Housing Officer

HOUSING OFFICER, HOUSING MANAGEMENT SERVICE, NOTTINGHAM, PERMANENT, 37HPW, FRWK12 £28,447 - £31,233 FTE
Are you an experienced housing professional with a passion for excellence and teamwork who would love to work for a landlord who puts tenants and local community at the heart of what they do? If so, Framework has a rare and exciting opportunity for you to join our Housing Management Service.
We're recruiting for someone to provide day to day support and specialist guidance to our tenants, neighbours, and local community. You will play a vital role in tackling rent arrears anti-social behaviour and carry out regular property inspections. You will be driven and want to ensure as part of the team we meet our objectives around low voids, Service Level Agreement achievement and minimal rental loss, while supported by a Senior Housing Officer.
Of course, you'll know about the inner working of tenancy agreements but above all you'll be someone who enjoys working with a good level of autonomy whilst knowing they have the support of others to call upon when needed.
You will be based in Nottingham and will be expected to be based in the office for the majority of time, with some flexibility for home working.
Duties & Responsibilities

• An ability to plan and organise your own workload


• Developing links and partnerships with support services, community protection services and other stakeholders


• Ensuring incidents of neighbour nuisance, anti-social behaviour and harassment are investigated, and appropriate action taken in liaison with other agencies


• Have an understanding of tools available to landlords and partners in relation to dealing with anti-social behaviour


• Maximising income through effective rent account monitoring


• Dealing with enforcement of tenancy conditions and representation in court


• Working closely with support services to prevent eviction and manage challenging behaviours


• Knowledge and understanding of the requirements of a landlord in relation to property compliance

What we need from you:

• You should have relevant knowledge about tenancy agreements.


• An ability to work to the CIH professional standards


• An understanding of the issues faced by vulnerable people
  
  The ideal candidate will have a minimum of a level 4 qualification in Housing Management or similar (or a willingness to obtain a minimum level 4 with Frameworks support), Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Working for Framework you will experience a variety of benefits including pension scheme, free eye tests, access to the Employee assistance programme, but most importantly you will work for a company that invests in its employees and promotes a healthy attitude to personal development and work life balance.

To apply, please complete online form to send your CV along with a letter of interest to recruiting Manager for consideration
Why Join Us?

• Working for Framework you will see that we invest in you and encourage career progression - providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.


• Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.


• Employee assistance programme, salary sacrifice schemes.


• Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.


• 32 days holiday including Bank Holidays - increasing with service.


• Paid DBS.


• Loyalty awards and non-contributory life insurance.


• Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham's few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.

NO AGENCIES PLEASE