision making.


• Ability to manage competing priorities whilst delivering on a range of projects and adapting to changing circumstance and priorities


• A strong customer focus, putting customers at the heart of everything you do


• Skills and experience of maintaining effective relationships with key stakeholders, Able to analyse requirements, produce recommendations and implement creative and innovative solutions


• Able to manage competing priorities whilst delivering on a range of projects and adapting to changing circumstance and priorities


• Able to research and manage data in several formats and from a variety of sources to provide coherent management information for decision making.


• Able to lead and manage others (both within and outside formal reporting structure) to achieve the outcomes required


• Contribute to delivering a 'can do' culture


• Contribute to strong wider team working


• Able to work on own initiative and make effective decisions and judgements


• Able to present information in a clear and concise manner using a variety of presentational formats, that informs, influences, and directs decision making


• Able to work flexibly across different work locations and areas as appropriate.


• Able to establish and maintain strong and effective working relationships with key stakeholders including external and internal partners


• Able to effectively problem solve and offer innovative and pragmatic solutions


• Able to work under constant and often conflicting demands.


• Able to manage a range of short, medium, and long-term projects or work packages.


Knowledge Required

• Knowledge of Housing ICT systems, interdependencies, and functionality.


• Knowledge of Housing Leeds digital priorities and operational processes.


• Knowledge of legislation, regulations, policies, inspections, and performance information applicable to the relevant strategic functions e.g., health, safety and security, confidentiality, and data protection.


• Knowledge and understanding of working in a social housing environment.


Experience Required

• Experience of problem solving and developing workable solutions to meet business requirements


• Experience of implementing change, and taking forward initiatives and/or polices from inception to application


• Experience of proactively leading, developing and implementing creative and innovative solutions to complex issues.


• Experience of carrying out option appraisals and risk assessments to maximise delivery of benefits through digital improvements.


• Experience of leading and managing individuals and teams to deliver complex programmes of work and manage competing priorities to meet deadlines.


• Experienced at managing complex projects covering multiple business functions introducing new and innovative technology.


• Experience of managing multiple projects and initiatives simultaneously, working within a programme/project environment.


• Experience in managing competing priorities and risks whilst delivering on a range of projects and adapting to changing circumstances and priorities.


• Experience in challenging existing ways of working and delivering organisational change.


• Experience in presenting complex information in a clear & concise manner in a range of formats to drive performance in services and inform decision-making.


• Experience of working within a social housing environment.


• Experience of building and maintaining effective working relationships with senior managers and other key stakeholders across a range of service areas.


Attitudes and Behaviours

• Able to demonstrate a commitment to Council Values


• Able to manage teams and work with colleagues in line with the Council's Manager habits


• Commitment to maintaining a healthy and safe working environment


• Commitment to promoting equality and diversity to colleagues and customers


• Able to demonstrate and promote a flexible and positive approach to change


Behavioural & other Characteristics required

• Committed to continuous improvement.


• Ability to understand and observe Leeds City Council Equal Opportunities Policy.


• To carry out all duties having regard to an employee's responsibility under Health & Safety Policies.


• Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development


• Understand and embrace our values, behaviours, and codes of conduct.
  
  Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions., We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.


All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.


• a competitive salary and annual leave entitlement plus statutory holidays


• membership of the West Yorkshire Pension Fund with generous employer contributions


• flexible and hybrid working arrangements subject to service requirements


• a clear career pathway and continuing professional development opportunities


• a range of staff benefits to help you boost your wellbeing and make your money go further