Housing Officer

We are looking for an experienced Housing Officer to join our Housing Operations team, based in Rochford. As a Housing Officer you will play a key role in delivering a high-quality housing management service that meets the identified needs of customers and the wider community.

You will have responsibility for around 450 general needs housing stock and 2 housing for older people sites. The roles will involve visiting these properties across the region and working with colleagues across different service areas to address a number of issues which could pose risks to the welfare of our residents and the condition of our properties. These include repairs, property neglect, sublet and abandoned properties, hoarding and anti-social behaviour. If you are a hardworking and enthusiastic individual, then this could be the challenge you are looking for.

The role of Housing Officer will include:

• Effective management of anti-social behaviour cases


• Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties


• Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels


• Managing complaints about service delivery


• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)


• Providing general advice on all aspects of tenancy to enable sustainability


• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour and safeguarding)


• Working with administrative colleagues to complete a range of tenancy management process including tenancy conversions, permissions, mutual exchanges, successions and service charges


• Enforcement of tenancy breaches


• Line management of 2 Scheme managers in Housing for Older People schemes on the patch, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


• Recent experience undertaking a similar role and a passion for supporting tenancy sustainment and working with vulnerable people


• Proven experience of delivering high quality tenancy and customer service


• Excellent skills in analysing and diagnosing problems and implementing solutions ideally with experience of this in relation to anti-social behaviour


• Excellent communication skills both verbal and written


• Working knowledge of relevant regulations and good practice


• An understanding of Microsoft Office packages including Word, Excel and Outlook is essential and knowledge of SAP, ReACT and Radar would be advantageous


• Travel will be a requirement of the role, therefore a full valid driving license is essential
  
  Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives., Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
  
  As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:


• 25 days annual leave (rising to a maximum of 30 days) plus public holidays


• A pension scheme with employer contributions from Sanctuary


• Life Assurance


• Employee Advice Service including counselling


• Cycle to Work scheme


• Voluntary health plans


• Employee discounts


• Wellbeing support and tools


• Employee recognition scheme


• £33,854 per annum (rising to £35,636 per annum after 12 months, subject to satisfactory performance)