Implementation Manager

To oversee new implementation projects wherever located within the LINK global business through their life cycle providing governance, resource and expertise with thorough planning and execution whilst managing both operational and commercial risk. Delivery of operational implementations with both new and existing clients. To evaluate improvement opportunities with existing clients and LINK teams. To drive innovation and continuously work to improve service quality and efficiency.,

• When required to travel to/from LINK/Client destinations - approx. 20% of time


• Identify project costs and ensure projects are completed within budget


• Identify opportunities for profit enhancement through process and operational efficiency


• Keep soft costs (expenses) to a minimum and within budget


• Develop and maintain relationships with internal and external stakeholders involved in key projects


• Delivery of new contract wins in conjunction with the LINK sales team to green SLA level


• Identify, lead and motivate a virtual team to support the successful delivery of all projects


• Encourage innovation, ideas and input regarding service improvements from all employees


• Ensure communication is effective and the sharing of knowledge is routine


• Ensure company values are maintained at all times


• Lead and participate in business projects and initiatives


• Own the successful implementation of new and existing business opportunities


• Challenge the status quo where appropriate and seek innovative service solutions


• Ensure the successful delivery of robust operational processes to deliver best practice


• Regularly report on achievements and issues, escalating issues where required


• Continually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environment


• Ensure a smooth transition from implementation into business as usual (BAU) and provide support to the account team, where applicable until transition over
  
  Be financially and commercially astute


• Be creative and aware of all financial sensitivities


• Make a positive first and subsequent impression


• Build effective relationships


• Articulate


• Confident in delivering solutions and taking ownership


• Good relationship manager


• Not easily deterred


• Relaxed and approachable style


• Viewed as dynamic and focused on the business needs


• Express ideas and expectations clearly


• Delegate effectively


• Ability to influence/steer at all levels both within and outside of the business


• Positive decision maker


• Ability to translate business concepts and applications design into practical propositions


• Plan and organise effectively


• Flexible in approach, adapt solutions to fit LINK needs


• Strong decision making qualities


• Strong at problem solving


• Appropriate level of technical skill to contribute to solution, design and delivery requirements


• Ability to effectively deliver change management


• Strong project manager


Personal attributes:

• Measured judgement


• Self-motivated with high energy work rate


• Organised, effective under pressure and able to consistently deliver


• Entrepreneurial


• Determined, adaptable and self sufficient


• Team player


• Good sense of humour


• Confident but self aware


• Quick learner


• Natural leader


• Strong verbal and written skills


• Politically astute with strong influencing and negotiating skills, Project management skills and experience of at least two years


• Significant experience required within a print, marketing or related business environment


• Good understanding and experience of managing multiple, complex internal and external relationships


• Excellent negotiation skills


• Ability to develop high quality professional documentation


• Proven track record in delivering successful change management programmes would be an advantage but not essential


• Fluent in business English a must and any other languages desirable


Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.