Market Data Technician

An opportunity has arisen to join the Market Data Services Team, within Data Collection and Publication Team, providing second and third line technical support for the Bank-wide Market Data Services. Additionally, the team deliver a continuous stream of change and new business requirements to the Bank which underpin many of the Banks core functions. The Team supports more than a 100 Market Data Systems, eg LSEG Refinitiv and Bloomberg, Dealing Systems and Contribution Systems (publishing Bank announcements) and data feeds into applications and databases.

The successful candidate will be responsible for providing technical support to approximately 1500 customers around the Bank for the delivery and use of Market Data Services such as LSEG Refinitiv and Bloomberg. This covers a range of responsibilities such as; collaborating with other Technology teams, responding to support calls, monitoring systems, coordinating software/service upgrades, liaising with external suppliers, promoting awareness of systems and security ensuring systems are robust and resilient. There will be the opportunity to be involved with project-based tasks. Good customer communication, interaction and service will be required as well as good organisation and an attention to detail.

This role offers an excellent opportunity for the job holder to develop a broader variety of skills ranging from understanding the technical complexity of Market Data Platforms, onboarding them into the Bank and gaining an understanding of how such key services/systems and the data support the Bank in it's mission.

Role Requirements

The candidate will be expected to:

• Provide first and second line support to the business users of Market Data Services following ITIL framework


• Manage the day-to-day activities for the Market Data Services ensuring that an appropriate balance is maintained between live services and delivering high quality, planned technical change


• Ensure Market Data Services are maintained to the highest standards and in line with Bank security Policies


• Deliver new and maintain existing Market Data Services liaising with other technical Teams and external suppliers to deliver as efficiently as possible in order to meet demand.


• Maintain a high level of focus on continuous service improvement (CSI) initiatives always aiming to increase delivery efficiency and change


• Deliver great service to business and IT colleagues alike


• Display the core Bank values in daily work, namely being: collaborative, inclusive, empowering decisive and open., Our Approach to InclusionThe Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments

for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits InformationWe encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. In addition, we also offer a comprehensive benefits package as detailed below:

• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.


• A discretionary performance award based on a current award pool.


• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.


• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.


• Private medical insurance and income protection.


National Security Vetting ProcessEmployment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Application ProcessImportant: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your
answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.


• Market Data services knowledge is beneficial but not essential


• Excellent organisation and communication skills both written and verbal


• Previous experience providing IT support is essential


• Experience in supporting business critical services


• Confidence when dealing with internal customers


• Commitment to provide a reliable, efficient and high quality service


• Proactively follow Service Management standards and procedures and be familiar with the ITIL Framework


• Have demonstrable experience of planning and delivering multiple work streams to tight deadlines dealing with conflicting and changing demands


• Willingness to take ownership of issues and ensure they are resolved to the highest standards
  
  Data Collection & Publication Team resides within the Technology division that develops, supports and maintains the systems that are used across the organisation for systematically collecting and publishing data. Its core function is to analyse, design, develop and successfully deliver quality, robust solutions that provide internal and external decision makers with the data they need. Data Collection & Publication is a cross functional team of developers, delivery managers, administrators, technicians and engineers.