Outpatient Bookings Administrator

As Outpatient Administrator you will ensure the provision and maintenance of an efficient patient appointments service within the hospital.,

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)


• Manage the telephone lines in an effective and timely manner


• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)


• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate


• Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate


• Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter. Ensure an accurate record of the communication is held.


• Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained effectively and in line with KPI's


• Maintain departmental electronic and manual filing systems accurately


• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
  
  High standard of secondary education with demonstrable literacy and numeracy skills


• Track record of successful delivery in a similar role, in an office and / or customer service environment


• Experience of handling high call volumes in a fast paced environment


• Excellent customer service skills and telephone skills


• Strong IT skills


• You must also have excellent interpersonal and verbal and written communication skills


• A team player with a can-do attitude


• Previous Healthcare experience would be advantageous
  
  Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.


For us, its more than just treating patients; its about looking after people.

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays


• Employer and employee contributory pension with flexible retirement options


• 'Spire for you' reward platform - discount and cashback for over 1000 retailers


• Private medical insurance


• Life assurance


Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence


• Doing the right thing


• Caring is our passion


• Keeping it simple


• Delivering on our promises


• Succeeding and celebrating together


Our people are our difference; its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employees well-being through work life balance, on-going development, support and reward.