Out of Hours On Call - Weekend

The key role will be to engage with individuals in the borough who are experiencing crisis within their home and can no longer remain. The post holder will utilise their skills, knowledge as well as experience (which may include lived experience and relevant background) to identify a solution to the crisis and offer an appropriate pathway to safety. The post holder will also, in partnership with other existing services and organisations, identify potential solutions and pathways into accommodation and support for people who are currently rough sleeping and experiencing housing crisis. The post holder will contribute to the overall performance of the service to ensure that contractual output targets are achieved. They will also be required to record and input data and information in order that the service operates within contractual, administrative and financial requirements.

DUTIES WILL INCLUDE:

• To support people in a positive way by focusing on a person-centred approach, actively listening to their immediate priorities. The aim is to support people into accessing immediate emergency support in a timely manner undertaking work in a trauma informed approach.


• To work as part of a team with The Brick, Wigan Council and Addaction in order to achieve the best interests for each individual. To identify barriers and co-produce an action plan to overcome them.


• To ensure that individuals are safe, inspired and engaged to reach any goals they have set for themselves.


• To understand that individuals may have experienced tough life experiences and may require a greater level of understanding, thoughtfulness and empathy. Ensure that privacy and dignity is maintained at all times.


• Develop and maintain effective working relationships with other agencies including, but not limited to, housing agencies, social services, mental health team, tenancy support services and alcohol and drug services.


• Provide information requested by internal and external stakeholders accurately and on time.


• Liaise with other service providers, both statutory and non-statutory, to ensure that individuals can access and use all appropriate services to meet their needs., In line with Health and Safety and Lone Working Policies, take reasonable care of personal health and safety and the health and safety of colleagues, mentors and service users and other persons who may be affected by acts and omissions.


Reporting any incidents and Safeguarding concerns in a timely and effective manner following the Wigan tier report system.

Diversity

Understand and implement The Brick's Equality and Diversity Policy

Out of Hours

You will be expected to undertake work on weekends leading into the evening, early morning.

Be willing to undertake and assist in fundraising activities which may occur out of hours.

Promoting fundraising for the Charity

General

To be responsible to On call manager

The post holder will be expected to:

Perform any other duties consistent with the broad objectives of the post.

Participate in individual performance review and respond to agreed objectives.

Attend case management and managerial supervision as required.

Attend and be an active participant in team meetings, team training and other internal meetings etc.

Attend external meetings, forums, conferences, training etc. as required by Queen's Hall Action on Poverty.

Be aware of professional standards expected in the service, in terms of holistic person centred delivery, required ongoing personal and professional development.

Maintain up-to-date knowledge of legislation, national and local policies, procedures, recommendations and guidelines

Take responsibility for ensuring that legal obligations regarding information which is processed for both mentors and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Confidentiality Policies.

Not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.

To undertake other such duties consistent with the post, as jointly agreed between the post holder and Queen's Hall Action on Poverty

To at all times deliver the service in line with and adhere to the Policies and Procedures

To undertake other duties when required in order to aid in the smooth running of the Project.

To promote good communication within The Brick and the Charity as a whole.

To ensure good time management


• Ability to network, build enabling relationships and work effectively in a multi-agency context across the Wigan Borough.


• Have an understanding of complex needs and how support can be facilitated to those most vulnerable.


• An ability to communicate effectively both verbally and in writing (English) and to collate and evidence work/ outcomes using case management databases.


• A can-do attitude and willingness to undertake a varied workload


• A resilient nature and the ability to handle challenging behaviour


• Ability to show empathy with individuals while maintaining professional boundaries


• An understanding of the needs and challenges of those experiencing homelessness, including those who have support needs including drug, alcohol and mental health needs.


PARTNERSHIP WORKING

The Brick is committed to delivering Wigan Council's Deal approach and as such we are asking for applicants who adopt the 3 core behaviours being; positive, accountable and courageous. We are looking for innovation and creativity, The Brick is not afraid to do things differently and pilot new initiatives to trial and test new ideas.