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Master Data Lead - Customers & Suppliers

IVC Evidensia

Master Data Lead - Customers & Suppliers

Salary Not Specified

IVC Evidensia, Keynsham, Bath and North East Somerset

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 8 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: a980947ea9ff49ea97d15ae6e344f18f

Full Job Description

  • We are looking for a Master Data Management Lead (Customers & Suppliers) to join us in our mission and devise and enforce standards as to how customer and supplier master data should be managed, ensuring that the data quality meets business operational needs.


  • Master data management (MDM) is a new concept at IVC Evidensia and you'll have the opportunity to establish and embed the new MDM function and ways of working.


    • Day to day, the MDM Lead (Customers & Suppliers) will be involved in:



  • Acting as the global business expert on customer and supplier master data, including policy and standards, data flows across different business systems and the core business transactions driven by the master data


  • Being a champion for the use of standard MDM procedures and robust MDM governance disciplines


  • Providing specialist MDM direction, guidance and support to the business and the third-party service provider


  • Leading operational reviews with third party provider


  • Line managing MDM Analyst


  • Providing a professional, proactive and responsive service to internal customers


  • Identifying opportunities to improve master data quality and implementing actions


  • Identifying operational efficiency and governance improvements to processes, procedures and ways of working across the global business


  • Building strong, collaborative partnerships with key stakeholders


  • Creating, maintaining and publishing global business MDM documentation, including training material


  • Working with the third-party service providers to ensure master data problems and issues are effectively remedied in line with service level agreements (SLAs)


  • Co-ordinating initiatives to implement new and revised MDM processes


  • Updating third party service provider on new and modified processes, providing training where appropriate


  • Participating in design and testing activities for improvement and automation of MDM processes.


  • Delivering training to new MDM requesters and following updates to processes


  • Defining and analysing data quality metrics to identify data quality improvements.


  • Providing MDM leadership and support on business development and improvement projects, where there is an MDM dependency.


  • Maintaining master data in business systems if required during busy or exceptional periods.

    Ability to work collaboratively with individuals and teams both cross-functionality and geographically.


    • Ability to influence and facilitate others to
  • agreed standards and ways of working.


  • Logical, analytical and curious mindset


  • Ability to deal with high levels of complexity, change and evolving processes, often at short notice.


  • Well-developed stakeholder management skills


  • Proactive approach to developing and enhancing systems and processes.


  • Well-developed problem-solving skills.


  • Strong ability to present information informatively and effectively to different audiences.


  • Confidence to challenge assumptions and ask "why?" constructively.


  • Strong organisational skills.


  • Customer service mindset

    We are IVC Evidensia, and we are on a mission to build the world's best veterinary group. Investing in people, premises and processes, we deliver outstanding care in around 2,500 locations globally.

    At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from


  • Work-life balance


  • 25 days annual leave


  • Your birthday as a paid day off


  • Cycle to Work scheme


  • Initiatives focused on employee wellbeing


  • Pension


  • Discounted staff pet care


  • Dog Friendly office


    • Parking available


  • As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
    IVC Evidensia UK
    IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom