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Job Description

AXA UK plc

Job Description

£22000

AXA UK plc, Bolton

  • Full time
  • Contract
  • Remote working

Job posting date not available, 21 Jul

Closing date: Closing date not specified

job Ref: 370064e6b6da4f428ba27e12bf8dce6f

Full Job Description

  • Process new agency appointments and maintain adequate agency records in line with regulatory requirements and agency controls.

  • Perform appropriate quality and audit checks against agreed Agency processes, protocols and IFC controls.

  • Support and maintain e-administration links to brokers (eServe, IMarket, eSettlement, Connect etc).

  • Act as a technical expert to oversee activities performed in AXA GBS (India Operations) to ensure delivery of agreed service standards in line with best practice procedures. Provide training and workflow support across all levels.

  • Build and maintain effective relationships with internal and external customers, ensuring excellent service is delivered whilst providing training and support.

  • Contribution to the delivery of Agency/COO key priorities through personal alignment to agreed specific actions., We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally., We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics., AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.

  • You'll need to show you meet the essential criteria as detailed in the job advert or job description

  • You don't need to share the details of your long term health condition or disability for your application to be considered under this scheme


    • As part of your application, you'll be asked if you would like to 'opt in'. To ensure ease of access, every job advert lists a responsible Talent Acquisition contact, who'll be able to connect you with our Accessibility Concierge if you require any support.

    Screening & Conduct

    As a regulated financial services company, all successful candidates will be subject to pre-employment checks. Additionally, adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required., This depends on the location of the role, and what works best for you and the interviewer. We'll give you all the information you need to prepare for whichever format's used for your interview.

    I'm struggling to connect to my online interview, what should I do?

    Don't worry, we know these things happen. Get in touch with the person who arranged your interview, or the Talent Acquisition contact. One of the team will be able to help get the interview started or re-arrange it for a different time.

    How do I get feedback on my interview?

    Whenever possible, we'll call and provide feedback by phone. Sometimes, we'll need to provide feedback by email.

    How can I prepare for my interview?

    We'll send a candidate preparation pack before the interview to help you prepare.

  • Proven experience in a professional service administrative role.

  • Ability to work autonomously and collaboratively within a team.

  • Effective and professional telephone manner.

  • Strong organisational and time management abilities.

  • Excellent communication skills, both oral and written.

  • Attentive to detail; sense and quality checking work and the work of others.

  • Good knowledge of Microsoft and other commonly used software.

  • Ability to take personal responsibility and ownership.

  • Willing to learn and understand different cultures as well as have the required patience to ensure good working relationships.

  • An aptitude for problem-solving and decision-making.

  • Ability to develop self and others and be learning oriented, wanting to learn and seek improvements.

  • A can-do and positive approach to tasks and situations, as well as requests for action outside normal scope of duties.

  • Standard GCSEs a minimum of: C for English Language; C for Maths.


    • As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

    This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

    We have an exciting opportunity within our Agency Team at AXA for a Senior Administration Coordinator to join the team based in our Bolton office. The focus will be on managing new broker applications and acting as a technical expert working alongside our team based in India. The team see themselves as one big team, One AXA, regardless of how many miles are between them. We always put the Customer First in everything we do so we want someone who strives to go the extra mile for them.

    At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at our Bolton office., AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work., At AXA we have a culture of trust, respect and care, where everyone belongs. We have an ambition to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development, and celebrating differences. We all have a role to play in ensuring a working environment in which everyone, regardless of who they are, can reach their true potential., At AXA we're committed to offering a fair and inclusive experience to all candidates. You're encouraged to report, in good faith, any concerns of behaviour or processes believed to be inappropriate, unethical, or illegal.

    Should you wish to report any concerns, you can do this through by sending an email to speak-up@axa.com, AXA's dedicated hotline. This service is managed by an independent investigation team. Please note that this email address is not for dealing with job or application related queries.
    Read more

    At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
  • Competitive annual salary of £22,000

  • Annual company & performance-based bonus

  • Contributory pension scheme (up to 12% employer contributions)

  • Life Assurance (up to 10 x annual salary)

  • 25 days annual leave plus Bank Holidays

  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave

  • AXA employee discounts

  • Gym benefits, When will I hear back from you after my interview?


    • We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role.

    How do I discuss the package I've been offered for a role?

    You can discuss the package with your Talent Acquisition contact at offer stage.

    Yay! I've got the role, what's next?

    We'll carry out a number of background checks before you start. This is known as 'screening'.

    Do you do any background checks?

    Yes. All financial services companies, including AXA, are regulated by the Financial Conduct Authority (FCA). Being part of a regulated industry means we must check the background of all applicants before we confirm a job offer.

    Pre-employment screening is not just regulatory, it also gives us the confidence that our people are the right fit to protect what matters to customers, colleagues, and our business.
  • Who is screened? Everyone, from first-jobbers to senior directors! Often, the higher up the career ladder you are, the more stringent the screening becomes.

  • What is screened? Identity and address; qualifications; employment history; credit check; criminal record; directorships.


    • If you think anything may affect these checks, please tell us.

    What benefits or perks do you offer?

    At AXA, we appreciate the people who work for us and regularly review our rewards package to reflect that. The advert for the role you're interested in will detail what you can expect to receive, but you can see an overview of our benefits and perks on our Why Join Us page.

    Does AXA offer car allowance or a company car?

    This depends on the grade, role, and eligibility of the employee. Check the benefits listed on the ad for the role you're interested in or confirm with your recruitment contact.