IT Support Technician

As our IT Support Technician, you will be a key player in ensuring our IT operations run seamlessly and efficiently. Your role will involve a blend of technical support, innovative problem-solving, and engagement with cutting-edge technology.

What You'll Do:

• Frontline Technical Support: Be the essential first point of contact for all internal IT-related queries and issues, ensuring swift and effective resolutions.


• PC Troubleshooting: Diagnose and repair hardware and software issues on company PCs, ensuring seamless operation and maximum productivity.


• Office 365 Management: Provide top-tier support for Microsoft 365 applications, enhancing user experience and efficiency through effective issue resolution.


• Ticket Response: Manage and resolve IT support tickets with exceptional efficiency, collaborating with other IT staff to maintain high satisfaction levels.


• Versatile IT Support: Deliver comprehensive troubleshooting and problem-solving solutions for a wide range of IT-related concerns, showcasing your technical expertise.


• Cable Management: Maintain a meticulously organised cable infrastructure, contributing to a safe and efficient work environment.


• Innovative Culture: Thrive in a dynamic and innovative culture that values creativity, collaboration, and the relentless pursuit of excellence.


• Engage with Cutting-Edge Technology: Dive into the latest advancements, including AI, Data Lakehouse, leading CRMs, software development, and systems development, fostering continuous learning and innovation.
  
  Technical Proficiency: Bring a foundational understanding of IT support, including Office 365, hardware troubleshooting, and software development. Training will be provided in all aspects to enhance your skills.


Process and System Optimisation: Demonstrate a keen interest in improving processes and systems. Your strategic approach will be supported by comprehensive training to help you achieve high efficiency and productivity.

Problem-Solving Skills: Utilise strong problem-solving abilities to address IT challenges.

Effective Communication: Exhibit strong interpersonal and communication skills, collaborating effectively with colleagues at all levels.

Self-motivation: Be proactive and self-driven, thriving both independently and as part of a collaborative team.

Organisational Skills: Display strong organisational and time management capabilities, efficiently handling multiple priorities.

Versatile IT Knowledge: Bring a basic understanding of various IT functions, including printer maintenance and cable management.,
• Diploma of Higher Education (preferred), Technical support: 1 year (preferred)


• Customer service: 1 year (preferred)
  
  Siderise stands at the forefront of innovation, having been awarded Building Manufacturer of the Year in 2023, and is a business growing and internationalising at pace. Our culture is at the heart of how we operate; we are a values-focused melting pot of forward-thinking minds committed to pioneering solutions that will continue to drive our already successful business. As we continue our trajectory of significant growth, we seek passionate individuals who embody our drive for excellence. If you're eager to contribute to a team where great ideas come to life, Siderise is your next destination, At Siderise, you're not just another employee; you're an integral part of our success story. We offer a dynamic work environment where your contributions are valued, and your achievements celebrated. With us, you'll have the opportunity to:


• Work with a Team Committed to Excellence: Collaborate with like-minded professionals dedicated to pushing boundaries and achieving greatness.


• Contribute to Projects that Redefine Industry Standards: Play a crucial role in pioneering solutions that shape the future of our industry.


• Enjoy a Culture that Promotes Work-Life Balance and Continuous Learning: Thrive in an environment that supports your professional and personal growth.


• Be Part of a Company Recognised for its Innovation and Growth: Join a team celebrated for its forward-thinking approach and rapid expansion.
  
  Cutting-Edge Technology Insight: Show enthusiasm for learning about the latest advancements in technology, including AI, Data Lakehouse, and leading CRMs. Training will be given to guide you towards IT excellence.


Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Discounted or free food


• Enhanced maternity leave


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Private medical insurance


• Referral programme


• Sick pay


• Work from home


Schedule:

• Day shift


• Monday to Friday


Supplemental pay types:

• Bonus scheme