Marketing Assistant
Amberlodge Limited
Marketing Assistant
£24876
Amberlodge Limited, Leeds
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 30 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 438af95eb4eb4ceebd290e9d794267df
Full Job Description
- Answer incoming calls from customers to provide assistance, resolve issues, and answer inquiries about products and services.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Assist with order processing, account updates, and other customer service tasks as needed.
- Follow call centre scripts and guidelines to ensure consistency and quality in customer interactions.
- Collaborate with team members and other departments to resolve complex issues and improve customer experience.
- Stay up-to-date with company products, services, policies, and procedures.
- Meet or exceed performance metrics and targets for call handling, resolution time, and customer satisfaction.
Previous experience in a call centre or customer service role is preferred. - Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems and call centre software.
- Ability to handle high call volumes and work in a fast-paced environment.
- Positive attitude, patience, and a professional demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays if required.
Competitive salary and benefits package. - Comprehensive training and ongoing support to help you succeed in your role.
- Opportunities for career advancement within the company.
- A positive and collaborative work environment.
- Employee recognition programs and performance incentives.