Operational Support Administrator

We are looking for an engaging, efficient, and collaborative Operational Support Administrator to join Cancer Research UK. Within this role you will assist in delivering excellent levels of service across all internal teams, providing a link between our internal teams and our central service function. No two days are the same, so there will be lots of variety and opportunities to learn. As well as the data entry-based tasks, you'll support our retail teams with operational tasks and people who want to donate to us, so we're looking for someone who enjoys being on the phone., You'll be given full training and a learning plan to work through with the support of a more experienced buddy.

It's a fun working environment where you can work locally to support one of the UK's most trusted brands. We can offer you 25 days holiday + flexible bank holidays , sick pay and lots of development opportunities. You will also have access to discounts and benefits on the surrounding business park (more info: https://www.arcgroup.io/oxford/ ) They offer free BBQs in the summer if you sign up, they have table tennis, pop-up shops/bars and animals all directly opposite the office! If you fancy a quick coffee break, the Oxford Works is a café and meeting space at the entrance to the business park the team enjoys using.

What will I be doing?

• Working with agreed KPIs and SLAs to deliver and maintain excellent service


• Answering the phone and dealing with queries from supporters, staff and volunteers


• Support with general data capture


• Processing incoming and outgoing mail


• Completing trackers, logs and data collation reports in line with stakeholder's service levels


• Helping to maintain operational effectiveness by updating processes and procedures as required
  
  Experience dealing with telephone queries from a diverse group of internal teams


• Experience in data collection and inputting.


• The ability to manage multiple tasks and meet tight deadlines in a fast-paced environment


• Excellent customer service skills with the ability to provide prompt and effective responses to queries


• Excellent attention to detail


Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.