Operations Manager - Children’s Services

As the Operations Manager, you will play a leading role in the day-to-day operations of our services. Your primary focus will be ensuring the well-being, safety, and development of our young people. Collaborating closely with your Registered and Deputy Managers, you will lead a team of dedicated staff members and create a nurturing environment that promotes development opportunities and positive experiences for young people, ensuring the highest standards of care and compliance are maintained.

Support with remaining compliant with the regulator Ofsted/CQC, liaise with stakeholders and oversee the leadership and management of the homes.,

• Ensure the smooth operation of residential homes, creating a safe and caring environment for all young people.


• Lead and inspire the support team through effective supervisions, probations, and appraisals.


• Provide guidance, support, and training to ensure high-quality care delivery, adhering to regulatory guidelines and standards.


• Collaborate with the support team to develop and implement individualized support plans and safety measures tailored to meet the needs of each young person, ensuring their overall well-being.


• Conduct regular assessments and reviews of each young person's progress.


• Work collaboratively with relevant professionals, families, and external agencies to create person-centred support plans.


• Foster a positive, inclusive, and engaging environment within the homes, promoting a sense of belonging and empowerment for the young people.


• Plan and lead team meetings, as well as multidisciplinary discussions, ensuring effective communication, coordination, and collaboration with external stakeholders.


• To investigate complaints and lead on investigations.


• Maintain accurate records, reports, and documentation in compliance with regulatory requirements and organisational policies.


• Handle any crisis situations or incidents promptly and effectively, ensuring the implementation of appropriate safeguarding procedures and strategies.


• Lead the implementation of policies, procedures, and quality assurance measures within the residential services.


• Promote the involvement of young people in decision-making processes, actively encourage their participation and listen to their perspectives.
  
  Experience with autism and learning disability is advantageous as well as previous experience in a Registered Manager role, Bachelor's degree (or equivalent) in operations management, business administration, or care related setting.


• Level 5 Health & Social Care (Recognised by CQC & Ofsted) is required.


• Two or more years of proven success in a management role.


• Strong skills in budget development and oversight.


• Excellent ability to delegate responsibilities while maintaining organisational control of in-house operations and customer service.


• Proficiency in conflict management and business negotiation processes.


• Knowledge of an aptitude for learning new applications., Bachelor's (preferred)


Experience:

• Operations management: 5 years (preferred)


Licence/Certification:

• Level 5 Health & Social Care Qualification (preferred)
  
  Job Types: Full-time, Permanent


Pay: £40,000.00-£45,000.00 per year

Benefits:

• Flexitime


• Free parking


• On-site parking